Customer Service Accounts Payable
Resume:
Lukreshia Bolden
**********@*******.***
EDUCATION
Criminal Justice, Lone Star College, Houston, TX 1999
Paralegal, Lone Star College, Houston, TX 2004
University of Phoenix -45hours Houston, TX
Sociology/Accounting/ Criminal Justice, Sam Houston State University Huntsville, TX
ITT Career Training Office Technology US-Texas, Houston, TX
TECHNICAL SKILLS
Legal research engines; Accounting Software; Outlook Express
Lotus; Excel; Microsoft Word; Power Point; ten key by touch; Oracle; Great Plains; SAP; Gold Mine; QuickBooks; Navigation; Adam; AS400; IFS; Acts; Power Church Plus; Peachtree; Navision; Aestea; RBS; IBIS; IDP; processed E.D.I. online payments
PROFESSIONAL EXPERIENCE
Ricoh Ikon (Contract) 12/2015-08/2016
Billing Specialist
•Processed invoices and provided weekly meter uploads for billing into Oracle system.
•Entered Invoiced into SBT & Install Base systems on a weekly, and monthly basis sometime processed manual invoices for a timely result.
•Researched Meter Uploads for Billing Entries for accuracy of customer usage, and payments.
•Corresponded with Field Technicians and Upper Management in liaison between Customer reports.
•Discrepancy investigations, and resolutions on miss read Meter Uploads and invoice output.
•Constant correspondence with new account billing until formations have been finalized for 30/60/90 and percentage billing.
•Received work performance commendation.
RigNet Inc, 06/2014-10/2015
Accounts Receivable Specialist
•Processed Invoices through different manual systems, and online billing for EDI accounts.
•Completed Investigations on problem accounts providing resolutions for missed information on invoices for Major Accounts for the U.K., Canada and other off shore accounts to meet important deadlines.
•Collections on offshore/Brazilian & Canadian accounts that were marked as un collectable.
•Credited approval for New, old, and add on accounts with the assistance of D&B.
•Submitted necessary legal documents to the legal department for further Collection process.
•Handled and redirected the collection process on Million dollar accounts per Customer’s satisfaction.
•Liaison between Operations, Sales, and Management for the processing of Collections and forecasting.
•Trained new employees in receivables, collections, and outgoing company correspondence to clients and inner office personnel.
•Attended Management meetings for New processes on Collections, invoicing, and communications strategies for old and new clients.
•Received work performance commendation.
Accountemps 1997-Current
Account Receivable/Payables, Cost Accounting, Credit/Collections, Legal Assistant, Customer Service, Bookkeeping, Receptionist
•Approved new and add on credit accounts.
•Account Receivable and Accounts Payable in Great Plains.
•Notations of Collection call responses in GP.
•Completed invoicing and Lock Box Entries in Great Plains.
•Collected major Consumer and Commercial off shore and local accounts.
•Payment postings cash, credit cards, lockbox, wire transfers.
•Leadership to new employees and contract workers.
•Assisted with on site collections, and forecasting results.
•Processed reconciliation accounts, and revenue reports.
•Processed and updated tax exemptions on new and combination accounts.
•Implemented and processed new work sheets for retuned merchandise.
•Processed legal workbooks for attorneys, legal research liaison between insurance and client, and assisted with potential clients in PI cases, criminal cases and family law.
•Assisted with the filling of legal documents to meet deadlines.
•Assisted customers with issues pertaining to their accounts, and business records.
•Coded invoices outgoing and coming in along with approvals on outgoing payments.
•Processed and verified purchase orders, sales orders and bill of ladens.
•Assisted Controllers with month end reports and year in reports for closings.
•Back up for receptionist for over 25 lines, set up appointments, answered calls accordingly on various answering devices.
Sysco Food (Contract) 11/2012-01/2013
Accounts Payable Specialist
•Payment of invoices 30-60-90 2%10 net 30, 1%15 net 30 AS400.
•Payment of invoices to venders in various locations daily.
•Payment on in coming invoices, and provided verification on previously paid or none paid invoices.
•Scanned paid invoices & checks for record keeping and future references.
•Balanced receivable checks for deposits, while assisting with month end closing.
•Submitted paperwork claims to the Legal department for bankruptcy clients with outstanding balances.
•Assisted Buyers with pricing contracts and new contracts.
•Investigated deals for senior level sales, administration, and assisted with letter responses to discrepancy for none payment items to the vendors.
Reverse Mortgage Solutions (Contract) 06/2012-10/2012
Accounts Payable Specialist
•Payment of invoices, expenses, employees, vendors, set up yard and electrical assistant to elderly owners.
•Spread Sheet submissions for verifications on payments and none payments of new and old clients.
•Mortgage Document Processing for appraisals on older properties for tax payments.
•Helped to process new applications for Reverse Mortgage packages, and assisted Legal Department with bankruptcy claims, insurance claims, and criminal claims per properties and their jurisdictions.
•Made sure motions were filed on time for different legal matters.
•Assisted with reconciliations of information submitted into new system for documentation retrievals.
Northwest Community Church (Contract) 01/2006-01/2014
Accounts Payable Specialist
•Assisted with skip tracing of old members for updated records.
•Reconciliation of bank entries for new, and older contributions to the church.
•Entered donations, new member’s information, routed phone calls for requested assistance to homeless, hungry, and newly released inmates.
•Payroll to all church staff, Bank Deposits, Bookkeeping, using Church software.
•Provided I.R.S statements to members, and Administration.
•Approval on Church Spending, and Data Entry of all collections, donations, and pledges.
•Attended Bank loan meetings, provided Balance Sheet, and Income Statement records to the Administrator, and Bank Loan officer for a few banks.
•Provided quarterly reports to the CEO and the Church Board Members.
•Waste Management (Contract) 10/2011-01/2012
•Accounts Payable/Accounts Receivable Specialist
•Processed payments for incoming invoices for all locations for the company.
•Provided research on double payments, and new payments for billing entries.
•Entered new codes and addresses into the main system for business expansions.
•Submitted all manual payment requests to the Check department for processing of manual payments.
•Attended Payroll meetings.
•Helped separate payment requests from incoming mail.
•Submitted requests for vendor payments to the correct location for processing.
Roper Industries 06/2006-01/2009
Account Receivable Administrator
•Lock box, aging reports, expense reports, tax information, invoices for Account Payable/Account Receivable, customer contact information, excel spread sheet, forecasting, pivot tables labels, vendor information, vendor payments, balance sheets, and income statements, Power Point for meetings, and new formats for different charts.
•Collection on commercial past due accounts 30,60,90.
•Investigations on new and, add on accounts (Credit approval limit over two million).
•Read Credit reports for approvals.
•Made final credit decisions, correspondence with Operations, and Customer Service on new and old customers.
•Assisted with skip tracing, questionnaires/insurance depositions, bankruptcy, legal response, power point presentations for legal department.
•Trained new employees on payment postings, bank reconciliations, credit card payment processing, lock box entries, wire transfers and payments, skip tracing, month end reports, forecasting weekly, generated accounting spread sheets, back up for Credit Comptroller, and Accounts Payable.
•Invoiced for Account Receivable, account research on old balances, applied, and miss applied payments match coding and Account Payable Invoices for final payment, approval on major payments, approvals on payment plans for major accounts.
•Assisted Company buyers with sales, market investigations, closing of contracts, researching of creditability from potential vendors
Hystik/Sinercel 2002-2006
Account Receivable Supervisor
•Processed and Approved all new credit accounts and add on accounts.
•Back up for Account Payable lead approval on payments going out.
•Trained all new collections personnel (over 20).
•Processed forecasting for quarterly sales meetings.
•Bank deposits, balance sheets, reconciliations.
•Final reports for month and year end closing.
•Assisted Operations in routes and pickups for various orders.
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