Vishal Patel

**** **** ******, **********, ** ***44 845-***-**** aczebk@r.postjobfree.com

Administrative & IT Professional

Business Analyst / Network Engineer

Administrative and IT Professional with 9 years of cross-industry experience driving impactful Business initiatives across multiple channels, including IT support, customer services, accounting, administration and managerial functions.

Highly Skilled in building relationship, networking, problem solving, QuickBooks program, accounting, installing surveillance cameras, configuring and monitoring network equipment’s, support outside retail business clients and inventory control.

Well-organized and Articulate communicator with multitasking and prioritization skills that optimize resources to achieve outstanding results from concurrent tasks.

Accounting/Marketing

Customer Services

Business Software Programs

Financial Reporting

Budgeting & Cost Control

Relationship Management

Account Receivable & Payable

Network Engineer

Business Analyst

Administrative Management

VOIP

Network Analyst

Problem Analysis/Resolution

Hardware/Software Troubleshoot

I.T. SKILLS:

Build and create Web and Mobil application using PHP, Java Script, HTML5, CSS3, SQL, C#, Python, Swift for Mac, photo editing tool for Adobe Photoshop, IDE for Eclipse, NetBeans, Microsoft Visio

Able to work on a rotating shift, Retail software, scanners and affiliated VeriFone Site Controller POS system.

Experience with Mac and Windows, Linux, iPhone, or Android.

Video conference setup, VOIP experience

T1(POTS line), TWC, CBV configuration cisco device

WIC Cisco 2960, 2950, 2924 switches

WIC Cisco 881-GW, 891, 1811, 1921, 3845 Routers,

Wireless AP Configuration, WatchGuard XTM 25 & 26

PROFESSIONAL EXPERIENCE

DOH/ITS, Albany, NY 2015 - Present

Network ITSM

Support data connectivity for the NYS WICSIS (WIC Nutrition) network

Configuring cisco network equipment, monitor and troubleshoot network, work with vendors to resolve network issues, install new sites and replace faulty equipment.

Using Cisco Management and Scrutinizer tool to isolate network issues, Video Conference and VoIP experience, POTS lines and cabling requests, sending out requested cisco equipment as needed

Customer relationship skills, Microsoft Office 2016 and Visio 2016

Support customer service for Health Commerce Account Management Unit

Ohioville Liquor Store, New Paltz, NY 2014 – 2015

Manager

Strong experience with QuickBooks program do to the Accounting, Computer: Retail software, scanners and affiliated Liquor POS system, MS Word and Excel.

Created & maintained simple HTML/CSS/JS using website for company (http://www.liquorwinestorenewpaltzny.com/).

Accountable for Inventory Control, communicating information to customers in professional manner and added 10,000 wine & liquor inventory in POS system in order by vendors, product details, size, stocks, etc.

PC & Surveillance System Inc., Hudson valley, NY 2011 – 2014

IT SUPPORT TECHNICIAN

Talked to clients to get details of faults, worked & explained to those faults and efficiently fixed equipment including printer & scanner, setting up new equipment and upgrading the existing systems.

Executed testing and servicing of equipment, Backup and Recovery their OS, installing any surveillance camera & there software to over phones and computers, recording problems and their solution for future reference.

Experienced in supporting Office 2010 products or higher, Password reset utilize in active directory working with a team, also support outside retail business clients, or helping other community.

Country Farms, New Paltz, NY 2007 – 2014

OWNER/MANAGER

Expertly performed inventory control, employee training, book keeping, customer services and office work.

Functioned as sales representatives to make business decisions, communicating information to customers in professional manner, Computer: Retail software, scanners and affiliated POS system, MS Word and Excel, Able to carry out advanced accounting procedures with Account payable & Account Receivable, Experience with QuickBooks program

LEADERSHIP EXPERIENCE

Computer Science Club – University at Albany, 2012 - 2014

Involved Open Source programming workshops.

Participated in club meetings and fundraising.

Involved & Built the Hackintosh Computer, one 3D Printer

Involved in making e-Nable 3D Printed Prosthetic Hand.

Business Marketing Club – SUNY Ulster CC, 2007 – 2010

Participated in all the activities at the club such fund raising for community.

Performed volunteer work for Career Expo.

EDUCATION

B.S. Computer Science/Networking System, 2012 – 2015

UNIVERSITY AT ALBANY, Albany, NY

A.S. in Business Analyst, 2007 – 2011

SUNY ULSTER, Stone Ridge, NY

CERTIFICATE/LICENSES

Microsoft Office – Received Jan 2010

Alcohol Beverages License – Received Sep 2013

Agile Certified Practitioner – Received March 2015

Scrum Immersion – Received April 2015

CCNP – Received May 2015

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