Customer Service Representative

RESUME

HARPREET KAUR

Email: ***************@*****.*** Cell: 306-***-****

Address: ****-*****, ******, **

CAREER SYNOPSIS

Over 4 years of work experience in retail, hospitality and customer service industry, successfully achieving/meeting customer expectations, company objectives and thriving to achieve more.

OVERALL QUALIFICATIONS

Highly customer focused.

Highly proficient in handling restaurant business operations.

Experienced in handling a team of 30 people.

Experienced in hiring, mentoring, and retaining talent.

Seasoned to handle high pressure situation, and meeting deadlines.

Excellent communication skills throughout the chain of commands.

Experienced in budgeting, forecasting, and managing cost.

Able to manage local level marketing, meeting third party contractors.

Ability to handle facilities maintenance, follow maintenance schedule.

Experienced to coordinate with multiple operational units.

WORK EXPERIENCE

Shoppers Drug Mart

Front Store Supervisor from janury2017 to current

Pizza Hut, Regina from Feb 2013 to Dec

Concorde Group Corp. (1996) Ltd.

Restaurant General Manager from Jan 2015 to Dec

Restaurant Supervisor from Aug 2013 to Dec 2014

Customer Service Representative from Feb 2013 to Jul 2013

Shoppers Drug Mart, Regina

Front store supervisor From July 2014 to Dec

Subway Restaurant from Jun 2013 to Aug 2014

Sandwich Artist – Customer Service

RESPONSIBILITES ACROSS ASSIGNMENTS

Manage day to day operations of a 108 cover restaurant having lunch, dinner, pick-up and door delivery services.

Responsible to maintain standards across the revenue departments set by the corporate office.

Responsible to meet customer expectations, while following company policies and procedures.

Manage and accountable for weekly inventory and stock management, wherein FIFO policy is strictly followed.

Ensure team members adhere to company set standards while serving customers in all sections.

Ensure food safety standards are maintained at all times.

Responsible to achieve daily sales targets, maintain operational costs and business forecasting.

Responsible to hire team members, train, mentor and retain talents across departments.

Responsible for cash management, administrative tasks, and reports management.

ACADEMICS

1 year - International Business Management Dec 2012

Mohawk College, Hamilton. ON

4 years - Bachelor in Information Technology Jul 2011

Lovely Professional University, Jalandhar. India

2 years – Non-medical Science(High School Certificate) Jul 2007

Government Senior Secondary School

CERTIFICATES

Ready to Lead the Restaurant Certificate Feb 2014

Pizza hut – Concorde Group Corp. (1996) Ltd

Food Safe Level 1 Sep 2012

Hamilton. ON

DECLARATION

I, Harpreet Kaur, hereby declare that all the information given above us correct to the best of my knowledge.

(References available on request)

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