Customer Service Information Technology

RAY BYER

** **** ** ****** ***. *c

Brooklyn, New York 11226

Phone No: 718-***-****

*********@*******.***

GOAL: To secure a rewarding position where my professional integrity, ability to embrace new challenges,

And enhance my skills in Office Systems Administrator, CCTV & Customer Service Technician.

09/15 – 01/16 New York City College of Technology, New York, NY 11201

Majors: Electronic Security Systems Installer. Low Voltage Cabling, Wireless

Communication, Access control System, Closed Circuit Tv (CCTV).

09/13 –10/13 Liberty Security Training Institute. New York, NY 10004

Majors: 8 &16 Hours Security Training Course + Fire Safety Course.

6/08 – 6/09 MICRO POWER CAREER INSTITUTE. New York, NY 10001

Systems Engineer Certification information Technology-Computer

Network Systems. Studies, in Industrial A+, excel and word

Majors: A+ (H/S), Net+, MCSA/MCSE Wireless Network Data Base Security.

SKILLS:

INFORMATION TECHNOLOGY & COMPUTER CUSTOMER SERVICE:

Understanding of a computer's ability to manage memory, devices, files, user interfaces, and other resources like Web-EX, & Management App software for Google & Itunes Store.

The residential and/or business customers. Oversees call center that primarily deal with issues related to supported Operating Systems.

Answering phone calls Responding to client inquiries Processing orders. Depositing and applying

Other miscellaneous projects and duties.

Setup, installation, configuration, troubleshooting, & installing McAfee or Norton Antivirus software. Using operating system like Windows XP, 8, 7, Outlook 2010, Microsoft Office MASS360, 2010/2013, PeopleSoft & Apple Mac.

Level І and ІІ smart phone repair for IPhones & plus the uses of & power tools.

Setting up Iphones &Androids for Wi-Fi printers connection.

ACHIEVEMENTS:

Certified – Food Handling Protection Technician.

Certified – licensed Electrocardiography Technician .

Certified – licensed Adult and Pediatric First Aid/ BLS /CPR/AED.

Certified – licensed Both OSHA 10 Construction & General Industry.

Certified – EPA /Universal.

Certified – Security Guard license New York State.

Certified – Low Voltage Cabling Tv CCTV Security Systems Technician.

WORK EXPERIENCE:

06/15 – 04/16 Network ESC – New York, New York 10018.

Position: Field Service Tech Electronic Computer Technician.

Duties: Field Service Tech for Residential and Corporation Companies .

07/15 – 02/16 Cable Vision, Brooklyn, New York.

Position: Security Truck Guard officer..

Duties: To Secure & Maintaining the work truck & help the cable line-man.

09/15 – 01/16 Pixel Academy Brooklyn, New York

Position: Security Guard Counselor/ First Aid/CPR/AED/ Mentor.

Duties: Protect the students from their school walking them to the Academy.

REFERENCES: Available upon request.

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