Service Representative Customer

Maureen Terrell

**************@*****.*** - 440-***-****

High-performing Administrative Assistant with extensive experience working with a diverse client base,

including Account Managers, to deliver results

Authorized to work in the US for any employer

WORK EXPERIENCE

Senior Claims & Customer Service Representative

Medical Mutual of Ohio - Cleveland, OH - November 1993 to February 2015

Assisting external and internal clients. Administrative assignments included

answering phones, composing and delivering written correspondence and assisting

walk-in customers. Completed adjudication and payment of claims through investigation and analyzing industry

standard claim codes.

Accepted a promotion to Benefit Service Representative ensuring internal procedures and coding were

accurately completed so benefits were administered in accordance with our contractual agreements. Also

completed testing new computer programs and reporting outcomes to other internal departments.

Moved on to a Business Development Coordinator for the SaveWell program. Assisted in the development

and testing of marketing materials to properly convey the right message to prospective customers. Worked

closely with several internal departments and maintained weekly reports.

Once the SaveWell program was discontinued, I accepted a position in the provider network division as a

Network Access Account Coordinator. Worked with third party administrators and other vendors to ensure

clients had sufficient access to the provider network and kept everyone up-to-date on network changes. Also

was responsible for installing new customers and auditing benefit coding and updates.

Due to my many years of experience and training, I was offered the position as a Project Analyst. This position

included the assistance of creating a new data base to house all our client records. Audits were completed

and documented on quarterly manner. I coordinated all reporting of sales to internal departments.

EDUCATION

Business

Avon Lake High School - Avon Lake, OH

Medical Terminology and Computer Study

Lorain County Community College - Elyria, OH

SKILLS

Administrative Support (10+ years)

CERTIFICATIONS/LICENSES

Project Analyst

ADDITIONAL INFORMATION

• Computer proficiency

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