Customer Service Representative

Professional Summary

Skills

Work History

Education

References: Available upon request.

MARK NIEUWSMA

**** * **** **, ***** Falls, SD 57103 Cell: 605-***-**** ***********@*****.*** Salesman with background in the sales industry looking for a position in a high-growth company with ambitious sales goals.

l Goal-oriented

l Positive and friendly

l People-oriented

l Detail-oriented

l Exceptional time management skills

l Strong interpersonal skills

l Team building expertise

l Strong conflict resolution skills

l Excellent work ethic

Inside Salesman, 06/2000 to 05/2014

Building Products Inc. – Sioux Falls, SD

l Sold $5 million in building materials per year.

l Responded to all customer inquiries thoroughly and professionally. l Placed special build material orders for retail lumberyards. l Greeted retail lumberyards in a timely fashion, while quickly determining their needs. l Answered lumberyard questions about product availability and shipment times. l Accurately logged all daily shipping and receiving orders. l Took incoming calls from retail lumber dealers.

l Demonstrated ability to work as a team to resolve issues for customers. l Prompt call backs on quotes.

l Accurate order taking from lumberyards.

Supervisor, 06/1990 to 06/2000

SPS Payment Systems – Sioux Falls, SD

l Supervised 25-30 employees, making sure they had tools to answer customers credit card problems. l Wrote quarterly reviews on employee performance. l Answered customer calls in a timely manner.

l Monitored employee calls for quality assurance.

Bachelor of Science: Business Management/Marketing, 1989 Valley City State University - Valley City, ND

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