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Customer Service Assistant

Location:
Chicago, IL
Posted:
March 21, 2017

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Resume:

Shanita Washington

**** * *****, *******, ******** 60620

773-***-**** (C) aczez1@r.postjobfree.com

Organized, detail-oriented, self-starter able to effectively coordinate tasks, and complete projects in a timely manner.

QUALIFICATIONS AND SKILLS

Microsoft Word, Excel Power Point Medical Terminology Customer Service

Telephone/Reception Medical coding

Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast-paced atmospheres.

Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives.

Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline-driven environments.

EDUCATION

Malcolm X College

Advanced Certificate Coding May 2016

University of Illinois at Chicago (UIC), Chicago, Illinois May 1998

Bachelors of Arts, Liberal Arts and Sciences

WORK EXPERIENCE

KinderCare Learning Center, Chicago, IL 01/09 to Current

Teacher 1

Built positive relationships with parents by quickly resolving issues

Maintain records of children and families

Provide Administrative support in assisting with tours of center

Train new employees in effective classroom management

Dunhill Staffing, Chicago, IL 08/08 to 01/09

Temporary Assistant

General and Miscellaneous office duties

Kept detailed records of important conferences such as board meetings and committee meetings.

Word-processed documents, edited and proofread when necessary, wrote thank-you letters and prepared mailing lists.

Managed incoming and outgoing mail/emails/checks and kept a daily deposits ledger.

Spring Stone Montessori, Albuquerque, NM 07/06 to 05/08

Teacher Assistant

Instructed daily activities of 15 toddlers and preschool children, including children with special needs

Attended all staff meetings, held parent conferences to encourage open communication, and improved parental understanding of individual learning goals

Maintain and lead planned recreational actions and behavioral programs

Delivered quality, creative, and intellectual early childhood services to children



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