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Customer Service Officer

Location:
Leesburg, VA
Salary:
85,000 +
Posted:
March 19, 2017

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Resume:

Robert Evis White

*** ********* ****** **

Leesburg, Virginia 20176

703-***-**** / 571-***-****

aczdmk@r.postjobfree.com

Qualifications

** + years with U.S. Govt. Intelligence service

NCO - District of Columbia Military Reserve (SSG/E6)

Inactive TS/SCI w Full scope Poly

Employment History

June 2013 - Current Commercial Engineer / American Real Estate Partners (AREP) (40Hrs per week)

- Interpret / analyze environmental conditions gathered through manual or electronic means

- Utilize various skill sets for daily repairs of HVAC pneumatics, plumbing and electrical machinery

- Diagnose / troubleshoot / repair building systems; emergency generator, fire/life safety equipment to ensure operation of equipment is within design capabilities

- Oversee and inspect work performed by contractors on site

- Monitor computerized building system for fire troubles and alarms regarding critical environmental sensors

- Maintain extensive daily, weekly and monthly logs of all preventive maintenance

- Order and inventory operational equipment, material and supplies per SOPs

- Work with minimal supervision, perform other tasks as necessary

Apr 2012 - Jan 2013 Intelligence Analyst / MANTECH (40Hrs per week)

- Member of small team of analysts in a special program to monitor and thwart WMD threats

- Generate personality files for desk officers which allowed them to build leads provided by field stations

- Collaborate with Section Manager to build a matrix to track sensitive operations

- Provide sensitive open source research of targets for desk officers

- Duplicate matrixes to pass to junior managers to keep them abreast of reporting time lines

- Create, utilize and maintain statistical databases within the operations unit

- Analyze intelligence for relevance; compile for dissemination to appropriate officer for tasking

- Exercise a highly professional, courteous, and cooperative approach to all assigned tasks

Jan 2012 – Apr 2012 Watch Officer / SRA International (40Hrs per week)

- Monitor national and world events and providing situational awareness to Senior Watch Officers

- Interact with liaison, answer phones and direct to appropriate sections within the Operations Center

- Update policies and procedures that affect the daily running of the Operations Center and its clients

- Proof read and translate documents into excel spreadsheets as guided by senior watch officers

- Compile information and create multiple daily briefing books for the Senior Watch Officers within the Ops center

Sept 2011 – Jan 2012 Watch Officer / SAIC (40Hrs per week)

- Monitor internet as part of cyber operations team to discover any obvious national security threats

- Read and process emails for credible threats that would be pass to appropriate agency for action

- Participate in video teleconferencing with officers across the country regarding threats found

April 2011 – Sept 2011 Body Guard / Security Assurance Management (40Hrs per week)

- Charged with physical armed protection of high profile foreign diplomat, family and visitors

- Verify visitor identification, control foot and vehicle access to compound and residence

- Secured residence through static posts, roving patrols and CCTV system

- Trained through Elite Protective Services for the Virginia Department of Criminal Justice

- Proficient with and certified to use shotgun, semi-automatic pistol and M4 carbine

- Detect / prevent damage, and/or trespassing, perform vehicle searches as needed

Dec 2005 – Apr 2011 Senior Intelligence Officer / 24-7 Solutions (SENTEL) (40Hrs per week)

- Member of sensitive program to identify and thwart WMD threats to the United States and its allies

- Liaison to Section Managers to create weekly matrix reports for Senior Managers

- Develop and implement document tracking repository as mission guidelines and requirements dictated

- Support Operations Officers to better develop a clearer picture of their numerous targets

- Maintain the vital statistics tracking databases within our operations unit

- Analyze intelligence data; categorize and disseminate findings in several daily summaries

- Exercise a highly professional, courteous, and cooperative approach to all assigned tasks

- Coordinate and disseminate intelligence reporting between teams in the Operations Center

Sep 2004 – Dec 2005 Watch Officer / SAIC (40Hrs per week)

- Watch Officer with National Counter Terrorism Operation Center at the National Counter Terrorism Center(NCTC)

- Monitoring classified and open source media for both foreign and domestic threats to the United States and its allies

- Compose situation reports and early warning alerts to senior officials at the NCTC regarding threat reporting

- Facilitate the flow of critical information in a timely manner to Senior Watch Officers for review and tasking

- Review classified Intelligence community databases for possible terrorist actions against the United States

- Disseminate time critical information to Senior Officials for review and action

Sep 2003 - Sep 2004 IT System Analyst / BAE (British Aerospace Engineering) (40Hrs per week)

- Provide tier one IT support to customers both domestic and overseas

- Process customer requests for IT support for both hardware and software

- Handle a variety of requests which are submitted via telephone and e-mail

- Guide customers remotely through difficult software installations and resolve issues

- Generate weekly reports and maintain matrix to follow flow of information between multiple IT shops

- Monitor all calls for trends in service to better serve my customers

Feb 1989 - Sep 2003 Central Intelligence Agency (40Hrs per week)

- Certified as Diplomatic Pouch Officer with the DO Diplomatic Pouch Service

- Agency trained and certified Data Management Branch analyst

- Name Trace certified

- Lead Logistics file room officer; implemented, operated and maintained electronic file tracking system

- Maintained contract and personnel records for integrity and security

- Program Support Officer within the CTC/Special Operations unit

- Federal Police Officer with Security Protective Service 1996-1999

- Agency certified; Glock-17, Browning Hi-Power (9mm), Remington 870 shotgun

- Trained and certified; forklift / shipping & receiving / truck driving operations; 1989-1996

- Government issued Commercial Driver’s License (CDL – Class B)

- Responsible for inventory control / customer service for all external agency supply rooms in DC metro area

- Basic HAZMAT trained for handling / shipping hazardous materials

- Certified Medical First Responder as part of Security Protective Service (Police Officer)

- Travel OCONUS / CONUS as required

Education

1984-1988 Diploma, Herndon High School

1996 Graduate, Federal Law Enforcement Training Center, Police Basic Training Course

Certifications

Military Emergency Management Specialist (MEMS)

First Aid / CPR / AED



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