Sales Customer Service

Carl Spears

***** ******** ****, *******, ** **230

*****************@*****.***

March 15, 2017

Recruitment Department:

Today we live and work in a fast-paced and highly competitive market. Businesses are in the demand for strong and assertive sales leadership to meet

ever-changing development goals. I am certain I can contribute this level of performance to your organization and I invite you to consider my qualifications and accomplishments:

Experience - 12yrs+ of recorded success in aiding and leading diverse sales teams in outstanding sales production. 15yrs+ of direct hands-on customer service interaction in a retail environment.

Results - Acknowledged for commitment to excellence in driving

quality sales results. Recipient of multiple customer service awards.

Performance - Recognized and Rewarded as a company wide top

sales producer. Recommended for a number of promotions and have met them with continued success.

I am a solution-oriented sales strategist who performs at his best in challenging, fast-paced environments. I have solid leadership and decision-making skills that will be a tremendous contribution to your operations and organizational development.

I am seeking the position as a Sales & Service Professional where I can continue to uphold strong sales and service standards. I am confident that my innovative and results-focused approach would make a significant contribution to your continued success as a company.

I have enclosed my resume for your review. I am looking forward to the opportunity to speak with you regarding opportunities you have available. I thank you for your time and consideration.

Appreciatively,

Carl R Spears

Enclosure

Carl Spears

49902 Mountain View, Cabazon, CA 92230

*****************@*****.***

Branch Account Executive/Assistant Retail Store Manager/Senior Sales Supervisor/Merchant Banker Sales and Service Associate/Branch Bank Manager

I am currently seeking a position as a member of your team in sales and service.

I am a self-motivated, goal oriented individual looking to position myself within an organization that will not only challenge me, but also promote my personal development as well as my career growth.

Core Competencies

Adhere to Compliance Policies and Procedures

Exceed Customer Expectations

Promote Healthy Team Interaction

Achieve Quality Sales Results

Employment & Experience

OneMain Financial – San Diego, CA

Branch Account Executive II 2015-2016

OneMain Financial

OneMain Financial is a community based lender, formerly Citifinancial, and the largest financial institution specializing in personal finance solutions.

As a Branch Account Executive level II, I am responsible for processing loan applications, including verifying required qualifying information and documents, communicating and underwriting loan offers, closing and servicing loans generated at the branch level. I am accountable for exceeding set monthly and quarterly sales goals, including branch collections efforts and a portfolio of merchant referrals.

Selected Achievements

*Top Producer 1QT 2016 District Sales Leaders

*Ranked Top Percentile of Stores in the West Coast Area for 4QTs 2015

*Awarded Multiple Employee of the Month Oct. 2015 and Jan. 2016

*Recognized for exceptional customer service, sales and underwriting skills.

RadioShack Inc. – San Diego, CA

Assistant Store Manager 2011-2015

RadioShack is a nationwide leader in retail electronics and wireless sales and service

As an Assistant Store Manager I am responsible for leading our store in exceeding core goals on monthly and quarterly basis. Assist in administrating associate level training and certification.

Selected Achievements

*Top Producer 4QT 2012 Regional Sales Leaders

*Ranked Top Percentile of Stores in the Nation for 4QT 2012

*Awarded Annual Top District Earner 2012

*Recognized for solid sales and leadership skills. Promotion through

Manager-In-Training Program 2011-12 met with continued success

Stream Global Inc. – Phoenix, AZ

Team Sales Leader 2007-2010

Stream is a premium, business process outsource (BPO) provider who ranked

on the upper side of the Worlds Top 100 list, specializing in customer relationship management services including sales, customer care and technical support services that increase revenue generation, improve operational efficiencies and enhance brand loyalty.

As a Team Sales Leader, I am responsible for 16 or more Sales Agents in an inbound call center environment, their training, & ongoing development, for achieving as a team set sales and goals each month, for coaching to and driving toward expected levels of excellence in sales quality and customer service. I administer project wide up training sessions to groups of 20-30 Trained New Hire. I am a key leader and driver in ensuring agents receive a solid development of fundamental sales skills, product knowledge, & sales ethics. As a Sales Representative, I received inbound interest calls in efforts to sell DTV Satellite services to customers nationwide and reach daily sales goals.

Selected Achievements

* Top Earner 2QT/3QT 2009 DTV Sales Leaders

* Ranked Top Center in the Nation for 2007/2008

* Awarded Annual Top Producers 2008-2009

* Recognized for solid coaching and development skills. Promotion to

Sales Supervisor 2007 met with continued success

US Bank - Phoenix, AZ

In-Store Branch Manager 2005-2007

US Bank is the sixth largest & one of the fastest growing financial

institutions in the America.

Responsible for motivating and driving my team of bankers by planning

and prioritizing daily activities aimed at exceeding set sales goals as a branch. Created and implemented individual development plans to guide bankers along their specific career paths. Conducted one on one coaching sessions to ensure bankers remain on track with achieving personally established goals. I administered ongoing training in accordance with their personal development goals. Recommend bankers appropriately for in-line promotions. I facilitated bank compliance training to staff on a continuous basis. Organized and delegated day-to-day operations designed to keep the high quantity of sales produced quality. Demonstrated exceptional leadership skills along with a strong work ethic that inspired bankers to strive for excellence and extraordinary results. In addition, but not limited to standard managerial duties like hiring, firing, ordering, inventory, payroll, admin reports, GL account logs, scheduling, etc.

Selected Achievements:

Top-Branch of the Year Runner-up ‘06 by Chuck Stroup President of

In-Store

1st Qt 06 and 4th Qt 06 Top Producer in Region

Awarded Top Producer In-Store Division 2006

Customer Loyalty Award Winner for Superior Customer Service

JPMorgan Chase (Bank One) - Phoenix, AZ

Merchant Banker Services, 2004-2005

Customer Service Associate, 2003-2004

JPMorgan Chase formerly Bank One is one of the world's leading Financial

Banking Services Institutions.

Integral part of the day-to-day operations within the traditional branch bank. I assisted as an organizer and as a motivator in the driving of campaign goals. Aided in facilitating sales training for the development of service associates including but not limited to the creation of fresh ideas and simple scripting to aid in customer sales interactions, as well as compiling and analyzing of best practices for immediate implementation.

Selected Achievements:

Branch consistently exceeded campaign and monthly sales goals.

Designed best practices later adopted as standard approaches to product referrals

Multiple Starlight & Stellar awards for exceptional customer service.

Recognized by Joe Gionta - Western Regional President of Bank One, for 2004 top sales performance.

MCI International - Phoenix, AZ

Sales Supervisor, 2003

Sales Representative, 2001-2002

MCI International was the global leader in voice & data communications

and ranked as one of the top Local and Long Distance telephone service providers.

As a Sales Supervisor, I was responsible fro 16 or more Sales Representatives, their hiring, training, & ongoing development, for achieving as a team Set sales goals each cycle, for inspecting and enforcing expected levels of excellence in sales quality and customer service. Train New Hires in fundamental sales skills, product knowledge, & sales ethics. As a Sales Representative, I placed cold calls in efforts to sell MCI long distance services to customers nationwide and reach daily sales goals.

Selected Achievements:

Ranked Top Center in the Nation 2002 - #1 Sales Team, Phx. Metro Call Center last month in 2002.

Rank #1 Producing Sales Representative 1st Quarter 2002,

Promotion to Training Department.

Recipient of several customer service & Circle of Excellence

Sales awards.

Recognized for solid coaching and development skills.

Promotion to Sales Supervisor.

AT&T Business - Hollywood, CA

Sales Associate, 2000-2001

American Telephone & Telegraph is the Oldest Telecommunications Company

in the country.

Cold calling existing AT&T Business customers in efforts to sale them brand new products and services. Created sales scripts for opening and closing of sales calls. Exceeded bi-weekly sales goals. Assisted team in achieving monthly sales goals.

Selected Achievements:

Remained Top Team in Hollywood Call Center 2yrs+

Top Sales Associate August 2000

Recognized for consistency in sales production

Mentored for struggling team members into successful sales

associates

Jamba Juice - Westwood, CA

Assistant Retail Store Manager, 1999

Shift Leader, 1998-1999

Service Associate, 1997-1998

Jamba Juice, in 1999, was the fastest growing chain of smoothie and

fruit beverage retailers, in the Western U.S. They were soon to merge with

Arizona based Zuka Juice to become the largest.

As an Assistant Manager, I trained service associates in product knowledge, company values, retail service procedures as well as placed shipment/supply orders, conducted inventory, prepared administrative reports, preformed cash drawer/vault audits, conducted coin orders & bank deposits, assisted with scheduling, and was responsible for supervising opening and closing duties. Supervised operations within my full-time shift as shift lead. As a Service Associate, I processed customer transactions, ran a cash drawer, handled customer service request, prepared beverages to order, stocked and cleaned stations, and upheld Jamba standards of F-un I-ntergrity B-alance E-nergy & R-espect day-in and day-out.

Selected Achievements:

Recognized for strong leadership skills- A+ for high volume locations

Acknowledged repeatedly for commitment to customer service excellence

Education & Training

Core Credit Competencies 5 C’s – OneMain Financial, Loan Processor Sales Training, 2015

Cellular Product Training for Trainers – Radioshack Sales Training, 2014

Manager in Training Success Program – Radioshack Management, 2013

Leadership the Etelecare Way – Call Center Leadership Development, Stream 2008

Leadership Advantage Leadership Development Program - US Bank, 2006

Management & Branch Financials - US Bank, 2003

Leadership through Others - Leadership Development Training MCI Int l, 2003

Train theTrainer Development Course – Trainers Seminar MCI Int’l 2002

Contact this candidate