Technical Support Customer Service

Professional Experiences

March **** A* Solutions Company

Desktop support/ Application Support Contractor

**** **** – 31 December 2015 Hi-Tech Pharmacal Company

Junior Network Admin/ Desktop Support

Creating and deleting network account, passwords reset, granting access to directories and maintaining data integrity

Ultrabac server backups, patching of servers. Avaya created and maintained accounts and programmed phones.

Sap ordered all materials for It Group.

Office 365 created and deleted accounts granted access to different mail and security groups, reset of passwords and upgrades to Office 365 as well as doing basic desktop support.

2005- March 2012 Geneva Consultants / Estee Lauder Company

Citrix Account administrator Oracle Sql Navigator, Cpms, IMW, Winlims,

Providing technical support for and created user and group accounts.

I also updated company systems by maintaining data integrity and errors corrections; across multiple systems and applications.

I was responsible to imposed and enforced company standard for data management across Windows and UNIX systems

1998 – 2004 IBM/Interim Technologies Night Supervisor / Sr. Helpdesk Support

New York Life proprietary software FTCS FT 4.0 and support for FTIS.

I provided technical phone support in hardware installation, network troubleshooting and upgrading.

Provided technical assistance for shiva dail-up networking troubleshooting and upgrading.

As Remote user administrator I assisted user configuring VPN to access Novell (4.11) and Windows NT 4.0.

I was appointed to software support lead for Lotus Notes 3.3 and 4.5 database configuration and database management.

Technical support for Price Waterhouse proprietary software including Fast Tax, TeX and teamate.

I am experienced in heavy call environment average 30 – 50 calls daily.

I am familiar with ISO 9000 standards for Integrated Helpdesks

1995– 1998 Midland Electric.

Hazardous Material Shipping Clerk/ Customer Service

Driver Certified Hazardous Material Handler according to OSHA specifications.

1979-1985 Military experience

US- Army Helicopter Aircraft Powertrain maintenance specialist.

•Supervisor for eight shop personnel for overall maintenance and operation readiness for fleet of 32 military aircraft

Awards

•U.S. Army Achievement Award

•U.S. Army Good Conduct (2)

•Maintained Top Secret Security Clearance

Education

Per Scholas – Computer technician 10 week training course. – Certificate

Copiague High School – Diploma

US- Army Helicopter Aircraft Powertrain Repairer

Active Honorary Chaplain and Historian for Cancer Volunteers of America

References

Tom Fitch 631-***-****

Rob Spataro 516-***-****

Jim Tully 516-***-****

Pete Dixon 631-***-****

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