Vivek Reddy, CSM

217-***-****

aczf41@r.postjobfree.com

PROFESSIONAL SUMMARY:

8+ years of experience working in roles such as a Project Manager, Scrum Master, Sr. Business Analyst/ Systems Analyst with experience in various areas of software life cycle.

3+ years of experience working as a Scrum Master.

Experience with working on Scaled Agile Framework (SAFe).

Managed onshore, offshore and near-shore teams.

Strong understanding of project life cycle and SDLC methodologies including waterfall, Agile Scrum, Kanban and XP.

Experience creating weekly and monthly project status reports for PMO and upper management.

Ability to link corporate and divisional strategies to department goals and objectives.

Coached team members on agile principles and provided general guidance on the methodology.

Organized and facilitated release and sprint planning sessions, daily scrum, sprint demos, retrospectives and story grooming sessions.

Communicated team velocity and sprint progress to all affected teams and management.

Experience in managing projects for salesforce, pharmacy, healthcare, retail, ecommerce and property & casualty insurance.

Cross-functional member of the Creative Team: collaborated with fellow developers, designers, and marketers to actualize interactive projects.

Highly experienced in DMAIC and was part of the six sigma green belt team.

Experienced in conducting As-Is and To Be process mapping and analysing the gaps to provide solutions.

Strong experience in conducting user acceptance testing (UAT) and documentation of test cases.

Accustomed to working in both large and small team environments.

CERTIFICATIONS:

Certified Scrum Master (CSM) – Scrum Alliance

EDUCATION:

Bachelors in Computer Science and Engineering.

Masters in Management Information System.

TECHNICAL SKILLS:

Languages and Tools: Mingle, JIRA, UML, Team Foundation Server (TFS), Mercury Test Director, Salesforce, SharePoint, MEGA Suite, MS Project, MS Visio, MS Office Suite, SQL, Java, J2EE, C#, VB.NET, C++.

PROFESSIONAL EXPERIENCE:

Client: CUNA Mutual Group, Madison, WI Nov ‘15 – Present

Role: Scrum Master

The objective of the project was to assist in purchasing and implementing a new underwriting and policy administrative system. Also assisted in developing and improving the company’s scrum methodology.

Responsibilities:

Worked with IT managers to develop a plan to apply Agile Scrum methodology. Currently part of a massive companywide agile transformation.

Helped start up a successful Scaled Agile Framework (SAFe) Program.

Worked with other scrum masters to ensure consistent practices across all teams.

Used TFS tool for managing stories, burndown charts and task management.

Worked closely with the scrum team to ensure there are no blockers.

Facilitated sprint planning, retrospective and sprint demos.

Worked closely with product owners to groom the product backlog.

Assisted in project planning, estimation and coordination between multiple stakeholders.

Verified requirements to ensure they are complete, consistent, concise, comprehensible, traceable, feasibly unambiguous and verifiable and that they conform to best practices.

Decomposed high-level requirements into user, functional and non-functional requirements specified in an appropriate level of detail.

Instrumental in creating and introducing the data methodologies to all the stakeholders.

Client: CVS Health, Chicago, IL June ‘15 – Oct ‘15

Role: Project Manager/ Scrum Master

The objective of the project was to enhance the existing salesforce platform used. The focus was to add additional functionality and reporting for the management team and various business unit personnel to provide detailed information on key performance indicators.

Responsibilities:

Defined project scope and objectives through internal project management methodologies.

Planned and conducted elicitation meetings with the product owner to collect functional and non-functional requirements relating to client's salesforce technology enhancements and initiatives.

Facilitated discovery sessions.

Established UX design as the first stage of all Web and mobile application developments.

Worked in agile scrum methodology for salesforce custom application & reports implementation.

Tracked dependencies, risks and issues affecting the project.

Assisted in creation of training material and conducted internal training sessions for business users on salesforce technology functionalities.

Made sure that the sign offs on requirements, estimations, code review, unit testing, integration testing, user acceptance testing and post production are taking place.

Created various reports and report folders to assist managers better utilize salesforce as a sales tool and configured various reports for different user profiles.

Worked closely with product owners for product backlog grooming.

Organized and facilitated project planning, daily stand-up, retrospectives, release planning, demos, and story estimation meetings.

Removed impediments so the release could happen on time.

Client: Blue Cross Blue Shield of IL - HCSC, Chicago, IL July ‘14 – June ‘15

Role: Project Manager/ Scrum Master

The objective of the project was to identify and maintain company’s system relating to data quality issues, resulting in incomplete applications, membership issues, unprocessed claims and invoicing issues. The focus area of the project was claims processing, insurance eligibility and financial operations.

Responsibilities:

Played the role of an agile coach and worked closely with business unit VP, directors & senior management to bring them onboard with agile.

Facilitated the daily scrum, sprint planning, story boarding, sprint review and retrospective.

Improved team velocity by incorporating capacity planning into sprint planning sessions.

Identified and mitigated team risks and impediments on a daily basis.

Worked with business partners to define project vision and objectives.

Attended the project change review board and project technical meetings.

Removed roadblocks reported by cross-team collaboration and/or escalation.

Worked with the QA teams after development was complete to ensure that requirements and test cases were met.

Worked with the product owner and stakeholders to negotiate the minimum viable product.

Client: USAA, San Antonio, TX Jan ‘13 – July ‘14

Role: Scrum Master

The objective of the project was to develop a workload management tool for underwriters to document their work.

Responsibilities:

Used postit and scrum board for the project. Trained the team on scrum methodologies.

Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.

Helped the team create clear and concise stories.

Removed impediments and protected team members from interruptions and distractions to maximize productivity.

Encouraged and implemented process improvements.

Worked closely with product owners for backlog grooming.

Captured sprint metrics, velocity and reported on team metrics.

Role: BPO Project Manager/ Sr. Business Analyst

The objective of the project was to identify key processes that can be outsourced in order to save time and resources for the underwriting team.

Responsibilities:

Oversaw a total of 19 processes that needed to be outsourced.

Managed a team of 40 on shore/ offshore/ near shore team members.

Part of the six sigma green belt team.

Conducted JAD sessions with stakeholders and project directors.

Created primary responsibilities, timelines, deliverables and key milestones for the team.

Oversaw creation of Service Level Agreement (SLA) and Statement of Purpose (SOP).

Conducted cost benefit analysis.

Documented issues along with their impacts on the project.

Helped create scope and RFP documents after extensive ROI analysis.

Implemented highly advanced functions to minimize process time and eliminate defects.

Responsible for training offshore and near shore teams on new processes and changes to existing processes.

Identified and documented both business and functional requirements.

Conducted time study of the processes to check for gaps and improvements.

Developed and maintained process reporting using Salesforce, MS Excel queries, SAP BO Dashboard 4.0, and MS Access.

Client: State Farm Insurance, Bloomington, IL May ‘11 – Jan ‘13

Role: Sr. Business Analyst

The objective of the project was to extract business rules from existing auto & fire product models, knowledge based systems and workflows to populate them onto an integrated customer platform that hosts personal auto, commercial auto, homeowners, rental dwelling and business Insurance application products.

Responsibilities:

Worked on multiple projects and on various products such as private passenger, commercial, condominium, homeowners and rental dwelling.

Worked with business architects to align all operations by process mapping.

Assisted the project manager in describing primary responsibilities, timelines, deliverables, documenting issues/risks and key milestones.

Assisted SME's in developing a deliverable template for the project.

Worked on creating business scenarios and business scope document containing the essential business elements and detailed definitions to complete the business case document.

Conducted JAD sessions with stakeholders and project directors.

Gathered and documented business and system requirements from stakeholders and user groups.

Conducted workflows and process diagrams to derive rules from existing product models.

Validated the extracted rules against test environments for all the products.

Managed and tracked change control process of rules extracted.

Client: Nike, Portland, OR Aug ‘09 – May ‘11

Role: Business Analyst

The objective of the project was to enhance NIKE website by adding SEO enhancements, site redesign, responsive design and improving site analytics.

Responsibilities:

Attended daily scrum meeting with product owner, developers and testers to discuss the status of the project.

Created user stories using INVEST principles to add new business functionality.

Used JIRA to create user stories, organize epics and for defect tracking.

Worked closely with UX and content management teams to get the product enhancements out of the door.

Created action items for the customer feedback that came out of UAT, usability testing and foresee data.

Client: Wachovia, Hyderabad June ‘08 – July ‘09

Role: Business Systems Analyst

The objective of the project was to develop a management reporting system to gauge the performance of banking services of the company.

Responsibilities:

Involved in all phases of software development life cycle in RUP framework.

Coordinated with on-site team.

Analyzed and collected business requirements for identified system interfaces.

Gathered both functional and non-functional requirements based on interactions with stake holders and represented them in requirements traceability matrix using requisite pro.

Performed requirement analysis to develop use cases, activity diagrams and sequence diagrams.

Acted as user acceptance testing coordinator and monitored business testing and interfaced with the development team regarding defect status and fixes on daily basis.

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