Customer Service Data Entry

Thomas Giannella

*** * **** **.

Bayonne, NJ ****2

********@*****.***

Cell: 551-***-****

Objective: To utilize my skills to provide the best quality of services, therefore enhancing the perspective for employer.

Professional Experience

2013- Present Continental stock transfer

17 Battery Place New YorkNY10004

Clerical/ Administrative

Supervising the printing process, manage inventory of stock certificates, oversee imaging of data entry and security process, initiate and conduct investigations in context of customer inquiries.

1972-2012 Computershare

525 Washington Blvd Jersey City NJ

Clerical/Team Lead

Supervising the printing process according to SEC, manage inventory of stock certificates, Point of contact for clients and internal; developed and conducted internal training for new and staff members, initiated discussions for improvement on efficiencies and procedures, handled analysis and documented of processed errors daily, assisted in internal and external vault audits.

2004-2006 Equity Residential Inc

Jersey City NJ

Concierge/ Security Guard

Greet Guest, answer phones, Customer Service for Tenants.

Education and Training

1985- 1988 Present New Jersey University, Jersey City, NJ

Graduated

Major: Media Arts

Languages Fluent English

References Furnished Upon Request.

Skills: Intermediate Microsoft Word, Intermediate Excel, Customer Service.

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