Kathleen Stephens

**** **** * ****** ****., New Haven, CT 06511

203-***-**** aczew6@r.postjobfree.com

Career Summary

Resourceful insurance professional with many years of diverse experience in all lines of insurance. Extensive knowledge of coverage, underwriting and compliance issues. Excellent communicator. Proven skills collaborating with others to achieve desired outcome.

Professional Experience

MiddleOak Insurance, Middletown, CT. 12/2004 - 11/2016 During the term of employment my overriding responsibility was to work with underwriting staff to write and maintain profitable business in accordance with company guidelines, to assist in revision of guidelines and product enhancements and to train internal staff and our agency partners on coverage availability. In developing the policy writing and admin system, I developed a coverage matrix to show agency force all available enhancements along with a description of the coverage. Product Manager 2014-November 2016

Major responsibilities include:

• Analysis of competition

• Conduct meetings with underwriter and distribution managers to improve knowledge of the product and develop sales strategies

• Assist with rate analysis

• Collaborate with IT to design and improve Policy Admin system

• Train new staff in Operations, Underwriting, Distribution and Claim departments

• Monitor compliance issues

• Conduct webinars in conjunction with Distribution to introduce agency personnel to our products

• Team leader for development of system enhancement and coverage enhancements

• Review of company book of business to ensure underwriting standards have been met

• Work with underwriting staff to write and retain profitable business within company guidelines Assistant Product Manager 2008-2014

Major responsibilities included:

• Develop and maintain Underwriting Toolbox to organize all materials in one location

• Develop a process auditing company files ensuring adherence to underwriting guidelines and state regulation as well as analyzing potential areas for improving product.

• Audit files with premium of $250,000 or greater

• Develop training manuals for new personnel

• Lead monthly meetings with underwriting staff to discuss opportunities for enhanced product capabilities

• Interact with various insurance departments and reinsurance carriers auditing our files

• Serve as subject matter expert for design of a new policy admin and issuance system

• Team leader for multiple projects

New Business Underwriter 2006-2008

Major responsibilities included:

• Agency development and production for specific mid-Atlantic and New England states

• Determined eligibility and pricing for new business

• Develop training for junior underwriting position Renewal Underwriter 2004-2008

Major responsibilities included:

• Analyze renewal book of assigned agents for profitability and adherence to company guidelines - territory included CT, Maine, Pennsylvania, Virginia

• Work to attain retention of profitable business through pricing techniques and coverage analysis

• Develop good working relationships with assigned agency personnel Prior Experrience

• Commercial lines Manager for mid size insurance agency in CT

• Responsible for sale of commercial insurance and oversight of a staff of 5 CSR's and 3 producers

• Responsible for developing and maintaining relationships with all company personnel as well as client base

Professional Accomplishments

• Completed 5 parts CPCU

• Completed INS 21,22,& 23

• Attained CIC designation

• Served as member of board of directors for Society of CISR

• Taught insurance courses for local community college, agent associations, Society of CISR

• Past President of PIA CT

• Board of directors for tri-state alliance of PIA Management Services of NY, NJ & CT

• Professional Agent of the Year Award

Contact this candidate