Manager Customer Service
Resume:
ROSEL O. DICHOSA
Brgy. Jumaguicjic, Roxas City
Capiz, Philippines, 5800
*****.*******@*****.***
*************@*****.***.**
SUMMARY: An enthusiastic restaurant manager with drive, determination and sense of responsibility. Having more than 8 years of experience in managing a fast food restaurant, Rosel was able to ensure that a restaurant operates efficiently and profitably. Mainly focus on maximizing customer satisfaction while upholding high standard of Food, Service, Cleanliness and Condition of the store. Her passion and dedication towards work encourage her team members to work as a team in achieving their common goals for the success of the business as well as the employees’ career growth.
EDUCATIONAL ATTAINMENT:
FILAMER CHRISTIAN UNIVERSITY 2007- 2008 Magna Cum Laude
Bachelor of Science in Information Management
Roxas City
CAPIZ NATIONAL HIGH SCHOOL 2003-2004 With Honors
Secondary
Roxas City
SOFRONIO A. CORDOVERO ELEM. SCHOOL 1999-2000 Valedictorian
Elementary
Roxas City
WORK EXPERIENCE:
JOLLIBEE FOODS CORPORATION MAY 2008- PRESENT
RESTAURANT MANAGER
Jollibee is the largest and No. 1 quick service restaurant in the Philippines, operating a nationwide network of over 750 stores. A dominant market leader in the Philippines, Jollibee enjoys the lion’s share of the local market that is more than all the other multinational brands combined. The company has also embarked on an aggressive international expansion plan in the USA, Vietnam, Hong Kong, Saudi Arabia, Qatar and Brunei, firmly establishing itself as a growing international QSR player.
When Rosel got her Bachelor’s Degree a month after, she was hired in Jollibee Restaurant (franchise store) located in Roxas City Capiz. Since it is her first job, being in a Managerial position is not quite easy yet, she strive hard to learn and do her best as the nature of work is really in a fast pace. When the 3rd Jollibee store opened in their place, the company entrust it to Rosel being the Over-all incharge of the store. She was assigned as a Restaurant Manager to lead and manage a high volume store while implementing a new system in the newly opened store. Also she was responsible for developing, managing and leading the restaurant team to provide excellent service to their customers.
For more than eight years of Experience she was able to manage and do the following tasks:
Craft store strategies and lead the team in achieving Sales and Profitability Target.
Ensure that all controllable cost are effectively Manage.
Ensuring Health & Safety and also hygiene procedures & standards are maintained.
Dealing with and resolving customer complaints.
Ensuring Excellent Customer Service to Gain More customer loyalty.
Maximizing all business opportunities to drive sales.
Ability to create a great atmosphere & be an inspirational role model.
Monitoring Sales, Profit, People, FSC (Food, Service, Cleanliness & Condition) and then writing informative reports for the Superiors.
Train and enhance newly hired Managers and crew to be competent and efficient.
Ensure that co-Managers are implementing the initiatives to ensure High Standard in Food, Service, Cleanliness and Condition and yearly Store Audit is passed.
Assigned as Production Quality Manager, Inventory manager & Food Safety Manager wherein in charge of ordering the stocks and monitoring it and making sure that Food serve to customer is in High quality & safe for consumption.
Assigned as Repair and Maintenance Manager which focused on ensuring that the condition of the store is in high quality and at the same time all equipment/machines are functioning accordingly.
Managing the shifts while ensuring that our targets in sales and profit are achieved.
Ensuring Store inventory are in place, equipments are in good condition, manpower is complete and efficient and also crew procedures in doing their task are correct.
Assigned as Store Marketing Officer wherein it focused on making a marketing strategies and promotional activities that will drive sales in the store which gave the store an award due to effective implementation.
Assigned as Crew Training Manager which directly involved on manpower hiring, training, doing crew schedules and making sure that crew is efficient and motivated.
Assigned as Service Quality Manager wherein the major role is to ensure excellent customer service that will lead us to gain customer loyalty. Also, making sure that Service is fast, friendly and accurate to avoid customer complaints.
Assigned as Cash Control Manager, being on top on monitoring the company’s money and properties and ensuring that it is all secure.
KEY SKILLS AND COMPETENCIES
Sales management
Profit and Cost Management
Customer Service Excellence
Quality Management
People Management
Marketing Management
Strong motivational and influential people skills.
Extensive and relevant knowledge on Managing Quick Service Restaurant
Enthusiasm for creating a happy ambience and providing a great service.
An eye for detail and the ability to drive consistent brand standards.
Experience of managing people and driving business performance.
Character References:
MR. NONITO GONZALES
Group Manager
Jollibee Foods Corporation
Cel No. 099********
MS. MICHELLE PENARANDA
Restaurant Manager
Jollibee Foods Corporation
Cel No. 092********
MS. JONALYN CAMPOS
Manager
Classic Savory Restaurant
Cel No. 091********
MR. LOUIE VILLANUEVA
Shift Manager
Salt Abu Dhabi UAE
Cel No. +971**********
I HEREBY CERTIFY that the above information is true and correct to the best of my knowledge and belief.
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