Windows Server Customer Service

Javier Hernandez

Houston, TX 281-***-**** *************@*********.***

IT INFRASTRUCTURE ADMINISTRATOR

Talented & Accomplished IT Systems Administrator with expertise in partnering Enterprise Strategies, Operations, & Goals seeking a new and challenging role to utilize my existing skills and experience, and to also further my personal development.

SELECTED ACCOMPLISHMENTS

10+ years of extensive experience delivering high quality systems management & operational support in a global enterprise environment

Increase efficiency by process automation translating to savings and successfully leveraging technology.

Deliver exceptional results through strategic thinking, innovative problem-solving, and quality customer support.

Confident decision-making, and an openness to change and new technology trends.

TECHNICAL COMPETENCIES

Data Center Operations

Backup Administration

Process Improvement

Customer Service

Team Leadership and Mentoring

Change Management

Vendor Relationships

Project Management

PROFESSIONAL EXPERIENCE

MARATHON OIL, Houston, TX

Systems Administrator, BUR Operations (February 2015 – August 2016)

-Manage and support enterprise backup environments consisting of EMC Avamar, NetWorker, and EMC Data Domain.

-My daily task include but are not limited to: Perform a health check of the Systems, Resolve any clients issues, support and restore any data upon customer request.

HALLIBURTON, Houston, TX

Systems Administrator, Global Data Center Operations (2005 – February, 2015)

-Manage and support two (2) petabyte global enterprise backup environments consisting of EMC Avamar, EMC Data Domain, Iron Mountain’s Connected PC backup, and Veeam.

-Manage and support IBM TSM, with VTL and tape libraries for over 5 years and in remote locations.

-Ensure systems are being regularly backed up, sent offsite, and disaster recovery plans are being applied and updated.

-Create and Interpret reports and metrics for operational support as well as reporting to management

-Install and maintain Windows Server OS, hardware, and infrastructure

-Ability to multi-task and resolve technical problems interacting with vendors and customers

-Responsible for documenting processes and training of peers and end users

-Excellent technical support expertise and keen ability to understand customer needs

-Install and Maintain hardware and software as needed

-Perform and document SOX based compliance and audit requirements on a quarterly basis.

-Follow corporate Change Management process when conducting changes due to incidents or improvements

-Mentor and train Junior Systems Administrators.

Comsys, Houston, TX (Contractor for Halliburton)

Systems Administrator, Customer Engineer (2003 - 2005)

-Install and refresh server hardware and software within the Data Center and at remote sites

-Administer and Support 2000+ enterprise Windows Server systems in North America.

-Maintain build and process documentation of the server hardware during their life cycle

-Install and maintain 1500+ server print queues

-Planning and execution of various data center moves

ACADEMICS

BBA, Information Systems

University of Houston Downtown, Houston, TX

CERTIFICATES / SKILLS

MS Windows Server 2008 Administration

EMC Avamar Backup Administration

EMC Data Domain Administration

ITIL v2

TECHNOLOGY EXPERIENCE

Backup – EMC Avamar design, EMC Data Domain design, IBM TSM,

Iron Mountain’s Connected PC backup, Veeam

Data Protection Advisor- Administrator

Servers – HP ProLiant DL & Blade Series, DELL, CISCO UCS

Storage (Familiar) – EMC CX, EMC VNX, EMC vMAX, NetApp FAS Filers

OS – Windows Server 2003/2008

Database (Familiar) – Oracle and MS SQL

Network – Primarily Cisco (Director Class SAN and Data Switches)

Service Management – HP SM, Peregrine

Project Management – HP PPM, MS Project

Tools – HP OpenView, BMC ProactiveNet,

MS Excel, PowerPoint, SharePoint

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