MICHAEL DEER

813-***-****

aczf33@r.postjobfree.com

Areas of Expertise

• IT Systems operations, configuration and networking

• Excellent organizational, verbal and written communication skills

• Team and Project Leadership

• Policy and Procedures creation/implementation

• Project management experience

• Business process improvement- cost benefit analysis

• Active Directory/Group Policy

• Data Privacy and Security regulations

• Firewall configurations

• HIPAA Security Rule and HITECH Act Compliance

• NIST-800/ ISO27000, Risk Management Frameworks (RMF) and Impact Analysis.

• Working knowledge SOC Assurance.

• Third party Management, Cloud based systems

• Business Continuity / Disaster Recovery (BCP/DR)

• Microsoft licensing/SPLA agreement(s)

• Third party Management XaaS cloud SLA

• VMware Virtualization Technologies

• (ISC) - Certified Information Systems Security Professional (CISSP) Associate

Technical Proficiencies

Platforms: Windows 7/8/8.1/10, Windows Server 2008 / 2012 R2, DNS, DHCP, Active Directory/Domain Services, LDAP, Office 365/Office, VLAN and VPN networking. Internet services (ISP), NAS and SAN storage solutions. Electronic Data Interchange (EDI). ANSI x12 270/271/837/997. Unbutu linix. VMware multi-host configuration. Android, iOS.

Networking: LAN / WAN Administration, VPN, TCP/IP, Ethernet, Watchguard firewalls and Dimension server. Sonic wall firewalls. PBX/VOIP services.

Tools: Symantec Endpoint Protection suite. VMware, Microsoft Office Suite. MS Project. Remote Desktop. Nexpose. AlienVault OSSIM. NESSUS. Nmap. Snort. RapidFire vulnerability assessment suite.

Standards: HIPAA, NIST-800 Risk Management, ISO 27000 series, FIPS Pubs. ITIL. knowledge on SAE 16/SOC audit. Public Key Infrastructure certificate experience

Managed: Third parties. IT Technology vendors, PBX /VoIP services, Saas Helpdesk-CRM solution, Firewall services. Internet /ISP services.

Professional Experience

Sentry IT Solutions Manage Service Provider– Technology Solutions Manager 4/ 2015 – 1/2017

• Created and implemented IT risk management service offering addressing information security regulations /compliance requirements.

• Completed systems process and operations audits, vulnerability assessments, network, user access reviews and end point reviews. Responsible to develop recommended solutions, present and deliver mitigation strategies to clients. Initialed projects in response to items identified in audit report.

• Subject Matter Expert (SME) business controls & risk advisor for data security, regulation compliance. Lead on engagements at providers. Initiated and lead compliance and risk initiatives to address deficiencies.

• Created Business continuity, Disaster Recovery (BCP/DR) plans and procedures for multiple clients. Extensive experience designing, assessing and implementation of IT operations process and controls

• Held primary IT audit role on College of American Pathologists' (CAP) accreditation audit of Laboratory Information System (LIS). Researched, identified and authored LIS operations / customization guides and procedures. Prepared and maintained laboratory certification documents in response to audit findings.

• Project manager on vendor transition of 180 plus printers located at 100+ sites across 3 states.

• Designed, planned and implemented Internet services, SaaS services, Office 365/Office administration, VLAN and VPN networking. NAS and SAN storage.

• Extensive daily; Microsoft Server 2008/2012R2, Windows 7/8/8.1 administration, integration and support. DNS, DHCP, Active Directory/Domain, LDAP configuration, certificates, application server, file and print servers, SAN iSCSI Storage services.

• Provided technology leadership for multiple clients’ IT infrastructure and end-user systems, technology direction, operations and infrastructure build out.

• Contributed on identification and deployment of Mobile device management package, features and cost benefit evaluation.

• Directed, mentor and motivated a team of 5 IT professionals. Including direction, coaching, evaluations and HR issues.

• Created and authored processes and procedures for daily operations, call handling, level 3escalations, work direction and scheduling. Daily work with clients on project plans, issue resolution, resource assignment and scheduling.

• Managed third party VoIP, firewall services, helpdesk/CRM solution, technology suppliers, Internet/cloud services and IT contractors.

• Installation and maintenance of data center facility providing private cloud solution for multiple clients.

• Defined and identified and selected helpdesk ticking package. Completed integration of CRM and endpoint management packages. Team work on conversion/implementation to new solution.

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Conworx Data Solutions America – System Transition Lead, Data Management 2/2014 – 4/2015

• Leader in analyzing current business process and system architecture to Identify and address transition needs, gaps, and resources. Responsible for constructing workflows, top level systems requirements, system specifications capabilities and writing specifications.

• Created and implemented and integrated architectures solutions as required.

• Completed intra company audit on operations and functional architectures. Defined and created checklist, guidelines, process and procedures for transition work, maintained guides and checklists guided by standard operating procedures.

• Technology leader on acquisition of Point of Care (POC) clinical decision support product. Senior level planning work for transition of IT systems, networking, connectivity solutions and database conversion. Project management with intra-company, cross-functional, and global teams

• Created checklists, guidelines, process and procedures on software and hardware utilization for transition scenarios.

Maintained and evolved work guides and procedures in response to data security needs and goals.

• Created and defined job roles and responsibilities for project leads. Hired and trained technical staff.

• Responsible to respond to Request for Proposals (RFP's) and Statement of Work(SOW'S) covering detailed requirements Written and in person response and presentations as needed covering functional and compliance areas of projects and solutions.

• Microsoft licensing assessment audit of legacy software, question resolution and conversions to SPLA agreement(s).

• Created a private cloud solution for product testing, sales and education departments. Maintained Microsoft server and MS SQL 2005/2008 software and COTS program integration.

• Reduced capital expenses by 80% through reuse of existing server equipment establishing 8 multi-host VMware environments.

Vista Clinical Diagnostic - Network Technologist 6 /2012 – 1/ 2014

• Project managed long term technology solutions in response to changing business activities. Information system responsibilities on complex software, hardware, networking, deployments and implementations.

• Primary IT resource for HIPPA and Sarbanes-Oxley (SOX) assessment of clinical and business data security compliance. Performed risk assessment, mitigation and audit work and reporting.

• Directed, mentor and motivated IT staff including evaluations. Management responsibilities on budget, personnel, systems, services, and resource utilization. Identified and defined IT operational needs, duties, functional procedures and individual job roles/duties.

• Authored IT operation processes and procedures, in conjunction with transition to Managed Service Provider (MSP) service delivery model. Responsible for vendor relationships RFPs review and creation, selection and monitoring of Service Level Agreements.

• Daily support for three core Clinical Labs and 35+ remote centers across Florida. Support on Laboratory Information Systems for Siemens and Roche instruments.

• Managed and co-ordinate hosted E-mail, Internet services, IT contractors and consultants.

• Conducted corporate wide Microsoft Product Deployment Summary Audit in conjunction with Microsoft Audit team.

• Created, implemented and sustained the role of Information Security lead.

• Working knowledge of Laboratory Information System (LIS) operations, interfaces, reimbursement, ICD /CPT codes. Support responsibilities for LIS issues, configurations, and modifications.

Pediatric Health Choice – Manager, Information Systems Security Official 7/2006 – 6/2012

• Created, implemented and sustained the role of Information Security Officer. Created policies, standards, procedures and guidelines address data security and privacy rules. Lead activities in HIPPA education for staff.

• Performed security risk and business impact assessments with department directors. Created, implemented and sustained the Business Continuity/ Disaster Recovery plan.

• Responsible for ongoing compliance and monitoring and enforcement activities and programs. Authored supporting and verification documentation.

• Lead and achieved 100% success on mitigation and remediation HIPAA rules compliance goals on time; addressing IT risk management on clinical and business data, systems and services for availability, confidentiality and integrity.

• Participated in certification Audit (CHAP) duties and preparations. Responsible to assess and revision to Information Management Plan to meet certification needs.

• Completed pre-deployment analyst of functional and compliance aspects of DME and pharmacy practice management software.

• Completed migration of Pharmacy practice management system to SQL based solution resulting in improved stability, data protection and flexibility / accessibility.

• Project lead on migration and deployment of DME practice management system migration to cloud hosted SaaS solution.

• Technology lead during business sale. Facilitated and completed operations planning, transition work, asset identification / valuation and smooth hand off technology aspects of service lines.

• Provided onsite and remote support for Corporate Centers and 12 remote locations in Florida and Pennsylvania. Created remote access architecture using various services.

• Worked closely with billing department to insure complete, accurate submission and reporting of electronic transactions to commercial and government payers. Configured and maintained EDI interfaces and software packages on HCPC, ICD-9 data tables.

• Enhanced IT service operations and asset tracking utilizing Spiceworks free IT service and asset management application.

• Lead project creation Tele-Radiology imaging viewing (PACS) service for remote diagnostics. Familiar with RIS and PACs systems.

• Managed and co-ordinate third party suppliers, providers and vendors for Internet services, cloud services and IT contractors

Education / Professional development

• Business Management - University of Phoenix, 3rd year.

• Certified Information Systems Security Professional (CISSP). (ISC) - Associate

• Hospital Information Services Certification - HCA education Certification.

• UNIX Certification - University of South Florida College of Business Administration

• Associate Science - Electronic Engineering - Remington College Tampa Technical Institute

• Networking protocols and technology courses - Cabletron Systems

• MCSE Course work –EduTech Systems

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