Customer Service Technical Support

RROOSSAANNNNEE GG.. RRIICCOO

#*** ***** ***** **. ******** Sta.Rosa Laguna Mobile: +639*********

***********@*****.***

Skills

Computer Literate and Enthusiast

Proficient in Word, Excel, PowerPoint, Advance Programming, Advance

Visual Basic, MYSQL

Computer troubleshooting.

Customer Service Oriented

LAN networking

Team Worker

Professional Experience

WELLCARE CLINIC & LABS

IT STAFF (BIZBOX HOSPITAL SYSTEM)

SEPTEMBER 1, 2015 – PRESENT

USER ADMINISTRATION (SETUP AND MAINTAINING ACCOUNT)

PROVIDE TECHNICAL SUPPORT TO END-USERS WITHIN THE ORGANIZATION

MAINTAINING SYSTEM (BIZBOX HOSPITAL SYSTEM)

VERIFY THAT PERIPHERALS ARE WORKING PROPERLY.

REPAIR HARDWARE IN OCCASION OF HARDWARE FAILURE

MONITOR SYSTEM PERFORMANCE

CREATE FILE SYSTEM

INSTALL SOFTWARE

CREATE BACKUP AND RECOVERY POLICY

MONITOR NETWORK COMMUNICATION

INSTALL AND CONFIGURE SOFTWARE PROGRAMS AND APPLICATIONS

SETUP SECURITY POLICIES FOR USER

Technology

Software: Photoshop, MS Office (Word, Access, Excel, PowerPoint), MYSQL, C#, C++, .Net Programming, SAP, Android Programming

Web/Multimedia: HTML, Dreamweaver, PHP

Training and Seminar

Web Design and Development

January 19, 2013

Polytechnic University of the Philippines

Guest Speaker: Mr. Joey Dan Camarines

PeopleSoft Technical Architecture

March 10, 2012

Polytechnic University of the Philippines

Guest Speaker: Mr. Roderick Rayos

Developing a Software Using AGILE Methodology

December 8, 2012

Polytechnic University of the Philippines

Guest Speaker: Ms. Jacquilen Pacheco

Android Invasion

January 19, 2013

Polytechnic University of the Philippines

Guest Speaker: Mr. Sergio Delos Santos

Education

Elementary (1999 – 2005) Balibago Elementary School Balibago Sta.Rosa, Laguna

Secondary (2005- 2009) Balibago National High School Balibago Sta.Rosa, Laguna

Tertiary (2009 – 2014) Polytechnic University of the Philippines Tagapo Sta.Rosa, Laguna

Bachelor of Science in information technology

Character Reference

Ms. Voa-Ann Del Rosario Wellcare Clinics and Lab Inc. Regional Operations Manger

Cell no: 092********

Mr. Adrian Andrew Cristobal Aetna. Precert

Nurse/Clinical Consultant

Cell no: 092********

Ms. Karen Eborda Accenture Philippines

Software Engineer

Cell no: 090********

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