Simone Lusk

**** ********* ****** *********, **, 77471 832-***-**** aczegb@r.postjobfree.com

Objective

Pursue an opportunity within an organization that presents a challenge to utilize my work experience and allow for mutual growth. I have strong communication skills and developed management level skills and would like an opportunity with advancement possibilities to apply the knowledge I've learned. I have exceptional customer service skills that have been perfected over ten years.

Education

DEGREE DATE EARNED SCHOOL

Applied Science: Nursing: Lone Star College

Phi Theta Kappa 2009, Dean’s List 2009, Ambassador for Lone Star

Diploma: 2007: Memorial High School

Member of National Society of High School Scholars: 2007

TABC Certification 2017

Skills & Abilities

MANAGEMENT

Overseeing and leading workforce of high volume retail store/facility, managing its operations, including: sales and marketing, branding, hiring teams, training and development, inventory and ordering, customer service and client relations.

SALES

Sound expertise in sales, marketing and business development processes.

Developing and maintaining high standard of merchandising, placement, store branding, and proper display techniques in order to create inviting impression for customers.

Strong sales support, project management, staff leadership and training skills.

COMMUNICATION

Strong Interpersonal Communication skills. Able to listen to customer and obtain best option to fit client’s needs.

LEADERSHIP

Oversaw daily activities and supervised a team of Customer Service Representatives who provided technical support to company’s customers.

Solved all major customer problems/queries that subordinates were not able to solve earlier.

Trained and supervised customer service professionals to ensure optimum satisfaction of clients.

Managed a team of Client Services Associates that focused on meeting Customer Service efficiency and quality standards.

Led the process of hiring customer service representatives.

Experience

TODDLERS, ABC CHILDREN’S ACADEMY; JERSEY VILLAGE, TX 2014-2015

Instructor and caregiver for a toddler class of 22 three year olds. Maintained individual

portfolios of each child with weekly progress in various skills. Prepared healthy meals while

implementing table manners and etiquette. Maintained classroom and play areas according to state standards of orderliness, cleanliness and hygiene.

SALES ASSOCIATE, BED BATH & BEYOND; HOUSTON, TX 2013-2014

Profound expertise in sales, marketing and business development processes.

Developing and maintaining high standard of merchandising, placement, store branding, and proper display techniques in order to create inviting impression for customers.

Strong sales support, and training skills. Actively greeted and interacted with every customer to assist with questions, concerns, requests, and built lasting relationships. Ranked highest in demonstration sales in district, while reducing overall shortage in my department. Also was a member of replenishment, and shipping/receiving teams. Cashier able to handle and process all forms of payment. Gift wrapped purchased items that were gifts.

FRONT DESK MANAGER, FIRST CLASS TRAINING; HOUSTON, TX 2011-2012

First and last contact with customer as a representative of the company. Liaison between

client and personal trainers. Scheduled appointments, processed payments, and over the

phone sales. Updated social media accounts. Maintained front desk and adjacent areas. Managed inventory and instore product inventory. Maintained professionally kept both restroom facilities. Received incoming mail and dispersed to all proper employees. Managed all client accounts.

Assistant Manager, Finish Line: Houston, TX – 2007-2011

Welcome and greet all customers. Provide exceptional customer service. Received/ processed all forms of payment.

Open/close procedures. Managed weekly schedule of multiple employees. Place inventory orders. Stocking/Inventory

Packaged and shipped out online orders. Obtained Daily paperwork to run proper reports for the day. Opened a new store. Have trained and managed at multiple store locations.

Provide exceptional customer service.

Community Service

Salvation Army: Toys for Tots

Lone Star College: College Activities

Contact this candidate