Customer Service Sales

Laura L. Pollock

**** ***** ***** *****, ***. K Reynoldsburg, OH 43068 6 14.256.4088

***********@*****.***

PROFESSIONAL SUMMARY

Responsible, mature individual who is hardworking, collaborative, dependable, and productive

SKILLS

● Exceptional organizational and time management skills

● Strong interpersonal skills

● Extremely quick learner

● Honest, trustworthy, and punctual

● Excellent multi-tasker

● Energetic, friendly, and enthusiastic

● Works well alone or as part of a team

WORK EXPERIENCE

VSP ONE- Lockborne, Ohio September 2016- February 2017

●Finishing Department

●Mounted lenses into frames for shipment to optical vendors

●Visually inspected lenses and frame

●Check to verify prescription

●Roll and Polish Department

●Bigs Department

●

LUXOTTICA OPTICAL MANUFACTURING- L ockbourne, Ohio June, 2015- July,2016 Associate Technician

● Selected to be a trainer for facility in Atlanta, Georgia

● Earned several awards for excellence in production

● Experience in the following areas:

Mounting optical lenses in frames

Checking accuracy of prescription

Visually inspected lenses

Working with express orders

Conducting final inspections of lenses and frames, both progressive and single vision

Shipping products to optical vendors

LONGHORN STEAKHOUSE- Pickerington, Ohio June, 2012- May, 2015 CRACKER BARREL OLD COUNTRY STORE- Pickerington, Ohio June, 2002- May, 2012 IACONO’S RESTAURANT- D ublin, Ohio September, 1990- April, 2002

Restaurant Server

● Built long-term customer relationships

● Helped drive sales goals and achieve monthly quotas

● Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

● Developed and maintained positive working relationships with others to reach business goals

● Developed reputation as an efficient service provider with high levels of accuracy

● Provided an elevated customer experience to generate a loyal clientele LAURA POLLOCK - WORK EXPERIENCE CONTINUED

● Displayed enthusiasm and knowledge about the restaurant’s menu and products

● Effectively communicated with and supported sales, marketing, and administrative teams on a daily basis

● Routinely cleaned work areas, glassware, and silverware throughout each shift

● Conducted inventory and restocked items throughout the day TRUBEE AUTO SALES- G alion, Ohio January, 1988- August, 1990

● Managed accounts payable and receivable

● Handled all payroll

● Processed automobile titles and notarized transactions BURNUP AND SIMS CONTRACTING, INC. March, 1986- January, 1988

(subcontractor to UNITED TELEPHONE)

Apprentice Cable Splicer

● Read and interpreted blueprints

● Aerial and pedestal telephone line installation and removal

● Collaborated with other crew members as part of a high-functioning team EDUCATION

COLUMBUS STATE COMMUNITY COLLEGE, Columbus, Ohio

● Healthcare and Computer Science Program Coursework DEVRY UNIVERSITY, C olumbus, Ohio

● Computer Science Coursework

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