Clerical/Receptionist
Resume:
LINA J BEDELL
EL PASO, TX 79904
**********@*****.***
Career Objectives
To obtain a responsible and challenging position where my education and experience will be of direct value to your company.
Summary of Qualifications
Fourteen years of Customer Service experience with knowledge of Management skills, opening and closing stores, closing of registers and balancing for daily deposits. Trained new and existing staff on policies and procedures.
Work History
PLS, EL PASO, Texas
Customer Service Representative
Apr 17, 2013 - Feb 05, 2017
Resolve customer complaints via phone and face to face.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for visit.
Cancel or upgrade accounts. Assist with placement of orders, refunds, or problems. Advise on company information.Take payment information and other pertinent information such as addresses and phone numbers. Utilize computer technology to input customer information in system. Knowledge of wire transfers such as Western Union, bill payments, money orders, faxes, copies, emails, filing, and sorting documents. Ensure all paper work is correct.
Work with customer service manager to ensure proper customer service is being delivered. Use of computers and 10- key calculator on a daily basis.
Self Employed, EL PASO, Texas
Child Care Provider
Oct 01, 2010 - Feb 06, 2013
Observed and monitored children's play activities. Kept records on individual children, including daily observations and information about activities, meals served, and medications administered. Instructed children in health and personal habits such as eating, resting, and toilet habits.Read to children, and taught them simple painting, drawing, handicrafts, and songs. Organized and participate in recreational activities, such as games .Assisted in preparing food for children and serve meals and refreshments to children and regulate rest periods.
WIO Market, EL PASO, Texas
Manager
Oct 27, 2002 - Sep 13, 2010
Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts and cash registers, or in performing services for customers. Monitored sales activities to ensure that customers receive satisfactory service and quality goods. Inventoried stock and reordered when inventory dropped to a specified level. Instruct staff on how to handle difficult and complicated sales. Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when appropriate. Assigned employees to specific duties. Enforced safety, health, and security rules. Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. Received and stocked store merchandise from Vendors, Ensured that invoices and daily paperwork was corrected and filed. Basic janitorial services such as to maintain cleanliness.
Education
International Business College
1 year college, technical or vocational school
Riverside High School
High School Diploma/GED
Computer Skills
Typing Speed 45 Words Per Minute
Internet Browser (Internet Explorer, Firefox, etc)
Personal Computers
Additional Computer Skills 10-key calculator
Language Skills
English - Excellent ( Read Write Speak )
Spanish - Good ( Speak )
Additional Skills
*Food Handlers Certification
*Customer Service
*Cashier
*Bilingual (English/Spanish)
References
Erica Silva
Friend
Bertha Meza
Supervisor
Yuvielle Rosales
Co-Worker
PLS
Monica Moreno
Co-Worker
PLS
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