Administrative Assistant Customer Service

Kelvin Etteh

**** ******** *** #**** *******, TX 77042 832-***-**** ***********@*****.***

Profile

Motivated and personable. Diplomatic and tactful with professionals and non-professionals of all levels. Ability to adapt to any situation to accomplish goals and tasks at hand. Professional Experience

Robert Half – San Diego, CA Oct 2016-Jan 2016

Worked various assignments ranging from event staff, guest registration, front desk receptionist, administrative assistant, and data entry clerk Community Healthcare – San Diego, CA Nov 2016-Jan 2016 Administrative Assistant

Reconciled accounts to ensure payments were properly noted in patients accounts

Assisted with digitalization of records that ranged from 1099s to W-9s that contained sensitive information

Utilized QNXT and Sage software to verify coverage between providers and patients

Updated current information if it was different than what was listed Rite-Aid Pharmacy – San Diego, CA Apr 2016-Dec 2016 Customer Service Representative

Resolved any customer issues with impeccable service

Accurately maintained balance of cash drawer at the beginning and end of each shift

Processed customer transactions efficiently and issued refunds OneLuvEntertainment – San Diego, CA July 2015-Apr 2016 Administrative Assistant

Developed relationships with clients and vendors to maintain a steady flow of income

Effectively communicated with clients to understand their business needs then tailored our services to best benefit them

Assisted in forecasting manpower and material needs to host successful events Granserve – Apapa, Lagos, NGN Mar 2012-June 2015

Owner

Authored bids and proposals to win contracts and generate business

Performed a key role in project planning, budgeting, scheduling, and networking

Supplied clients with crucial inventory and equipment to allow their business to run smoothly and without interruption

Managed a staff of 6 employees ranging from office to field staff Transerve Support Services – Port-Harcourt, Rivers, NGN June 2006-Dec 2012 On-Site Safety Supervisor

Provided adequate training and safety programs for the protection of guests and team members.

Conducted safety surveys and inspections; prepared written reports of findings and recommendations for corrective or preventive measures where indicated; and followed up to ensure measures have been implemented.

Ensured team members received and utilized appropriate personal protective equipment to minimize company’s liability and potential hazards or injuries. Education & Certifications

San Diego Continuing Education – San Diego, CA

GED, March 2016

University of Calabar – Calabar, Cross Rivers

Bachelor’s Degree in Environmental Protection and Resource Management, June 2005

OSHA 30 Certified

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