Customer Service Manager

NADIRA LATCHMANSINGH

* ************* ****

Brampton Ontario

Tele: 647-***-****

E-Mail: *******************@*****.***

********@*******.***

OBJECTIVE

My goal is to become associated with a company where I can utilize my skills and gain additional experience while enhancing the company’s productivity and reputation. SKILLS

Demonstrated ability to multitask in a fast paced environment

Great attention to detail

Proven ability as an individual worker as well as a team player

Excellent interpersonal skills, office etiquette and phone manners

Proficient in Windows 7, XP and Microsoft Word 2007, PowerPoint 2007 EXPERIENCE

Quality Assurance Technician March 2014–Present

Air Georgian

Transcriptions of data into the Aircraft Tec Logs, update Engine Books, APU Books, HTC and OCCM Books

Daily Audit and verification of Journey Logs and work completed documents

Transcribed data from Journey Logs and work completed documents into the maintenance tracking computer systems

Daily Audit and reconciliation of scheduled and unscheduled maintenance items

Audit and Verification of maintenance task projections in the computer maintenance tracking systems currently in use.

Filing and maintenance of Technical Documents

Monthly Utilization Report for all Aircrafts

Appraisals for Aircrafts

Maintain Vendors Self Audit

Tax Clerk/Receptionist 2011 to 2013

Nan’s Tax Services

Entered data into online and offline system

Customer Service

Provided general administrative support

Assisted with basic Tax preparation

Provided word processing, document proofing and other document preparation support

Coordinated on-site tax records filing and storage

Processed and mailed tax filings

Accounts receivable and payable

Administrative Assistant 2005 to 2010

Guyana Gold Board

Typing: 75wpm

Answered, screened and forwarded telephone calls

Performed clerical duties such as filing, sorted and distributed mails, greeted clients and customers, fax, scanning, sending emails, photocopying, maintained staff personal records

Provided administrative support to the General Manager and to the Board of Directors

Managed the General Manager’s appointment schedule and maintained all meeting files

Arranged meetings agendas and minute-takings

Liaised with the General Manager’s contacts including the offices of the local members of the Board of Directors and other agencies

Made travel arrangements and provided support for typical office tasks

Maintained Boardroom Schedules

EDUCATION

Aircraft Records Management 2017

Canadian Council for Aviation & Aerospace Training Workshop 2016 Diploma in Medical Office Assistant 2013-2014

Microsoft Excel and PowerPoint 2010 2013

Computer Courses – MS Office 2010 2010

Administrative Professional Secretaries 2008

Advanced Accounts & Auditing 2004

REFERENCES AVAILABLE UPON REQUEST

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