SR Systems Administrator

Bryce Lindsay

832-***-**** ~ E-Mail: *****@*****.***

**** ****** **. **** **** TX 77536

Senior level Engineer in IT Systems Management, Helpdesk Management, ITIL implementation, Marketing, Client Support and Infrastructure Management.

Professional Overview

Result oriented professional with 25+ years of rich experience in IT operations & IT procurement:

- System Management - System / Network Administration - Infrastructure Management

- Marketing - Client Support - Data Centre Management

- Team Management - Vendor Management - Technical Support

- IT Budgeting - Helpdesk / Service Desk Management - IT procurement

- Change Management - Incident management

Adept in IT infrastructure management and technology resource administration with experience of establishing vendor networks, forging strategic alliances & partnerships.

Proven record of analyzing processes & workflows, assessing their efficacy, relating to business plans & goals and suggesting re-engineering / simplification solutions.

Hands-on-experience on switches and routers, Server Management, Desktop Management, Network Management, Service Desk Implementation,

Insightful knowledge in server management, network planning & implementation (LAN, WAN), site commissioning, implementing systems security Policies, control & safety.

Expertise in management of entire IT operations with experience in setting up / maintaining networks and networking devices administration.

Possess broad competence in strategic management with the distinction of driving new IT initiatives, designing corporate infrastructures, Intranet sites & contributing in achievement of organizational objectives.

Employment Experience

Since 2002-2017 Technology Support Incorporated

Senior Network Administrator / Project Manager

MSP that provided tiered helpdesk and network support for an extensive and diverse selection of clients – Clientele was a horizontal market ranging from the SMB to Enterprise.

PROFESSIONAL EXPERTISE

Senior Network Administrator

Working knowledge of network related hardware including firewalls, core switches and wireless access points. Working knowledge of computer operating systems including desktops, servers, laptops, thin clients, mobile devices. Working knowledge of hardware clustering and virtualization technology. Working knowledge of enterprise storage systems utilizing protocols such as CIFS, NFS and ISCSI. Understanding, designing, implementing and managing backup and restore procedures. Ability to plan and implement projects with timelines and schedules. Ability to troubleshoot methodologies and solve issues to meeting deadlines. Ability to effectively communicate technical information and to effectively write technical documentation.

Responsibilities:

Responsible for the acquisition, installation, maintenance and usage of the Customer’s network infrastructure.

Manages network performance and maintains network security.

Ensures that security procedures are implemented and enforced.

Installs all network hardware and software.

Troubleshoots desktop, server and network problems.

Establishes and implements network policies, procedures and standards and ensures their conformance with information systems and company’s objectives.

Microsoft Operating Systems and industry standard server management tools.

Active Directory and Group Policy.

Various Windows scripting languages.

Server virtualization technologies, design and implementation.

Various SAN and NAS technologies, and Cloud technologies.

Various hardware-based load balancing techniques and applications.

Trains users on network operation.

Examples of a few projects I recently worked on:

Dermatology Office; Installation, configuration and maintenance of multiple ESX hosts with a back-end SAN. ISCSI back-end and VLAN Network comprised of 8 stackable, layer 2 switches.

Multi-location & Multi-state Memorabilia Company; Six site deployment/management, corporate comprised of ESX with local storage, layer 2 switch intalation with wireless and camera system. Site to site VPM layout.

Oil & Gas Company; Rebuilt network with new terminal server environment, and updated remote site networks located in Texas and Louisiana. Consolidated 14 physical servers to a 3 host VMWARE cluster and data center move.

Dental Office Chain Multi-City; Extensive VMWARE migration, 20+ remote sites, 4 node terminal server farm.

Real Estate Firm; Assist with move into new multi floor office building needing fiber uplinks and VLAN sub netting. VMWARE migration and server consolidation. Third party property management software support.

Project Manager

As Project Manager, I was responsible for the planning, executing, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. I also defined the project’s objectives and oversaw quality control throughout its life cycle.

Responsibilities

Direct and manage project development from beginning to end.

Defined project scope, goals and deliverables that support business goals in collaboration with senior management and Customer.

Develop full-scale project plans and associated communications documents.

Estimate the resources and participants needed to achieve project goals.

Where required, negotiate with other department managers for the acquisition of required personnel from within the company.

Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.

Set and continually manage project expectations with team members and Customer.

Delegate tasks and responsibilities to appropriate personnel.

Identify and resolve issues and conflicts within the project team.

Identify and manage project dependencies and critical path.

Plan and schedule project timelines and milestones using appropriate tools.

Track project milestones and deliverables.

Develop and deliver progress reports, proposals, requirements documentation, and presentations.

Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.

Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

Define project success criteria and disseminate them to involved parties throughout project life cycle.

Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.

Build, develop, and grow any business relationships vital to the success of the project.

Develop best practices and tools for project execution and management

1997 – 2002 Oshamn’s Sporting Goods

Senior Network Administrator

Sr. Network administrator for 300 people at corporate, and 39 remote sites all over the country. Exchange admin, file server, AD management. Assisted with migration from Oshamn’s Sporting Goods to Sports Authority before leaving.

1996 – 1997 BMC Software

Helpdesk / PC Technician

1993 – 1996 Telescan

Junior Network Administrator

In house helpdesk for a large call center. Jr. Network administrator.

1992 – 1993 Pasadena Independent School District

Mainframe Operator

3rd shift mainframe operator.

Education

SCHOOL

Sam Rayburn HS 1992

San Jacinto Community College 1994

CERTIFICATIONS

MCSE

MCP

Personal Dossier

Date of Birth: June 2, 1973

Languages Known English, Read and Write Fluently

No. of Dependents 1

Driver’s License Texas

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