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Customer Service Technician

Location:
Abu Dhabi, AZ, United Arab Emirates
Posted:
March 21, 2017

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Resume:

CURRICULUM VITAE

Naief Ahmad Fres

Contact No: 050-*******

E-mail: aczes0@r.postjobfree.com

Al Ain, United Arab Emirates

Summary

To apply my extensive knowledge, talented and professional health care leader with a proven record of facilitating support and managing fast-paced Operation Theaters and lead role in supporting the Anesthesia Technologist. Advanced experience in Healthcare & Hospital project planning, implementation, improvement of the quality management system and execution. Proven ability to support multiple projects with medium to high complexity. Strong organization and communication skills with the ability to concurrently direct multiple cross-functional teams. Positive leadership style while building successful and empowering productive. Understanding of customer needs with diligent attention to detail resulting in superior customer service and high levels of client satisfaction.

Improve my skills and abilities gained through my 12 years of experience in the Emirates & 2 years in Syria. License Detail

1. Anesthetic Technician No.GT4985, HAAD license, UAE. 2. Anesthetic Technicians, Ministry of Health license, SYRIA.

Senior anesthesia technician {assistant Project Manager Professional }1/12/2015 -To present MEDICLINIC -MMC Al Ain / Look Wow One Day Surgery

Healthcare provider which consists of two operation theaters fully equipped for elective and minor surgeries with state of the art facilities. An average of 6-10 surgery cases per day. Identifies patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements. Maintains nursing guidelines by writing and updating policies and procedures. Maintains nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Assures quality of care by developing and interpreting hospital and nursing division's philosophies and standards of care; enforcing adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measuring health outcomes against standards; making or recommending adjustments.

Maintains nursing staff by recruiting, selecting, orienting, and training nurses and auxiliary staff. patient care requirements by scheduling and assigning nursing and staff; following up on work results. Maintains nursing staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families.

Promotes patient's independence by establishing patient care goals; teaching and counseling patient, friends, and family and reinforcing their understanding of disease, medications, and self-care skills. Provides information to patients and health care team by answering questions and requests. Resolves patient needs by utilizing multidisciplinary team strategies. Maintains safe and clean working environment by designing and implementing procedures, rules, and regulations; calling for assistance from other health care professionals. Protects patients and employees by developing and interpreting infection-control policies and protocols; enforcing medication administration, storage procedures, and controlled substance regulations. Maintains patient confidence and protects operations by monitoring confidential information processing. Maintains documentation of patient care services by auditing patient and department records. Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Ensures operation of medical and administrative equipment by verifying emergency equipment availability; completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

2 recommendations

Dr. Mohammad Manasra CEO MEDICLINIC & MMC - Al Ain, UAE Dr. Mahmoud Skaf Medical Director Look Wow One Day Surgery / Mediclinic - Al Ain, UAE

Senior Anesthesia Technologist NOV/2007-OCT/2015 Al Noor Hospital- Al Ain (UAE) A primary healthcare provider which consists of three operation theaters fully equipped for major and minor surgeries with state of the art facilities.

An average of 30-40 surgery cases per day not including thoracic surgeries and open heart surgeries. Functions as a member of the Anesthesia technician team in providing care through anesthesia, preparation and handling of instruments and medication during routine and complex surgical procedures. Responsible for initial assessment of the patients upon arrival in the operating room. Providing positioning the patient, support, safety devices and restraints during the anesthesia & surgical procedure. Responsible for transfer of patients in recovery room & ICU. Ensures that the sterile team is supplied with every item necessary to perform anesthesia procedure efficiently. Maintains effective communication link with the concern team members. Responsible to provide the highest standard of care within available resources. Demonstrates competency in both Anesthesia technician & Recovery nurse position. Dealing with a different medicine companies “Purchasing” and equipment maintenance and (medical, anesthesia, narcotic) drugs Since 11 years.

Assistant in Anaesthesia Whether General, Regional and Local Infiltration Technician, and General surgical cases, Neurosurgical cases Pediatric cases Thoracic cases including one Lung Anaesthesia, Ear- Nose-Throat surgery including Laser Laryngeal surgery, Gynecological and Obstetric cases including Painless Epidural deliveries, Ophthalmic and Orthopedic surgeries.

Excellent in Difficulty I.V. Cannulation Adult and Pediatrics, oral endotracheal intubations. Assistant in Trauma patients in Emergency Department. Planning and supervising patients care activities within the department. Coordinates patient care activities within the doctors and staffs in professional standards. Maintaining adequate supplies and equipments and providing for their economical use. Interpreting policies and procedures adopted by the areas and Head of anesthesia department & operation theater manager.

Assisting with orientation of new staff.

Identification of problems and resolutions of them in a decisive, timely manner. Creation of an atmosphere that fosters team work and provides job satisfaction for all staff members. In addition to having efficient experience in assisting for CPR (including emergency Endotracheal Intubations and use of Defibrillators).

4 recommendations

Dr. Mustafa Rashied Chief Anaesthesiologist Al Noor Hospital- Al Ain, UAE (050-*******) Dr. Zaid Jasim Consultant Anaesthesiologist Al Noor Hospital- Al Ain, UAE (050-*******) Dr. Iyad Abduh Chief Anaesthesiologist Al Noor Hospital- Abu Dhabi, UAE (055*******) Mr. Nizar Assaad Director of Nursing Al Noor Hospital Al Jawhara- Al Ain, UAE (050-*******)

ICU Open Heart Surgery 2004-2007 Homs, Syria Al Kindi Specialised Hospital Good experience in ICU nursing for Open Heart Surgery & surgical Intensive Care & Coronary Care including dealing with the Ventilators.

As regards to Ventilators: Dragger & Teama.

Ventilators support such as early postoperative after cardiac surgery, Respiratory failure following pneumonia or generalized obstructive airway disease.

Good experience in Management of ventilators support in patients with Coma from head injuries. Familiar in Maintenance of the ventilators, performing self test whether short or extended tests. Familiar with the different set up of the ventilators such as mandatory whether volume control ventilation

(VCV) or pressure control ventilation (PCV), Bi-level Mode, SIMV, Spontaneous with pressure support, etc. Cardiopulmonary resuscitation.

Excellent in IV. Cannulation and oral endotracheal intubations.

Anesthesia Technician 2005-2007 Dar Al Salaam Hospital in Homs city The hospital was running ten Operation Theatres with an average of 30-35 Cases per day. The hospital contains as well as an Intensive and Coronary Care Unit where I worked as a member of CPR Team. Excellent in IV. Cannulation and oral endotracheal intubations Education

Certificate of Specialty Anesthesia Technical and Intensive Care Grade: Very Good. After a Two-Years study from September 2001- September 2003. Certifications

Certificate of JCI Accreditation Al Noor Hospital, Al Ain UAE Certificate of Conscious Sedation {June 2010} Al Noor Hospital, Al Ain UAE. Certificate of Response to Emergency {2007} Al Noor Hospital, Al Ain UAE. Certificate ACLS {2006-2008 / 2008-2010 /2010-2012 / 2012-2014 / 2015-2017} American Heart Association UAE. Certificate PALS {2008-2010 /2010-2012 / 2012-2014} from American Heart Association UAE. Certificate BLS {2006-2008 / 2008-2010 /2010-2012 / 2012-2014 / 2015-2017} American Heart Association UAE. Additional Skills

Certificate of Advanced English Language {2004-2005} “A” degree by Laboratory for Language in SYRIA. Certificate of Microsoft Office Word, Excel, PowerPoint ad File Management {2008} IA Training Center Al Ain UAE.

Good command of English Language, both written and spoken. Personal Details

Date of Birth: MAY 12, 1983

Gender : Male

Nationality: Palestinian

Marital Status: Married

Language Spoken/ Written: Arabic (mother tongue), English Documents

AVAILABLE UPON REQUEST



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