Technician Customer Service
Resume:
SAMUEL E. MASON JR.
***** *’HARA CIRCLE
OLNEY, MARYLAND 20832
OBJECTIVE: To utilize my extensive knowledge and experience as a professional and proficient Telecommunications Technician, including fiber optics, to provide excellent customer service and contribute to the organization successfully achieving its goals and objectives.
EDUCATION: Bowie State University coursework in Math and Science.
TRAINING:
FCC Frequency Spectrum Chart and Regulations; Analog to Digital Conversion (Simulcast); Attenuation; Components of the Digital Cable System; NEC & OSHA Codes; Line Seizures; Plant Layouts
CERTIFICATIONS:
Comcast Triple-Play Certified: video, data, and voice
Jones NCTI National Contractor’s Certification
Utilities Dig Certification (MD & FL; Security Clearance Assignments)
EXPERIENCE:
Outsource, Eagle Alliance: Laurel, MD September 2014 – present
Cable Technician
Installs, terminates and tests Cat 5 E and fiber optics outlets, uses fluke testing equipment
Builds out IDF
Performs grounding of computer racks and cabinets
Executes demolitions of old Cat 5 E drops
National Fiber & Cooper: Washington, DC October 2013 – August 2014
Cable Technician
Installs, terminates and tests Cat 5 E and fiber optics outlets, uses fluke testing equipment
Conducts pipe bending and conduit installations
Builds out IDF
Performs grounding of computer racks and cabinets
Executes demolitions of old Cat 5 E drops
Tech USA, Aerospace: Chantilly, Virginia March 2013 – August 2013
Telecom Technician
Installed Cat 6, 6A & AV outlets
Tested and terminated Cat 6 & 6A AV outlets
Installed WAP (Wireless Access Points)
Built out IDF
Performed demolitions of old Cat 6 drops
Installed & terminated 24 and 48 port patch panels
Read and understood blue prints
Installed (half-inch) cooper coax
Samuel E. Mason, Jr. Resume
Page 2
Insight Global/Homeland Security: Washington, DC. July 2012 – November 2012
Telecom Technician:
Coordinated with Foreman to supervisor crew (7 minimum), conducting telecommunications systems, network troubleshooting, repair and maintenance
Planned and implemented antenna and splitter locations from blue prints
Installed network backbone consisting of 24, 28, 96, 144 strand fiber
Top Secret & Secret fiber installs; included 200 pair cooper cable; LMR; MW
Installed (half-inch) cooper coax
Quadrant/Patent Trade Office: Alexandria, Virginia October 2011 – February 2012
Network Technician:
Conducted Fiber Splicing
Installed Patch Panels
Researched, analyzed and reviewed CAT 6 specifications/requirements for client
Evaluated, pulled, routed and terminated CAT 6 and fiber from IDF to end users
Tested and verified Cat 6 fiber connections
Insight Global/Hewlett Packard: Herndon, Virginia September 2010 – May 2011
Cable Technician:
Researched, analyzed and reviewed CAT 6 specifications/requirements for client
Evaluated, pulled, routed and terminated CAT 6 from IDF to end users
Installed and secured server racks; installed patch panels; Installed cable support systems
Routed and terminated 50 pair Telcom at 110 block
Cal-Tex: Laurel, Maryland September 2009 – March 2010
Sr. Field Technician:
Managed installation and maintenance of broadband equipment and services to ensure customer needs are met in a satisfactory manner
Oversaw and installed from tap to customer unit via aerial or underground drops
Conducted wiring and securing broadband connections, via co-axle cables, Ethernet connections, wireless devices, cat3 phone connections and digital voice telephone services (VOIP) Voice Over Internet Protocol
Pro Com Communications: Elkton, Maryland June 1, 2009 – September 2009
Sr. Field Technician:
Managed installation and maintenance of broadband equipment and services to ensure customer needs are met in a satisfactory manner
Conducted wiring and securing broadband connections, via coax cables, Ethernet connections, wireless devices, cat3 phone connections and digital voice telephone services (VOIP) Voice Over Internet Protocol
United States Digital Service: Lanham, Maryland September 1, 2007 – February 2009
Sr. Field Technician:
Oversaw and installed from tap to customer unit via aerial or underground drops
Performed repairing or replaces coax cables, splitters, fittings and grounding wires
Evaluated and monitored ingress and egress while acquiring maximum signal strength
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