Customer Service Manager

WILLIAM J. SAKASKE

*** ******** ***** ***** ****, CA 92626

Phone: 714-***-**** Email: ********@*****.***

Shipping & Receiving Manager

Tenured and dedicated professional with a strong background in Shipping, Receiving, Operational Management, and Organizational Leadership. Possess years of successful experience working in fast-paced and dynamic warehouse environments, streamlining internal processes to enhance overall productivity, and leading teams of productive and motivated employees. Able to build and maintain positive relationships with a wide range of vendors, service providers, and key business partners. Consistently recognized for outstanding contributions and solid reputation for resolving complex issues. Commended for efficiency, priority management, and communication skills. Familiar with modern RFID systems and relevant computer software applications. Areas Of Expertise

Shipping & Receiving

Warehouse Operations

Planning & Scheduling

Inventory Management

Transportation Logistics

Policies & Procedures

Brick & Mortar Retail

Vendor & Provider Relations

Data Analysis & Reporting

Technology Integration

Regulatory Compliance

Technology Integration

Performance Evaluation

Training & Team Building

Staff Development

Project Coordination

Equipment & Assets

RFID Systems

Stock & Materials

Quality Assurance

Process Improvement

Professional Experience

Macy’s – Costa Mesa, CA 2008-Present

Receiving Team Manager

Plan and implement successful strategies to streamline warehousing and receiving operations. Coordinate all back-end operations and train, mentor, and manage a team of 40+ supervisors and staff throughout 3 facilities

($240M+). Communicate effectively with vendors and provide exceptional internal and external customer service. Efficiently direct all inbound/outbound trailer processing, merchandise deliveries, supply maintenance, and fulfillment order processing and packing. Work collaboratively with executives and staff to achieve organizational objectives.

Banana Republic – Costa Mesa, CA 1991-2008

Merchandise Presentation Manager

Coordinated back-of-house operations including processing inbound goods, managing stock areas, and overseeing markdowns. Hired, trained, and evaluated the performance of department managers and subordinate team members. Advised on lighting and maintenance of fixtures and storage areas and assisted with order fulfillment. Worked closely with district-wide partners to assess and update staff training programs. Played a primary role in developing and implementing annual inventory preparation and execution plans. Education

California State University – Fullerton, CA 1991-1993 Bachelor of Arts (BA)

Emphasis: Political Science

Orange Coast College – Costa Mesa, CA 1988-1991

General Coursework (Transfer)

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