Ieshia R. Fogle

*** **** **** *****

Stone Mountain, GA 30088

678-***-****

aczewn@r.postjobfree.com

CAREER SUMMARY

Accomplished professional with experience in data entry and related tasks. Solid track-record of completing assignments timely and precisely. Demonstrated ability to meet deadlines and exceed goals. Committed to maintain confidentiality of data.

EMPLOYMENT HISTORY

Data Entry Claims Processor 07/15-Present

Audit Services Incorporated Conyers, GA

Input data in an accurate and efficient manner

Verify accuracy of information prior to keying

Corroborate data accuracy after performing data entry procedures

Update records and information in the database

Input data into excel spreadsheets

Customer Service Representative 01/13-07/14

Convergent Atlanta, GA

Handled customer inquiries, complaints, billing questions and payment extension/service requests

Calmed angry callers, repaired trust, located resources for problem resolution and designed best-option solutions

Interfaced daily with internal partners in field services and new business

Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)

Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness

Vocational Instructor 07/11-08/12

Bay Community Support Services Hollywood, MD

Taught students with disabilities

Taught general vocational classes that included professional behavior, appearance, and communication skills

Developed classes that included hands-on practice and field trips to local businesses

Tested and evaluated achievement of students

Successfully found employment for students

Customer Service Representative/Data Entry Clerical Worker 04/07-06/11

Georgia Department of Driver Services Conyers, GA

Prepared data for inputting into databases

Retrieved data for informational purposes as directed

Compared entered data with the source documents

Processed forms as directed

Sorted information

Rehabilitation Associate 1 10/01-04/06

Pathways, Incorporated, Hollywood, MD

Provided case management for adults and youth affected by chronic mental illness

Lead supportive groups that encouraged problem solving skills

Documented appropriate clinical information in a timely fashion

Daily contact that encouraged socialization and reduced isolation

Assessed patient’s safety and communicated status to licensed health professionals as needed

EDUCATION

B.S. in Legal Studies

Minor: Business Administration 02/2012-11/2015

American Public University

Certificate in Medical Billing & Coding 06/2009-07/2010

Sanford Brown College

High School Diploma 08/1994-06/1998

Leonardtown High School

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