Customer Service Sales Representative

Lamar Fomby

***** **** ***** ** ******** Hts Oh 44125

Cell: 216-***-****

*****.*****@*****.***

Career Overview

Ability to master new software and hardware functionalities, apply its full range of capabilities. Superior communication, interpersonal and organizational skills.

Qualifications

Network Configuration

LAN/WAN, TCP/IP, HTTP, FTP

NETBEUI, SMTP, TELNET

Splicing and Installing cables

Desktop/Laptop Configuration

Windows 7, 8

Microsoft Office Professional 2007, 2013

Lotus Notes 8.5

Outlook 2013

Skype for Business 2015

Remote Assistance

Education

Horizon Computer Learning May 2008 – March 2009

Pursuing Comp TIA A+ and Network+

Bryant & Stratton College August 1996- June 1997 Architectural & Mechanical Drafting

Experience

PNC Bank – Cleveland, OH October 2009 – Present

Help Desk Administrator

• Follow Standard Operating Procedures (SOP).

• Log all Service Desk calls, emails, and voicemails into the ticketing tool for tracking purposes.

• Identify and escalate situations requiring urgent attention or expert knowledge to appropriate team members.

• Route problems, create, track and document resolutions in regards to all ticket request assignments.

• Stay current with system information, changes and updates by attending Service Desk weekly meetings.

• Provide exceptional customer service to the user community.

• Respond to incoming requests for assistance via calls, emails, or voicemails

• Work on supervisor-assigned projects when requested.

National City Bank – Highland Hills, OH June 2008 – July 2009

Outbound Sales Representative

• Provided direct customer services to existing and potential customers of products best suited to their needs.

• Promoted new products and services to existing and prospective customers through a relationship-based approach

• Responsible for training new hires

US Cable – Cleveland, OH April 2007 – May 2008

Cable Technician

• Installed cabling via Time Warner Cable Television and Road Runner internet services for residential customers

• Installed coax cables, configured digital and high definition receivers, wireless modems.

• Diagnosed and troubleshoot cable problems.

• Performed diagnostic and preventive measures.

• Ensured customer satisfaction by documenting test results and safety reports as appropriate.

JD Satellite – Cleveland, OH January 2006 – April 2007

Satellite Dish Technician

• Installed cabling via Dish Network Television services for residential customers.

• Installed coax cables, configured digital and high definition receivers.

• Diagnosed and troubleshoot cable problems.

• Performed diagnostic and preventive measures.

• Ensured customer satisfaction by documenting test results and safety reports as appropriate.

SBC Communication – Cleveland, OH October 2000 – December 2006

Customer Service/Technical Support Specialist

• Assisted existing customers with telephone, internet and DSL services.

• Configured new and existing features to customer’s accounts.

• Performed accounts payable and receivable responsibilities as needed.

Contact this candidate