Technical Support Information Technology

DENIS ANTONIO NTONGA TENGA

***** ****** **** • Austin, TX 78758 6• 713-***-**** • aczf45@r.postjobfree.com

PROFESSIONAL SUMMARY

Results-driven IT professional with experience in software/hardware maintenance, troubleshooting, and graphic design. Highly skilled in the use of personal computers, related software applications, and database and records management. Dedicated to exceeding both client and company expectations while managing tight deadlines.

Key Qualifications Include:

Strong ability to identify, analyze, and resolve problems efficiently; uses discretion and makes administrative judgments based on existing working guidelines.

Ability to work both independently and in a team environment; exhibits discipline, accountability, and best practices by coordinating workflow and monitoring projects until completion.

Bilingual; ability to speak, read, and write in the English and French languages; proficient in both oral and written comprehension.

EXPERIENCE

Technical support Associate February 2016 – 02/03/2017

Dell Technologies (Round Rock) Austin, TX

Take calls from customers, prepare logs of issues listed and transfer customers to Engineers for troubleshoot

Make dispatches of failed parts when necessary.

Production Operator December 2012 – August 2015

Foxconn Assembly Houston, TX

Utilize strong attention to detail by identifying appropriate servers and placing corresponding bar code labels on the correct parts.

Conduct testing (Final Station Testing) through appropriate software, WHIPTAIL Invicta units (SSR and SSN) to ensure they passed the HIPOT test and are properly interconnected.

Software Technician April 2011 – July 2012

Akwafinances S.A. Paris, France

Monitor and troubleshoot LIVEBOX Modem making sure the Intranet was permanently connected and functioning properly.

Network client/server Software troubleshooting

Perform the connection between office surveillance cameras, smartphones, and workstations.

Perform and utilize specific software that integrates the use of a scanner to save customers data as a backup to avoid fraud and improve the safety and security of the company.

Java Projects

April 2011 – July 2012 : Akwafinances S.A.:

Creation of a Java application, using SQL, for identifying customers of a money transfer agency (Moneygram) and creation of a database, by scanning identity documents, and providing date of recording information, customer status etc.

EDUCATION

Bachelor of Information Technology (Software Analysis & Development)

American InterContinental University

Schaumburg, IL

Relevant Coursework: Operating Systems, Computer and Network Hardware, Databases, Network Infrastructure Basics

TECHNICAL SKILLS

Programming: C#, C++, Java

Web Technology: PHP, ASP HTML5, CSS3

Databases: My SQL, SQL

Operating Systems: Windows XP, Windows Vista, Windows 7, Windows 8

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