Customer Service Administrative Assistant

TRECIA RICKS

**.*****@*****.*** 832-***-****

PROFESSIONAL SUMMARY: Experienced Director bringing impressive management skills, strong work ethic and

effective leadership in all aspects of a professional role. Enthusiastic, action oriented team player with strong abilities to communicate effectively with colleagues, employees, clients and business audiences.

CAREER PROGRESSION:

DOUGLAS GUARDIAN SERVICES CORPORATION Oct 2016 - Present

WESTERN U.S. & CANADIAN ADMINISTRATIVE ASSISTANT/ REGIONAL MANAGER TRAINEE

•Offer outstanding customer service to customers and auditors

•Analyze company reports for various abnormalities and company monitoring policies

•Interpersonal communications with auditors in the field

•Force customer inventory into the system

•Create audits for bank and lending institutions

•Solve problems spur of the moments for auditors in the field and customers

•Maintain auditor’s success with adequate scheduling and monitoring

•Work with all regional employees to ensure company success

•Satisfy all customer and auditor needs

FORT BEND WOMEN’S CENTER Dec 2015 – Present

SEXUAL ASSAULT ADVOCATE VOLUNTEER

•Provides direct services to survivors of domestic violence and sexual assault and their children

•Volunteer for non-residential programs; new client intake, assist case managers, administrative assistant, assist

in crisis intervention, support of counselors, aftercare receptionist, non-emergency services

•Volunteer for residential programs; crisis hotline, front desk monitoring including watching cameras and security

of facility, notification to law enforcement, medical assistance notification, client counseling procedures,

referrals, support classes, health and wellness classes and donations

•Personal Assault Volunteer, on call personal accompaniment to emergency facility during forensic exams after sexual assault and during police officer investigation

•Certified by the State of Texas in Sexual Assault

•Specialized training including, trauma and tonic immobility, forensics by Memorial Hermann, Southeast Asian DAYA, LGBT community, criminal prosecution with Assistant District Attorney Fort Bend County

•Achieved status and certified by the Office of the Attorney General

KATY ELITE STAR STUDIOS Jun 2012 – Oct 2015

DIRECTOR OF OPERATIONS

•Designed and approved creative briefs, aligned with product messaging and communication industry standards

•Established internal and external communications plans

•Created and implemented product marketing strategies including advertising campaigns

•Developed a wide range of marketing materials ensuring communication targeted right audience; direct mail, print

advertisements, banners and materials for grass-roots events

•Implemented innovative strategies in social media, demographic marketing, media and broadcast management

•Production launch manager for several key initiatives to include strategic event partnerships

•Built relationships with trade partners and associated venues, managed budgets associated with each event

•Created and managed annual budget of 275,000, maintained a benchmark for final cost analysis per quarter

•Developed sales collateral, sales packages and promotions to drive revenue

•Developed business strategies and objective to establish long range goals and achieve them

•Estimated the quantifiable characteristics of products, events and information to determine time, costs, resources and material needed to perform company events

•Coordinated business meetings, project planning, event scheduling and implementation with staff

•Maintained customer retention by offering excellent customer service and superior instruction

•Investigated and resolved proper determinations with regards to customer grievances

•Studio design and layout, procured merchandise ordering and inventory

•Oversaw renovation of facilities

•Established policies and procedures, implemented departmental policies, goals and objectives, conferring with board members, organizations officials and staff

•Managed daily operations, all staff and external vendors

•Determined staffing requirements, recruiting, interviewing, hiring, training of new employees, oversaw personnel processes, scheduling of multiple classes and teacher scheduling

•Employee training and mentoring, goal setting, set performance standards and monitor employee performance

•Accounts payable and receivable, accounting duties, bookkeeping, arranging business financing

•Company software and customer software management, use computer systems to create essential business forms and contracts, set up functions, enter data, set up customer files and file maintenance

ACCOMPLISHMENTS:

Created an Award Winning Performing Arts Studio 501c3 Application Organization Process

CERTIFICATIONS:

Microsoft Word 2016

Excel 2016 Power Point 2016

Outlook 2016

EDUCATION:

Sexual Assault Advocate QuickBooks (Currently Achieving)

University of Utah

Salt Lake City, Utah

Utah State University

AREAS OF PROFICIENCY:

Logan, Utah

Project Management

Event and Staff Scheduling Staff Training and Development

Excellent Customer Service

Conflict Resolution, Negotiation Skills Time Management

Deadline and Detail Efficient

VOLUNTEER EXPERIENCE:

Exceptional Interpersonal Communication

Fort Bend Women’s Center

Houston Fire Fighters Association Katy Independent School District

Jordan School District

Church Organizations Special Olympics

More information on CAREER PROGRESSION upon request

TRECIA RICKS **.*****@*****.*** 832-***-****

TRECIA RICKS **.*****@*****.*** 832-***-****

CAREER PROGRESSION CONTINUED:

ALL ABOUT BEADS

MANAGER OF OPERATIONS

•Developed and achieved merchandise marketing blue print including advertising and sales promotion expenditures

•Established and implemented marketing and advertising campaigns

•Managed daily operations, created new policies and procedures, established goals and objectives, ensured implementation

•Cultivated, designed and created, new applications, ideas, relationships, systems and products including artistic

contributions to push growth

•Responsible for targeted sales initiatives to ensure growth and return on investments

•Ensured superior customer service by assuring quality care of customers

•Applied relevant knowledge to keep business updated and ethical

NORWEST MORTGAGE

EXECUTIVE ADMINISTRATIVE ASSISTANT

•Worked directly with Regional Vice President to achieve successful regional areas covering Utah and Nevada

•Under direction of Regional Vice President prepared training, coaching and mentoring for branch managers, loan officers and loan processors to ensure a successful and consistent region

•Partnered successfully with seven regional management employees to produce high volume sales

•Managed daily operations of regional office including email management and travel arrangements

•Utilized mortgage computer systems to develop regional business letters and information, input reports and processed information

WESTERN MORTGAGE

LOAN PURCHASE FACILITATOR

•Purchased loans from various Brokers in the Mid-West

•Implemented innovative programs and procedures to increase efficiency, reduce overtime, eliminated backup

•Created successful working relationships with other key mortgage banking employees

•Exceeded company objectives with department manager

•Interacted with company computer software to achieve objectives

WEST ONE BANK

INSTALLMENT LOAN COORDINATOR AND FINANCIAL BUSINESS AGENT

•Developed new procedures in loan documentation processing and accuracy

•Insured compliance to bank and federal regulation standards

•Managed incoming financial payments and monies for installment loan department

•Built knowledge of banking computer software to execute position fully

•Document information recording, entering, transcribing, storing and maintaining in written or electronic form

MERCHANTS NATIONAL BANK

FOREIGN MONEY MANAGER AND NEW ACCOUNT OFFICER

•Efficient foreign currency exchange broker

•Managed all aspects of operating and maintaining foreign currency department

•Established growth with new accounts

•Created excellent customer relationships by implementing knowledge of products and resources

•Encashment of numerous money instruments, cash handling expert

•Mastered foreign country’s banking software systems

•Ensured federal government and international regulations adhered to and followed

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