Customer Service Manager

Levelland Independent School District Levelland, Texas 2015 to Present

IT Specialist

Deliver technological support to teachers, staff and students

Control and organize technology inventory for the district using Access databases

Troubleshoot software and hardware for end users and network.

Use help desk ticket system (Eduphoria) to service LISD employee technology needs

Continue learning using training videos (CBT Nuggets) and seminars including Cisco, VMware, Network infrastructure knowledge and basic VDI familiarity

TriCARE Medical Equipment Levelland, Texas 2009 to 2013, 2015

Warehouse and IT Manager, promoted from Assistant Manager

•Managed IT solutions

•Managed inventory, including inventory systems transfer (MedAct to Brightree)

•Provided in-store customer service, delivered equipment and managed online sales

•Created and maintained company website

•Contacted and visited current and potential clients to improve referral relations

•Resolved insurance claim denials to recover lost profits

•Disinfected rental medical equipment

•Lead all online sales

Germblast Infection Controls Lubbock, Texas 2013 to 2015

Supervisor

•Lead teams of employees in a thorough disinfection process in schools and hospitals

•Provided customer service at jobsites and for potential customer inquiries/jobs

•Managed warehouse inventory and vehicles/equipment maintenance

•Worked on-call for Germblast’s University Medical Center program

•Educated clients and potential clients regarding the Germblast process

•Managed resources from interview through termination as required

Citizens Bank and City Bank Levelland and Lubbock, Texas 2005 to 2009

Bank Teller

•Performed daily teller operations and customer service

•Completed deposits, withdrawals and cashed checks for customers

•Balanced and supervised the vault and teller drawers daily

•Serviced the ATM weekly

•Ran the motor bank’s commercial lane

•Performed fraud detection

TEXAS TECH UNIVERSITY at Lubbock, RAWLS College of Business

Majored in Marketing Business Administration, 2006-2007

SOUTH PLAINS COLLEGE

Associate’s Degree, Business, 2006

Volunteer Work 2002 to present

Taught teamwork and sports to lower income children at a California sports camp

Traveled to Africa to help build a village church for locals and orphans

Helped build a home for a family in Mission, Texas

Lead a college bible study in Lubbock (Evidence Ministries)

Current member of a disc golf club that improves the city park

Coached nephew’s little league baseball team

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