Microsoft Office Customer Service

ELI TRUONG

U.S Citizen

**** ********* **** * ************, MD 20879 n Phone: 240-***-**** n Email: ********@*****.***

Career Goal: Bookkeeper

University of Maryland Cum Laude Accounting graduate with fourteen years prior administrative work experience. Completed degree while maintaining full-time employment. Computer skills include proficiency in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and Peachtree Accounting Software.

Experience

AMERICAN RED CROSS ROCKVILLE, MD

Logistics Accounting Technician, February 2002 to Present

Manage the receiving area for the Red Cross laboratory facility in Rockville, Maryland. Coordinate all inbound deliveries and outbound shipments. Develop and manage external relationships (e.g., vendors, delivery companies) and constantly look for ways to strengthen the department’s overall performance.

Benefits to the American Red Cross are on time all inbound deliveries and outbound shipments for the experiments in the labs, good management system and customer service. Input and managing data is to keep track on the packing lists in the accounts payable system.

Make online bill payments.

Track FedEx billing accounts of the senders.

Maintain management system for tracking inbound and outbound shipments. Developed an electronic database to manage scanned shipping paperwork in order to more efficiently resolve discrepancies and facilitate delivery tracking.

Inspect deliveries against packing or order information. Work with external vendors to resolve any variances and develop a solution. Follow-up and coordinate with internal customers.

Enter vendor invoices into the accounts payable system. Maintain supply inventory for receiving area and coordinate new supply orders as needed.

Prioritize shipments received for internal delivery in order to avoid spoilage of time-sensitive materials.

Manage external shipping applications such as FedEx Powership Manager to initiate outbound shipments. Coordinate shipping details and track packages through delivery.

Complete data entry and other administrative tasks as assigned utilizing Microsoft Office software.

COMPUTER SKILLS

Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)

Accounting Software (Peachtree)

Education

UNIVERSITY OF MARYLAND COLLEGE PARK, MD

Bachelor of Science in Accounting and Business Administration

Graduated Cum Laude, Cumulative GPA: 3.8

Maintained full-time employment while completing degree

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