Project Management Service

ADRIAN FULLER

Franklin TN *****

References: https://www.linkedin.com/in/adrianfuller/

mobile: 615-***-****

email: ***********@*****.***

Highlights:

Program and project managed several key technologies, virtualization, management, infrastructure, business applications etc.; Significantly decreased operational costs through structured virtualization; Reduced management and support needed by driving standardization and moving towards a common support platform; Improved operational stability by over 75% via DevOps (automations); Created and managed a culture of collaboration across multi-disciplined teams, solution groups, consultative design and implementation.

EXECUTIVE COMPETENCIES

Global Leadership

Process Improvement

Operational Excellence

Engineering & Operations

Solution Offerings

Security & Compliance

ITIL Service Ops & Design

Cost Reduction

Project Management

Development & Automations

Business Alignment

Consensus & Teaming

IT Service Management

Problem Solving

Budgets & Negotiations

Cloud Computing

Decision Making

Outsourcing / Insourcing

Service Delivery

Architecture & Strategy

Business Continuity

PROFESSIONAL EXPERIENCE

Asurion, Technology Protection, Sr. Manager - 2008-CurrentTeams Managed:

Server Virtualization • Client Virtualization • Automations • Enterprise Monitoring • Enterprise Logging

Designed and managed a geographically diverse, highly available Citrix VDI environment and implemented subsequent improvements in host security scanning, monitoring and management. This improved legacy operational support and reduced infrastructure failure rate by 87% over the year. Developed custom self-service systems for use by business, administrators and non-administrative staff.

Implemented a vCloud strategy to transform the company's infrastructure and application platform which yielded increasing efficiencies in elasticity, scalability and stability.

Developed and negotiated a multimillion dollar deal resulting in an 80+% server virtualization, decreasing year-over-year maintenance costs which equaled millions of dollars in savings while increasing operational management efficiency.

Negotiated a multimillion dollar deal to redesign the client technology (VDI) to launch a new premiere line of business. The virtual desktop solution proved successful and this design is being deployed globally. It was highly beneficial to security allowing us to segregate user environments from core computing and infrastructure administrative segments. Provided internal and external users with a more secure interface by increasing our ability to isolate and protect sensitive network segments such as those subject to PCI compliance. We are extending this solution into the AWS cloud environment to support high availability and disaster recovery capabilities.

Directed the development and deployment of an enterprise-monitoring dashboard for business and IT use which consolidated disparate system functions eliminating costly and unnecessary applications.

Created and nurtured an enterprise automations team that developed major applications and scripts with a focus on business process improvements in the areas of procurement, project management, work intake, server provisioning and request processing.

Managed and enhanced the company's centralized logging system, Splunk. Provided Splunk support to our IT operations, security and monitoring teams.

Migrated enterprise technologies across platforms, virtual and physical, including cloud, storage, data and hyper-converged technologies.

Developed architectural strategies as part of the enterprise architecture group to solve complex business problems. Introduced infrastructure “POD” designs to the company to improve rapid release, testing and feedback processes resulting in greater efficiency and reducing production errors.

Branch Banking & Trust, IT Business Alignment Architect and Strategist - 2005-2008Developed strategies aligning the business and IT requirements for the enhancement of BB&T’s eBusiness channel including:

Created strategic platform hosting environment

Envisioned and initiated key projects for

Small business banking

Mobile banking

Multifactor authentication across platforms

Network redesign

Storage Optimization

eMail marketing & alerts

Directed cross-functional teams in the design and implementation of security products, procedures, and policies in accordance with existing regulations.

Ensured, as a financial institution, that solutions met regulatory and security requirements for both corporate and client base.

Researched, analyzed and communicated industry specific information for executive level decision making.

Aid Work, Hurricane Relief & Local Services - 2006Worked in distribution and relief efforts after hurricane Katrina in Mississippi. Consulted with Christian Library International.

Clearwater Services, Consultant - 2005-2006 Onsite consultant for Florida healthcare companies, law offices and other miscellaneous businesses, covering telephony, application and hardware services.

International Business Machines – 1994-2005

IBM Headquarters, Program Director

Designed, developed and grew IBM’s premiere offering Application Hosting Environment

Planned and designed multiple aspects of the service offering to include the physical layers and network topology in addition to financial models and chargeback processes

Planned and coordinated operational, communication and executive activities to support the implementation and growth of this service globally

Developed key architectural blueprints and other material for executive and technical audiences to communicate and illustrate the offering models

Worked on corporate mergers and acquisitions as part of the CIO transitions team (e.g. Lenovo divestiture).

Managed a cross-divisional corporate-led architecture review board, external and internal account relationships for the services, server, and software divisions and government client solutions.

Optimized IBM’s Global Web Infrastructure offerings by strategically consolidating multiple global datacenters and application hosting facilities. Created, enhanced and enforced corporate standards and governance for internal and external corporate entities.

IBM Global Services (IGS), HQ Startup & Showcase, Product Manager

Developed, designed and implemented the global web offering for ecommerce and enterprise application support

Multi-million-dollar initiative which resulted in billions through infrastructure consolidation, process development and implementation

Line of business specialist for interactions between HQ and other lines of business

Relationship management for corporate strategic initiatives while developing corporate standards and guidelines for the infrastructure offerings.

Corporate leader for key offshore (European) solutions, directed all associated activities.

Drove adoption of emerging technologies including Middleware (MQ Series), backend systems and databases in the advanced technologies environment.

Received the IBM Golden Circle Award for excellence in technology.

IBM Global Services (IGS), Collaboration Services and Groupware, Team Lead

Created strategic solutions for e-business infrastructure customer, specifically IBM Personal System Group, including an e-commerce site for the sale of IBM consumer electronics (i.e. laptops). Deployed server infrastructure for large commercial accounts. Administrator, developer for Windows, UNIX, AIX, OS/2, VB, DB/2.

IBM Personal Systems Group (PSG), Lead

Lead support teams for multimedia systems, created support process and procedures and conducted training.

EDUCATION Institute for Motivational Living

DISC Certification: Business Consulting, Training and Administration

2007

Executive Development FARR - Mastering Leadership Dynamics

2006

George Washington University

Masters Certificate in Project Management

2006

MIT – Certification e-Business Systems

2004

The Georgia Tech Mid-Management Program

2003

IBM Technical and Personal Development Courses (Database, Security, Operating Systems, Middleware, Web, Application Design & Hosting)

1994-2005

Atlantic Technology College - Computer and Technology Science

1991-1993

Association of Computer Professionals – Computer Programming

1989-1990

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