PATRICIA AYLWARD

C: 904-***-**** aczf3o@r.postjobfree.com

PROFESSIONAL SUMMARY

Healthcare professional skilled at communicating, organizing and solving problems to raise the stature and rankings of health care facilities. Innovative, customer-oriented healthcare administrator with background in managed, ambulatory and long-term care. Strong background in quality assurance, claims analysis and management principles and practices. Seeking a leadership role within an integrated delivery system.

Accomplished healthcare professional who proudly maintains a highly productive, efficient and quality- driven environment at all times. Well-trained offering vast experience in medical operations, excellent interpersonal communication skills and the organizational savvy to run a hospital facility smoothly.

Successful healthcare professional with 20 years designing and implementing regulatory compliance systems and guidelines.

Former Vice President of Holly Springs Volunteer Fire Department Board. High-profile executive successful at leveraging career experience to enhance organizational productivity and efficiency by effectively directing and supporting operations, services and solutions. Highly focused and dynamic Firefighter with 4 years in urban setting. HazMat Operations Level basic certification.

SKILLS

Strong presentation skills Strategic planning capability Planning and development Recruiting and hiring expert Accomplished leader

Quality improvement competency Supervisory training

Independent judgment and decision making Promotes positive behavior

Effective workflow management Customer-focused

Adherence to high customer service standards Inventory control

Microsoft Outlook, Word and Excel High stress tolerance

Team building Conflict resolution Problem solving Honesty and fortitude

Policy and program development expertise Diagnostic tools familiarity

Culturally competent care Compassionate

Companionship and emotional support Trustworthy companion

CPR/First Aid certified committed team player

Efficient and reliable team player Compassionate caregiver

Before and After Care Director,

Substitute Teacher, 08/2015 to current

WORK HISTORY

Duval Charter of Flagler – 12755 Flagler Center Blvd. Jacksonville Florida 32258

Set up lesson materials, bulletin board displays and demonstrations.

Adapted teaching methods and materials to meet students' varying needs and interests.

Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.

Instructed up to 26 students individually and in groups.

Encouraged interactive learning by incorporating educational software and the Internet. Supervised an average of 26 students in classrooms, halls, cafeterias, and schoolyards and on field trips.

Oversees registration of students into program

Monitors staff and students

Oversees proper student sign-in and dismissal procedures for Before Care

Observes who enters and leaves child care area

Coordinates fieldtrips

Ensures background check work references have been conducted on staff

Organizes and plans for age specific craft/ entertainment programs

Purchases crafts and snacks

Organizes and plans for Spring/Summer Camp Programs

Submits reports and maintain records

Plans budget

Ensures compliance to Budget

Receives and handles money in accordance with CSUSA guidelines

Oversees collection of A/R and NSF checks

Maintains accurate financial records

Maintains up to date data base of customers

Supervise nine employees

Create end of month reports

Create Daily Reports

Create Daily Deposit Reports

Create Year End Reports

Planned and implemented creative lessons in accordance with district, county, state and federal guidelines

Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.

Maintained accurate and complete records for 26 students.

Worked with other teachers and administrators to evaluate and revise elementary school programs.

Created an enjoyable and interesting learning environment for 26 students each year.

Encouraged students with special academic interests to fully pursue those subjects.

Enforced the school's student discipline code to deal with problem situations.

Drafted lesson plans and submitted them for review and feedback in a timely manner.

Preserved the confidentiality of student records and information at all times.

Created and taught engaging math lessons and activities.

Designed and implemented a basic math program to be available to all students.

Developed students' computer and technology skills through demonstrations and practice.

Cooperated with parents to support students' learning and healthy development in school and at home.

Created a classroom environment in which children could learn respect for themselves and others.

Boosted cultural awareness by incorporating children's literature from cultures around the world.

Histotechnologist, 06/2014 to 07/2015

Healthcare Connection / VA Gainesville – 1601 SW Archer Rd. Gainesville, Florida 32608 Performed monthly inventory and maintained office and medical supply counts.

Contributed substantially to successful department JCAHO accreditation. Followed infection control procedures.

Ensured safety and well being of patients.

Responded to Code Red pages and followed through on disposition of patients

Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans

Identified process improvements in the day-to-day functioning of the department.

Certified that equipment and supplies were properly maintained for quality patient care and safety. Routinely collaborated with department managers to correct problems and improve services.

Embed specimens after processing the tissue.

Cut specials and routine specimens for Pathologist microscopic examination. Daily Quality Control and cleaning

Operates instrumentation (Lecia, VIP, Shandon Microtomes, Dako Artisan). Operating systems like Copath, Ameripath

Firefighter, 11/2010 to 06/2014

Cherokee County Volunteer Fire Department – Holly Springs, GA Responded to fire, crash and rescue calls.

Administered stabilizing medical care to citizens.

Communicated road closures and other obstacles to response team. Trained with other departments to facilitate mutual aid response.

Tested and maintained wilderness firefighting tools, equipment, jump gear and parachutes daily. Rescued fire victims and administered emergency medical aid.

Communicated with traumatized and injured people to determine medical needs, fire origins and number of persons in need of rescue.

Responded to emergency fire alarms quickly and effectively. Implemented corrective and preventive measures

Frequently lifted up to 200 pounds in the course of extinguishing fires and treating injured persons. Mentored and developed subordinates to create seamless, tight knit team

Participated in civic and other community groups to promote public understand of fire safety.

Served as principal liaison between the department and other city departments, public organizations and private agencies.

Histotechnologist, 08/2010 to 06/2014

Emory University Hospital – Atlanta, GA

Responsibilities directly included training all new employees as well as supervising their progress and development.

Processing tissue for micro scopic examination for pathologist.

Operates instrumentation: Dako artisan plus for special stains VIP processor and Sakura Microtomes, Tissue Tek Film cover slipper and strainer.

Prepare bone marrows for processing and surgical bone for decal.

Prepare reagents and maintains Quality Control records according to established polices and procedures.

Assists with various projects for research.

Prepare and created police and procedure manuals. Prepare manuals for CAP and JACHO inspections.

Skillfully developed departmental goals, objectives, and standards of performance, policies and procedures. Recruited, hired, trained and coached on average of 3 new employees per year.

Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.

Educated staff on state and federal statutes, rules and regulations governing home care services. Interpreted and communicated new or revised policies to staff.

Strategically planned methods to achieve operational goals and targets.

Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.

Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.

Routinely collaborated with department managers to correct problems and improve services. Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.

Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.

Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.

Certified that equipment and supplies were properly maintained for quality patient care and safety. Identified process improvements in the day-to-day functioning of the department.

Closely collaborated with management team to make necessary improvements and satisfy resident needs. Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.

Responded to Code Red pages and followed through on disposition of patients.

Administered job knowledge assessments and competency testing for certification-level training.

Senior Histotechnologist, 02/2004 to 08/2010

Mayo Clinic of Florida – Jacksonville, FL

Processing tissue for micro scopic examination for pathologist.

Operates instrumentation: Dako artisan plus for special stains VIP processor and Sakura Microtomes, Tissue Tek Film cover slipper and strainer.

Prepare bone marrows for processing and surgical bone for decal.

Prepare reagents and maintains Quality Control records according to established polices and procedures. Prepare and created police and procedure manuals.

Skillfully developed departmental goals, objectives. Process tissues for microscopic examination.

Operates instrumentation (Lecia, VIP, Sakura Microtomes, Dako Artisan and Dako Auto Stainer plus) Processor grossing the specimens

Preparing special stains

Immuno/Enzyme Histochemistry

Ordering the test in the computer, entering billing charges Throwing specimens,

Filing blocks and slides, Cutting control slides,

Assisting the Pathologist with cutting frozen sections, muscle biopsies

*Preforming autopsy

*Daily Quality Control

*Prepares reagents

*Maintains records according to established policies and procedures

*Prepared and creating police and procedure manuals

*Prepare manuals for CAP and JACHO inspections

Lead Histotechnologist, 01/2010 to 08/2010

GI Associate of St. Augustine – St Augustine, FL Microscopic examination and tissue processing

*Operates instrumentation (Lecia)

*Processing the tissue using a microwave processor grossing the specimens, Preparing special stains

*Immunohistochemistry by hand, and machine

*Throwing specimens

*Filing blocks

*Grossing GI biopsies specimens

*Prepares reagents

*Maintains records according to established policies and procedures.

*Daily quality control

*Prepared and creating police and procedure manuals

*Prepare manuals for CAP and JACHO inspections

Skillfully developed departmental goals, objectives, and standards of performance, policies and procedures. Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.

Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.

Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.

Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.

Educated staff on state and federal statutes, rules and regulations governing home care services. Represented and interpreted the agency's functions and services to other institutions, the public, government agencies and other organizations.

Strategically planned methods to achieve operational goals and targets.

Routinely collaborated with department managers to correct problems and improve services.

Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.

Assisted in resolving and satisfying client requests and internal operational issues. Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.

Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.

Certified that equipment and supplies were properly maintained for quality patient care and safety. Identified process improvements in the day-to-day functioning of the department.

Closely collaborated with management team to make necessary improvements and satisfy resident needs. Continually improved knowledge, skills and performance based on feedback and self-identified

Professional developmental needs.

Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.

Created and maintained computerized record management systems to record and process data and generate reports.

CEO, 08/2008 to 08/2010

Kaizen Martial Arts Dojo – Jacksonville, FL Two years of industry experience.

Two years of executive experience. Two years of analyst experience.

Guided the development, production, promotion and financial aspects of Self-defense studio. Prepared operational and salary budgets.

Managed day-to-day development issues. Executed training programs.

Drove specification, scheduling, status and review processes. Reconciled business and creative needs.

Developed strategic plans and initiatives. Spearheaded marketing initiatives.

Streamlined workflow.

Oversaw process improvement initiatives.

Contributed to economic success by participating in the budgeting process. Developed monthly reports.

Oversaw the adequacy and soundness of the organization's financial structure. Used measurements, analysis and process alternatives to arrive at best practices. Translated business priorities into implementable actions.

Observed all laws, regulations and other applicable obligations. Revised plans as needed to meet changing goals and requirements.

Analyzed and assessed proposed system changes and determined impact to users. Represented the company at conferences and seminars.

Assistant to the Nursing Staff (ACP), 06/2002 to 02/2004

Baptist Medical Center – Jacksonville, FL

Developed patient care plans, including assessments, evaluations and nursing diagnoses. Provided on-call care at all times of day and night.

Followed infection control procedures. Assisted patients with daily functions. Monitored fluid intake and output levels. Measured urine and delivered specimens to lab.

Assisted residents with bathing, dressing, feeding, lifting and transferring.

Collected blood, tissue and other laboratory specimens and prepared them for lab testing. Assessed patients and documented their medical histories.

Performed vitals/glucose testing and assisted in administering injections and urinalysis.

Skillfully developed departmental goals, objectives, and standards of performance, policies and procedures. Established and maintained systems that safely met residents’ needs.

Helped patients move in and out of beds, baths, wheelchairs and automobiles. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Changed sterile dressings.

Tested and recorded blood glucose levels.

Monitored vital signs, such as blood pressure and pulse.

Assisted in cleansing enemas, catheterization and bladder irrigations.

Lead Histotechnologist, 11/1988 to 08/2001

Orange Park Medical Center – Orange Park, FL

All work done by a Histotechnologist that was stated in Mayo clinic duties.

Cytology prep work

Grossing and clean grossing area Prepare large specimens for pathology

Maintains records according to established policies and procedures Prepared and creating police and procedure manuals

Prepare manuals for CAP and JACHO inspections

Officer Coordinator, 07/1997 to 11/1998

Doctors Office Network BMC – Jacksonville Beach, FL

Composed effective accounting reports summarizing accounts payable data.

Monitored payments due from clients and promptly contacted clients with past due payments. Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.

Assisted with receptionist duties, file organization and research and development.

Reviewed medical records for completeness and filed records in alphabetic and numeric order. Entered numerical data into databases in a timely and accurate manner.

Scanned documentation and entered into the database.

Maintained accurate records of patient care, condition, progress and concerns. Monitored vital signs, such as blood pressure and pulse.

Tested and recorded blood glucose levels.

Responded appropriately to the physical, emotional and developmental needs of patients. Obtained information about clients' medical history, drug history, complaints and allergies. Scheduled and accompanied clients to medical appointments.

Maintained a clean, healthy and safe environment. Obtained household supplies and ran daily errands. Answer phones

Consisted of vitals, injections

Assisting with minor surgical procedures

Pathologist assistant/ Histotechnologist, 05/1996 to 11/1996

Methodist Medical Center – Jacksonville, FL

Same as above duties as a Histotechnologist plus assistant in grossing small specimens.

Histotechnologist, 07/1995 to 07/1997

Flagler Hospital – St Augustine, FL

Same duties as above Histotechnologist, but assisting in bone marrow collection, FNA collection

MLA /Histotechnologist, 04/1985 to 06/1995

Baptist Medical Center – Jacksonville, FL

Maintained accurate records of patient care, condition, progress and concerns. Monitored vital signs, such as blood pressure and pulse.

Performing urinalysis Drawing blood Logging in specimens Answering phones Secretary duties Autopsy

MLA / Histotechnologist assistant, 02/1980 to 04/1984

St. Vincent Hospital – Santa Fe, NM Performed urinalysis

Drawing blood Logging in specimens Answering phone

Secretary duties

Monitored vital signs, such as blood pressure and pulse. Tested and recorded blood glucose levels.

Scheduled and accompanied clients to medical appointments. Maintained a clean, healthy and safe environment.

Performed clerical duties, such as word processing, data entry, answering phones and filing.

Assistant Manager, 06/1978 to 02/1980

Hess Oil Company – Jacksonville, FL

Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers.

Adhered to all confidentiality requirements at all times.

Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues.

Promptly responded to inquiries and requests from prospective customers.

Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.

Strong leader of customer support staff.

Scheduled staff shifts to cover peaks and lulls in customer inquiries. Trained staff on operating procedures and company services.

Trained staff on operating procedures and company services. Identified individual development needs with appropriate training.

Resolved associate, tool and service delivery issues revealed by statistical reports. Effective liaison between customers and internal departments.

Maintained accurate records of past due customer account activity. Maintained up-to-date knowledge of product and service changes. Managed workflow to exceed quality service goals.

Payroll

Scheduling employees Bookkeeping

Accounts receivable and accounts payable Daily log

Ordering supplies Supervision seven employees Quality Control

MBA: Health Administration, 2015

University of Phoenix - Phoenix, AZ

Bachelor of Science: Nursing, 2004

Jacksonville University - Jacksonville, FL

Bachelor of Science: General Studies, 2001

Jacksonville University - Jacksonville, FL

Associate of Science: Histology, 1995

EDUCATION

Florida Community College of Jacksonville - Jacksonville, FL

ACCOMPLISHMENTS

Reverend of Natural Healing Master of Usui Reiki / Karuna Ki

Cherokee County Firefighter Program Emory Leadership Program

Vice President of the Board of Holly Springs Volunteer Fire Department Army National Guard

BLS

ASCP (HT)

State license Histotechnologist (HLT)

CERTIFICATIONS

ADDITIONAL INFORMATION

Twenty-year- experienced versatile Histotechnologist with strong knowledge of nursing, psychology, research, policies and overall healthcare. Effective leader who focuses on aligning objectives, protocols, processes with corporate goals. Strong aptitude for establishing vision, setting strategy and building programs to implement the vision. Authentic leader, who challenges the status quo, drives change and successfully leads organizations through change. Tackles tough issues with courage and diplomacy. Develops strong trusting relationships with employees, colleagues and patients. Clinical Experience *Twenty years as a Histo- Technologist *Fifteen years as a Lead Technologist *Two years as a Assist Manager *Two years as a Manager *Two years as Vice President of the Board of Holly Springs Volunteer Fire Department

MILITARY

*Army National Guard 1985-1987

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