Information Technology Technical Support

SEGUN MAKINLOLO

**** ********** **** *** ****, Indianapolis Indiana 46254

TEL: 317-***-****

Email: *********@*****.***

Skills:

Ability to build, install, troubleshoot, repair, reimage, deploy, configure, upgrade, maintain and support Information Technology equipment such as computers, phones, printers, networking software devices, VoIP, switches and routers.

Experienced in good analytical and problem solving skills to repair IT equipment and solving operating problems by using diagnostic tools and supported database to identify the source of problems and making necessary adjustments.

Ability to understand and adapt to the changes in technology for both current and future problem solving and decision making. Experienced in Active Directory, DNS and DHCP.

Experienced in windows operating systems and users account management. Database Systems such as Microsoft access and SQL. Enterprise applications such as Microsoft Word, Excel, Outlook, Visio, Siebel, SAP, PowerPoint, Microsoft Exchange, Internet Explorer, VPN and more.

Possess a strong background knowledge of networking, telecommunications and experienced in web page design using HTML5 and Cascading style sheet (CSS).

Ability to see technical challenges as a learning opportunities and experienced in understanding the importance of data and technical analysis.

Ability to undertake preventive, corrective and protective countermeasures to safeguard systems against malicious attack and possess a strong understanding for the current security protocols for popular operating environments such as Linux, Windows and Mac operating system.

Ability to accurately record, remember and verbally communicate detailed information and possessed expert knowledge abilities in written communication and in good interpersonal communication.

Experienced in understanding common cyber-attacks such as social engineering, phishing, identity theft, URL obfuscation, Trojans, dumpster diving, insider attacks, etc., and can undertake the appropriate evasion techniques and countermeasures.

Education:

Kaplan University. Indianapolis, U.S.A. Bachelor Degree in Information Technology. In Progress. GPA 3.80

The Polytechnic Ile Ife. Osun State, Nigeria. National Diploma in Electrical and Electronics Engineering (Associate Degree).

Senior Secondary School Leaving Certificate (High School). National Examination Council of Nigeria (NECO).

Awards and Honors:

Kaplan University Dean’s List Honors. August 2016 Term.

Kaplan University Dean’s List Honors. June 2016 Term.

Kaplan University Dean’s List Honors. March 2016 Term.

Kaplan University President’s List Honors. January 2016 Term.

Kaplan University President’s List Honors. July 2015 Term.

Kaplan University Dean’s List Honors. February 2015 Term.

Kaplan University President’s List Honors. December 2014 Term.

Kaplan University President's List Honors. September 2014 Term.

The National Society of Collegiate Scholars (NSCS) Kaplan Chapter Nomination Award for membership. July 2014.

Kaplan University Dean’s List Honors. April 2014 Term.

Award for the most valuable student. July 2010. The Polytechnic Ile Ife. Osun State, Nigeria.

Work Experience:

Bell Techlogix. 19th September, 2016 – Till Present. Help Desk Support Analyst. Provides technical support to various clients through telephone and remote access to various clients such as One America, Vera Bradley, Sabra/Obela, Flatiron, Quest Diagnostic, Maxim and more. Working with remedy and track it ticketing system to create ticket. Access client virtual desktop infrastructure through citrix. Unlock and password reset of end users account and supporting end users SharePoint/Outlook account.

Foxconn. 2nd June, 2015 – 15th September, 2016. Computer Specialist Technician. Building new HP desktop computers of different platform in accordance to client requirement. Troubleshooting and repairing built HP desktop computer hardware and software when pre-test or running process fails. Performing rework, reimage and reprocess techniques on the computers built to maintain customer satisfaction.

Westcon. 29th September, 2014 - 29th May, 2015. IT Support Technician. Configuring IP addresses and software/firmware updates on networking devices such as Switches, Polycom phones, VoIP, Cisco phones, FireEye, Avaya conference phones and Routers. Provides technical and network problem resolution to end users through telephone by performing a question diagnosis while guiding users through step by step solutions. Documents service and installation actions by completing forms, reports, logs and records.

Bell Techlogix. 21th October, 2013 - 26th September, 2014. Repair Technician. Troubleshoot and diagnose firmware updates, hardware repair and refurbished of Epson products such as inkjets printers, laser printers, zebra printers, SD printers, Catalina and projectors.

Ingram Micro Mobility. 15th January, 2013 - 18th October, 2013. Mobile Device Technician. Troubleshoot and diagnose mobile equipment both hardware and software. Perform functional test to triage damaged phone devices and diagnose failures. Analyze failed equipment according to established methods or procedures and determine whether equipment is repairable. Disassemble, test, replace defective components and reassemble complete device following predetermined work instructions.

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