**** ******** ** ******, ***** Carolina, ***** 336-***-**** aczen8@r.postjobfree.com

Sandy Alvarado

**** ******** **

Sophia, North Carolina, 27350

336-***-****

aczen8@r.postjobfree.com

WORK EXPERIENCE

SPARKLING SMILES OF ASHEBORO, Asheboro, NC

Dental Receptionist, Sep 2013 – Present

Managed dentists' & hygienist schedules by confirming patients appointments and managing their schedules.

Administrative: Arranged treatment plans and meetings as scheduled. Confirmed appointments and completed insurance verification before the given time period. Accounting: Precisely mailed/sent all the charges and payments to patient’s respective accounts, kept record of their billing details, registration processes and insurances. WAL-MART INC., High Point, NC

Training Coordinator, Sep 2010 – Jul 2013

Worked with senior-level management to create fair and consistent HR policies and procedures. Created and managed more than 500 confidential personnel records. Ran the bi-weekly payroll process.

Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.

Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.Advised top management on appropriate employee corrective actions Claims Supervisor, May 2008 – Sep 2010

Responsible for filing claims with the Wal-Mart return center as well as with our vendors, resulting in an annual return in excess of 3.5 million. Trained newly hired as well as existing associates on standard operating procedures and corporate policy regarding EPA, OSHA and fire code compliance. Made sure that all store associate were properly trained to manage hazardous waste. Ensured that all shipments met or exceed DOT and EPA requirements. Maintain detailed records regarding claims, shortages, overages, hazardous BOL's and manifests Department Manager, Jul 2007 – May 2008

Guided the startup and management of all systems and programs for a department at a new location within the company.

Oversaw the daily operations of a department, ordered merchandise and set modular floorplans. Used a telxon to scan lows and outs to maintain proper inventory of items Oversaw department staff as well as Coaching for Improvement and interviewed new associates for the department

EDUCATION

ITTT, London

Business English Language Education

Coursework in Communications and English

Coursework in Business, Economics and Organizational Development Johannes Gutenberg University, Mainz

International Business/Finance

2130 Twinleaf Dr Sophia, North Carolina, 27350 336-***-**** aczen8@r.postjobfree.com ADDITIONAL SKILLS

Dental Software: Dentrix

MS Word, Excel and PowerPoint

Extensive knowledge of NC Medicaid

Dental terminology

Insurance policies and procedures

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