Service Customer
Resume:
Michael Goins
Lakemoor, IL 60051
Phone: 815-***-****
*********@*****.***
OBJECTIVE:
I am a sincere, loyal and dedicated individual who has a great deal of ambition. I have extensive experience in field service, installation along with the customer service and sales in the same industry. I love to learn and am always up for a challenge. I work well with others while working efficiently on my own. I am seeking a position where I can develop and excel while giving my all to an employer.
Qualifications :
Qualifications include a background mainly in service commercial and residential, on sight sales, customer service, as well as general office duties. I am confined space trained, Allen Bradley, Mitsubishi, Primus and Steris controller certified, Hilti certified, VOIP and HSIA trained as well as AMP fiber optic certified. I am BTU low/high pressure steam certified. I am also lock out tag out certified. I am skilled in MS Office, including Word, Excel, Outlook and Access. I possess a strong attention to detail and a desire to learn. I am a quick learner and a self-motivator as well as a motivator for others around me.
Experience
Field Service Engineer
Dec. 2013-Present
Eagle Technical Services
Eagle, Wisconsin
Install and service autoclaves and instrument washers for hospitals, laboratories, and colleges.
Install and service high pressure steam generators.
Install and rebuild solenoid, pneumatic, and electromagnetic valves.
Schedule customers to service equipment in a timely and non disruptive manor to the customer’s operations.
Make service reports to detail work completed on sight and future service that might be needed.
Lead in service training for management and staff that will be working with the equipment on a daily basis.
Troubleshoot equipment over the phone when customers need technical support.
Travel the Midwest for customer install and service customer’s equipment.
Locator
May 2012 – Aug 2013
Usic Inc
Lake Co, IL
Locate underground facilities for Comed, AT&T, Comcast, and Nicor gas.
Maintain inventories and service of company vehicle.
Work with contractors to meet time schedules for large scale road constriction.
Work with residential customers for smaller outside home projects.
Work in confined spaces to locate duct runs.
Access high volt Comed underground facilities.
Investigate damage claims.
Make spreadsheets including photos and description of all completed work.
Premies Technician
DEC 2008 - April 2012
AT&T
Lake Villa, IL
Helped launch the Uverse service to northern IL.
Work in residential homes and commercial business to install television, internet, and phone service.
Consult with customer to understand his/her needs for service throughout the home.
Add cat 5 and coax in homes as customer needed for service and upgrades to home.
Wall fish walls to access existing home wire infrastructure.
Sale customer upgrades at time of install so there needs of the product were satisfied.
Helped customer with billing issues
Team leader for other field service techs questions and issues in there installs and service calls.
Maintain inventories and service of company vehicle
Climb utility poles to access main facility wires.
Access cross box to test send service to customer home.
Tow Truck Driver
March 2008 - Dec 2008
A Tire
Round Lake, IL
Controlling operations of equipment or systems.
Watching gauges, dials, or other indicators to make sure machine is working properly.
Determining causes of operating errors and deciding how to correct it.
Manage time and time of others to get job done in an efficient manner.
Calculate payment
Work with law enforcement on traffic accident to get road open as quickly as possible.
Drive truck up to 26,000 lbs.
Field Service Technician
Jan 2007 - Feb 2008
Prime Communications
Omaha, NE
Install hospital telemetry monitor systems.
Travel the lower 48 states to install systems in health care industry.
Work in a clean non-disruptive manor.
Connect all telemetry equipment to the war room.
Test all wires, spliters, fitting with a Fluke certification system.
Work in a fast paced field so disruption to customer is minimal.
Set up patient rooms with monitors and screens for staff use.
Made spreadsheets for all locations of equipment and transfer all info to final blueprint.
Field Service Technician
May 2004 - Dec 2006
FXI
Houston, TX
Install Wi-Fi and hard wire systems in the lower 48 states
Install hotel internet systems for customer access.
Install Wi-Fi and credit card payment systems for McDonald’s restaurants
Install wireless inventory management systems and self check out systems for Home Depot retail stores.
Remove outdated server equipment and replace with up to date business servers.
Inventory and ship all equipment to Houston office.
Maintain and service business phone and internet service lines for our customers in the lower 48 states.
Work with 66 and 110 blocks to get service to correct location of business or suite in high rise towers
Install and service fiber optic lines for outside advertisement signs for CVS and Walgreen’s.
Install and set up Wi-Fi service for vacation campgrounds business throughout the Midwest.
Test all equipment and instruct customers on all equipment installed on sight.
Field Technician
Feb 2002 – March 2004
Berg Electric
San Diego, CA
Install fire alarm systems for new construction hotels and casinos.
Install phone systems for new construction hotels and casinos.
Install CCTV systems for new construction hotels and casinos.
Install cat 6 lines to all gaming stations for casino use.
Test and certify all phone, data, coax, and fiber optic lines from server room to end point of wire.
Install and upgrade underground communication lines on military bases in southern California.
Install new fiber optic network for UCSD Torrey Pines campus.
Work with multiple prints plans for inside and outside plant construction.
Work on a fast passed schedule to meet deadlines so business will be open on time or early.
Education:
High School
Aug 1992 - May 1996
Antioch Community High School
Antioch, IL
REFERENCES:
Available upon request.
Contact this candidate