Customer Service Assistant
Resume:
Nichole Ward **** Tanaga Ct. Stone Mountain, GA **087
*************@*****.***
OBJECTIVE
To obtain a position and gain valuable transferable skills utilizing stellar problem solving skills and excellence in delivering customer services in order to ensure recurring business for the company.
SKILLS
Proficient with Microsoft Word/Power Point/Excel
Management skills
Ability to run cash register
Excellent communication skills
Excellent customer service skills
Organized team player
Proven ability to listen actively and act quickly
Proficient in responding to the range of shopping types
Experience
It’s Fashion Metro, Stone Mountain GA September 2015- Present
Sales Associate
Operate cash register as and when necessary, as well as process transactions in a time efficient manner.
Assist customers with product selection and queries, investigate and resolved customer complaints, engage customers in order to provide to them what they need in terms of product and quality services.
Layaway processing.
Manage shelf stocking and pricing activities
Organizing departments
Processing Shipment, handle inventory and stocks
Communicate current product features and benefits to customers, promoting items of the day.
Provide administrative assistance to Manager as markdowns and promotions come in.
Fitting Room Assistant, maintain work area in terms of cleanliness and hygiene
Setting up floor displays.
Proficient in performing daily departmental maintenance tasks.
Inspect merchandize for quality and quantity.
Auntie Anne’s, Lithonia GA January 2015- January 2017
Shift Leader
Supervise Employees making sure staff is compliant to all policies and procedures of the company.
Balancing cash registers at end of the day, making daily bank deposits, change transactions, refund transaction.
Responsibilities include providing great customer services, placing customer’s orders, packing orders and handling money transactions.
I was responsible for prepping food, cooking, cleaning, and pulling trash.
Responsibilities included cleaning the store, vacuuming, pulling trash and cleaning windows.
I was responsible for ensuring that the floors are moped, and all restroom were stocked, stocking shipment.
Assist customers with product selection and queries, investigate and resolved customer complaints, engage customers in order to provide to them with what they need in terms of product and quality services.
Communicate current product features and benefits to customers, promoting items of the day.
CW Price/FALLAS Stone Mountain GA June 2013- January 2015
Sales Associate
Operate cash register as and when necessary, as well as process transactions in a time efficient manner.
Assist customers with product selection and queries, investigate and resolved customer complaints, engage customers in order to provide to them what they need in terms of product and quality services.
Layaway processing.
Manage shelf stocking and pricing activities
Organizing departments
Processing Shipment, handle inventory and stocks
Communicate current product features and benefits to customers, promoting items of the day.
Making profitable sales through promotions and merchandizing
Store Transfers
Provide administrative assistance to Manager as markdowns and promotions come in.
Fitting Room Assistant, maintain work area in terms of cleanliness and hygiene
Review merchandize movement and repacking of merchandise being shipped.
Setting up floor displays.
Proficient in performing daily departmental maintenance tasks.
Inspect merchandize for quality and quantity.
Paine College, Augusta GA September 2012– March 2013
Student services Assistant
Provided front line customer service to visitors and students
Independently, handle multi-task responsibilities, and accurately maintain daily office operations
Work effectively with Supervisor and other office personnel
Kept a log book of each book that came in and checked out the store
Handling simple tasks once instructions are given.
Keep store inventory of merchandise
Good customer service
Checked books in and out of the store
Cashier
Organizing merchandise display
Folding display shelves
Performs other related duties as assigned.
Paine College, Augusta, GA September 2011– April 2012
Lab Assistant
Give classroom instructions on what to do if teacher is behind schedule.
Compiled and computed all relevant data and maintained appropriate filing.
Computed data relating to student academic scoring, and personal records etc.
Created, computed and maintained all administrative related documents and files relating to student’s grades.
Assisted with projects and daily operations of the Professor lab, and other related duties as assigned.
Kept computer area clean after every class, maintaining a general tidiness in the office
Made sure the computer lab was secured after 5 o’clock
Kept the printer stocked with paper
Installed printers to computers
Made sure printers were functioning properly at all times
Kept track of attendance records
Ran reports on spreadsheet
Handling simple tasks once instructions are given
Education
Bachelor of Science, Biology Degree anticipated May 2016
Paine College, Augusta, GA
REFERENCES
Available Upon Request
Contact this candidate