Project Management Technical Support
Resume:
Akalel Hail
Detroit, MI *****
***********@*****.***
Objective
Seeking a position that provides opportunities to learn, progress, and contribute my abilities and information
technology skill in the computer software information field.
Education
Master of Science Information Assurance, December 2016
University of Detroit Mercy
Related Courses
IT Management, Secure Software Assurance, Object Oriented Analysis and Design
Bachelor, Science in Computer and Information Systems, December 2014
University of Detroit Mercy
Related Courses
Software Testing, Java Programming, C Programming, Webpage Design, Ethical Hacking, Mobile Computing
Security, Software Project Management, Human Factors in IT Security, Information Assurance, Software Assurance,
Project Management, Intro to Digital Forensics, Intro to CAD, Intro to Engineering, Database Design, Intro to
Networking, Programming for the Internet, Web/Internet Technologies, SQL for Database Development, Networks,
Web Productivity Tools, Principle of Programming Logic, Software Requirements and Design,
Skills
troubleshooting, communication, able to help non-tech people, CAD, C++, C, Backtrack, Ubuntu, Linux, Mac, Window 7, computer hardware, Window XP, Window Vista, active directory, software installation, Window XP Pro, help desk support, network administration, technical support, system administration, networking, operating systems, software implementation, Microsoft Excel, Microsoft Word, PowerPoint, information technology, IT hardware support.
Bilingual
Arabic, English
Experience
Inventory Management Tracker, Cinco A Collision INC, August 2011 - December 2013
Kept track of the inventory that are being shipped out and arriving in and from different countries
UDM coffee house Assistant, University of Detroit Mercy, September 2014 – June 2015
Track of the inventory, keep the coffee house clean, supervise events, serve the customer, check total the profit, and
check how many inventory was sold.
IT helpdesk, University of Detroit Mercy, October 2015 – January 2016
Pickup calls, troubleshooting for students, create tickets, and give students and professors step by step
directions on use software, answering their questions.
IT helpdesk, Stefanini Brown Forman, June 2016 – Present
Pickup calls, troubleshooting for customer, create tickets, step by step directions downloading software and program, answering their questions, scanning the computer for malware and viruses, removing malware and viruses. resetting their password, help setup a user phone, fix phone issues, fix mac issues.
Reference
Veronica Salciccioli
19693 Fleetwood, Harper Woods, MI 48225
Gred Laidlaw
********@*******.***
Brian Frick
11600 7 Mile, MI Osborne H.S.
******@*********.***
Sandra J. Simmons
****@*********.***
Quinton Myers Jr
******@*****.***
Contact this candidate