SEGIE JACKSON

SKILLS

Customer service

Call Center experience

Payment processing – including debit and credit card processing

Provider enrollment

Medicare

Customer repo support

EXPERIENCE

ADT SECURITY SYSTEMS

Customer Service Representative

March 2015 – July 2016

Responsible for answering all questions about customers’ current, previous and past statements

Take payments via all methods

Explain website usage

Give credit for downtime

Handle 60-100 calls per day meeting an average of 270 seconds per call

FIRST COAST SERVICE OPTIONS

Part B Provider Enrollment Analyst

December 2013 – March 2015

Provider Enrollment Analyst reviews, approve, denies or returns applications submitted by Medicare providers within the appropriate standards and time lines established by the Centers for Medicare and Medicaid Services

(CMS)

Using PECOS to update those changes. We also have to use good sound research, analytical, and decision making skills to appropriately process and resolve complex provider enrollment issues while maintaining a positive attitude and ability work independently, as well as with a team in a WAH environment

ING/ VOYA

Customer Service Associate

May 2012 – November 2013

Responding to inquiries/needs of customer via inbound call center

Act as the primary contact point between financial professionals, clients, and the back office operations

Provides information to callers about various features of specific plans / policies

Explains complex product features and annuity/retirement plan concepts to plan participants, agents and sponsors

Completes and verifies transactions requested by callers

Processes requests or forwards to appropriate parties

PREVIOUS RELEVANT EXPERIENCE

Chrysler Financial – Repo agent

Tristar Management Agency – Call Center Customer Service Representative

IRS – Contact Representative

EDUCATION

High School Diploma

Mandarin High School

Contact this candidate