ALLEN ENG, C.E.T.

**** ******* ****, ***** ******. Virginia. U.S.A. 22043

Cellular: 703-***-**** Email: aczeb0@r.postjobfree.com

SUMMARY

More than 10 years’ progressive experience; providing network surveillance and software upgrade on Fios equipment. Recognized and maintaining a high-level standard of technical support in both hardware and software. Comprehensive troubleshooting techniques and preventive maintenance of Fios system, utilizing surveillance alarm monitoring system of the voice/data/video network. I had completed a 4 days intensive hands-on training in Cisco router with Lan/Wan professional, and is working toward my CCNA certification.

PROFESSIONAL EXPERIENCE

Frontier Communications. Allen, Texas Apr, 2016 – Aug, 2016

Engineer III Tier 2 VoIP

As a Contractor for Infotree Service Inc., working on an assignment for Frontier Communications in the Engineer III Tier 2 VoIP - support for all VoIP Switching issues associated with software, hardware & feature troubles, including in depth proactive analysis to reduce customer interruptions. Voice over IP (VoIP) analytical supervision to include troubleshooting at different layers of the OSI model, including the physical, data link, network, & transport. Implement & maintain network security such as user/password/port administration for all VOIP & supporting nodes & elements that are Central Office interfaced to Frontier’s network.

1.Nortel DMS-100 / CS2K, MG9K, Genband G6, MetaSwitch, Broadsoft. maintenance and operation.

2.Develop methods of procedure (MOPS), coordination between departments, & then performance of Switch Consolidation/Memory Growth and/or Reallocation for all TDM to VoIP migration

3.Provide network support for major outages, Change Management activities, and/or major projects for Frontier network (which includes approving MOPs, monitoring, reporting, correcting any abnormalities, & Root Cause Analysis.)

4.Provide back-up NOC Support functions during emergency disaster recovery, monitoring, coordination, & escalation of any major or catastrophic conditions in Frontier’s network.

5.Sip calls troubleshoot on Nortel Cs2k, Broadsoft, Genbank G6 and Metaswitch.

6.Security access administration on Broadsoft

7.Window Xp / 7, Ms office .

Verizon Services Operations – FIOS May/04 – Apr 2015

Engr III Spec-Ntwk Eng&Ops

Verizon Network Specialist in the NMC FIOS, responsibilities include: monitoring and troubleshooting FIOS customer issues (both residential and commercial). Extensive training in the Northern Telecom switch, which includes Succession/ CS2K Switch, USP, XA core, SDM, SST, MDM, IEMS, CMT, GWC and the MG 15K Voice/IP trunk.

Tellabs AccessMax OLT/ONT, Motorola Gpon/Bpon OLT & ONT software upgrade

Alcatel 7342 GPON FTTU (Fiber-to-the-User), Alcatel 5526 AMS (Access Management System)

Alcatel Genband G6 Voice Gateway – hardware and software upgrade

Scientific and Harmonic Video EDFA equipment.

Resolve Video pixilation, and slow internet speed problem.

Utilize Sling media to help troubleshoot video pixilation problem

Utilize ICMP ping and trace route testing to isolation network problem

Juniper E320 router

Succession CS2k, SMA2 and IDT, GR303 and TR08 trunk group maintenance.

Monitor and surveillance on Verizon long distance network – DMS 250, Succession Cs2K, and Sonus network.

Maintained network integrity and operational performance

Analysis trouble ticket and resolution.

Trunk and circuit Turn-up (ISDN PRI, T1 and OC3 Sonet)

Experience on Software upgrade Sn07/Sn09, (MDM, IEMS, CMT, SST, SAM21, GWC, USP, MG 15k and X-core).

Routine Maintenance on Xa core, USP, MG15k, SST, SAM21, GWC, SDM upgrade and patches.

Image backup on Xa core, SDM, MDM. IEMS, CMT, SST, GWC and MG 15K.

Work with Nortel on CSR issue.

NPM patches on all elements

Completed upgrades on all transport, switch, and VoIP elements (PVG/MG, MDM-Multi Service Data Manager/Router, SST & SSL, Session Server Trunks and Session Server Lines)

Work with Vendors on Tier II/III escalations and troubles Nortel DMS/CS2K elements for VoIP

Call routing and translations. TCP/IP, VoIP and SIP calls.

DataAccess America Inc. New York City, New York 2003 - 2004

Senior Network Engineer/supervisor (NOC)

Data Access America is a new startup company in the Telecommunication business. I was hired to setup the DMS GSP 15 Translation, maintenance and turn up carrier circuit. In less than one month. We were able to put the DMS GSP into operation. This includes the turn up of OC-12, DS-3 and the associate’s equipment.

Monitor and maintain ASR rating

Optimize trunk resources and doing LCR routing

Surveillance and monitor of DMS 300 and Voip Vocaltec switch activity.

Data Translation, Call routing and Features development

CABLE & WIRELESS, USA. RESTON, VIRGINIA 1997 - 2003

Network Engineer III Tier II (US-Voice-GSOC/NOC)

Served as Senior Engineer providing technical supports to field technicians and various corporate departments. Demonstrated proficiency in trunk provisioning Turn-up and maintenance of Voice/IP equipment (Clarent), and Sonet Equipment (SPM). Exhibited expertise in trapping software messages utilitizing calltrak, Pmdebug and SS7 monitor. Analyzed technical problems involving DMS 250/300 translations involving 1+, 8XX and international calls. Handled FGD/Eants, IMT’s, DAL’s and ISDN circuit. Organized on-going DMS/ GSP network hardware and software upgrade. Analyzed, identified and rectified Traver problem areas in routing and advance fault finding. Provided administration of patches to the DMS products.

Researched and resolved all quality related audio issues ( echo and noise) in an efficient manner, and provided remote technical and Maintenance support.

Coordinated research and developement of SS7 linkset and routeset for the DMS 250/300 network while fully responsible for SS7 signaling, ISUP protocol, ISDN PRI, and provisioning and activation.

Maintained network integrity and operational performance. Scheduled and supervised routine maintenance.

Developed operational procedures for Field Operations in the DMS 250/300.

TELUS COMMUNICATION, CALGARY, ALBERTA, CANADA 1978 - 1997

DMS System Analyst / Field Engineer

Extensive system Analyst experience with Alberta's premier telecommunications company. Performed significant contract work for Northern Telecom for U.S. clients such as U.S.Sprint, Cable & wireless, MCI, Worldcom, The Bell Company, British Telecom, and China PTT . Worked with modular software programs, DMS database, and remote analysis and mapping, verified system characteristics. Gained international experience ( both hardware and software) in China, England, Brazil and the Caribbean islands, in addition to North American.

DMS 100/200/300/500 MTX SYSTEM

Developed and demonstrated as in-depth understanding of Northern Telecom DMS Switches: SL-100, DMS 100/200/ 300/500, DMS/MTX.

Developed fluency in DMS data translation; extensive troubleshooting experience in front end operations. (SUPER-NODE, ENET,LIM, FP).

Established high personal standards of performance; adaptable to wide ranging switch enviroments and a variety of cultural contexts. Exhibited a sound understanding of system analysis techniques

TRANSMISSION

Experienced on installing and commissioning a long haul transmission equipment. Acceptanced testing of NT OC3 Sonet Equipment, NEC 450, Fujisu 450 and 810 fiber optic equipment.

Programed and tested NT D4 smart channel bank, Nokia Channel bank and associated equipments.

MANAGERIAL SKILLS AND GENERAL PROFICIENCIES

Trained new technicians from Northern Telecom in the intricacies of switching systems applications. Consistently met or exceeded customer satisfaction goal and focused on providing simple and effective solutions to clients. Communicated effectively to end users and technicians in understandable language at appropriate levels, concerning the nature of problems and their remedies.

Planned and organized information, data and resources required for the coordination of complex technical projects. Gained a wide range of experience in the complete range of switches; understand technology from the bottom up, hands-on, competent in the integration of system.

EDUCATION

SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY, Calgary, Alberta

Associate degree in Telecommunication Technology

ALBERTA SOCIETY OF ENGINEERING TECHNOLOGY (ASET)

Certified Engineering Technologist

TECHNICAL SKILLS / TRAINING

DMS 100/200 maintenance; DMS 100 translation; DMS 100 software

Switching Certification

DMS 250 Translation, DMS 300 Gateway Translation.

DMS Supernode (PRI) translation, DMS 250 Flexdial Translation.

DMS supernode Family Traffic analysis, CCS7 Protocol Analysis

DMS Supernode XA-Core Maintenance, SPM configuration and Datafill.

Toll & Transmission Certification

Newbridge – 36170 mainstreet, Introduction to Lan

Titan 5500 Fundamentals suite, Ciena M-117 multiwave metro OAM&P

Data communication Testing and troubleshooting

Voice IP training

Succession Packet trunking Ip, Integrated Element Management, Session Server Overview and Provisioning

XA core maintenance, Multiservice Switch 15000/20000 Operations and Maintenancein CVoIP

Networks, Multiservice Data Manager Administration

SDM/CS2000 Core manager OAM, Multiservice Data manager Toolset.

Universal Signaling Point OA&M

Certification

Comptia A+, Comptia Security +

Certified Engineering Technologist

AFFILIATIONS

Alberta Society of Engineering Technologists

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