Scott Kapich

Spring, TX

acze3d@r.postjobfree.com - 760-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

National Installation Specialist/Trainer

Revention Point of Sale - Houston, TX - March 2016 to Present Providing exceptional customer service, Training customers and installing new equipment, deinstalling old equipment and prepare for shipment. Working efficiently in a timely manner. Customer Service, Time Management, Ability to work alone, setup secure network. Technical Service Representative

Noritsu America Corp - Buena Park, CA - June 2006 to September 2015 Responsibilities

Maintain systems and products by responding to problems, conducting tests; diagnosing problems; completing repairs. Maintain records by documenting original system, upgrades, and repairs. Prepare and deliver Service Agreement contracts. Training customers and installing new equipment, deinstalling old equipment and prepare for shipment. Working with laser printers, fitness equipment, eye scanners, trace detection scanners. Skills Used

Diagnostics and Testing, Mechanical, Working efficiently in a timely manner. Customer Service, Time Management, Ability to work alone, Electromechanical diagnostic and repair computer hardware, software and networking.

Field Service Technician II

Konica Minolta Business Solutions - Salem, NH - April 2006 to June 2006 Responsibilities

Service Photo Mini Lab equipment for service area of NH. Responsibilities include: Performing preventive and periodic maintenance services along with operational training for customers. Installations and De-installations of lab equipment and building the copiers to prepare for shipping. Electromechanical diagnostic and repair computer hardware, software and networking. Machines serviced include: Konica Minolta copy printers

Skills Used

Diagnostics and Testing, Mechanical, Working efficiently in a timely manner. Customer Service, Time Management, Ability to work alone, Electromechanical diagnostic and repair computer hardware, software and networking.

Onsite Service Technician

Konica Minolta Photo Imaging - Mahwah, NJ - June 2004 to April 2006 Responsibilities

Service Photo Mini Lab equipment for service area including NH, ME, MA and VT. Responsibilities include: Performing preventive and periodic maintenance services along with operational training for customers. Installations and De-installations of lab equipment and computer peripherals. Electromechanical diagnostic and repair computer hardware, software and networking. Machines serviced include: Konica Minolta laser printing equipment - QD21, R1, R2, KP46, QDF-32, 808, 858, 878 and the Noritsu 1801.

Skills Used

Diagnostics and Testing, Mechanical, Working efficiently in a timely manner. Customer Service, Time Management, Ability to work alone, Electromechanical diagnostic and repair computer hardware, software and networking

Lab Manager

Cashman Photo - Las Vegas, NV - February 2004 to June 2004 Responsibilities

Operated two print labs located at the Treasure Island and Mandalay Bay Casino’s. Activities included: Management and full accountability for operations and maintenance of Lab equipment. Managing a staff of 6, setting goals for printers and checking quality of work. Meeting with the VP of Wedding Operations. Printing Wedding photos and printing packages from the wedding orders. Running periodic maintenance on Lab machinery as necessary, and keeping an accurate inventory. Labs were responsible for printing proofs for an average of 70 weddings per night (200+ rolls of film). Lab was operated 24/7. Photo Dept. Manager

Princess Cruiseline - Santa Clarita, CA - June 1996 to December 2003 Responsibilities

Direct all aspects of Photo Lab aboard cruise ship and work 15+ hour days, 7 days a week for 6 consecutive months at a time.

Diverse activities include managing staff of 8, thoroughly training staff on all equipment in addition to photography techniques, customer service, scheduling and payroll. Overseeing photography and print activities, maintaining Gallery and Photo Shop, forecasting revenue and ensuring lab meets goals, maintaining/repairing photo equipment, preparing advertisements for ship's daily newsletter, creating photo opportunities for passengers, customer service, purchasing, inventory management and more. Aside from normal photography duties was a member of the Ships Safety committee, ensuring safe work practices who onboard the ship and assisting with passengers when needed during emergencies. Accomplishments

Increased digital sales more than $5,000 per week and recognized for outperforming other Photo Labs in our fleet of 9 ships. In last 5 months of service, generated over $1 million in revenue - surpassed goals by

$500,000.* Saved at least $50,000 by personally repairing photo equipment. Skills Used

Adobe Photoshop, Computer operations and maintenance of photographic Minilab equipment both dry lab and wet lab, Microsoft and MAC versions of Office sotware, AS400, LotusNotes, Citrix Navision EDUCATION

Certificate in Management Training

Marine Hotel Association of Johnson and Wales University - Santa Clarita, CA 1999 to 1999

AS in Commercial Photography

Art Institute - Seattle, WA

1993 to 1994

SKILLS

Customer Service, Network setup, Microsoft Office, PC and Mac