Customer Service Sales
Resume:
TheresaTomasino
***** ******** ****, ************, ** 46235
* ***************@*****.***
Objective: To work with those who are underserved; to service the needs of others and make a difference; working at excelled level of customer service.
Head Cashier/service writer (2006-2008; 2017 – present)
Walmart/Steve & Berry's
Received cash from customers and employees in payment for goods and services; recorded amounts; handled security and training new employees
Itemized lists; knowledge of adding machine and cash register
Cashed checks, issue receipts, prepared reports of transactions
Balance cash register tape, verified against cash on hand; cash refunds
Assist handicap customers in the store;
Sales (2012-2013)
Primerica
Financial services, investments and drive with loyalty to company business
Entry level experience trained new associates on the business and hired new employees. Leading with work ethics and prioritizing time allocation.
Office – Assistant/Manager (2006-2007; 2009-2013)
Family Dollar/Schuepfer, Inc.
Managed high security retail store, supervised employees and their duties
Planned and prepared work schedules, assignment of employee tasks
Coordinated sales promotions to increase up to $50,000 in sales
Merchandise displays, advertising copy
Ordered merchandise, prepared requisitions to replenish stock
Ensure employee compliance regarding security, sales and recordkeeping procedures
Answered customer complaints/inquiries
Locked and secured store at closing
Interviewed, hired and trained employees
Knowledge of office machines/transcription
Kept log of receivables and deliverables
Fraud Investigator/Dispute Consultant (1995-2006)
JP Morgan Chase
Investigated cases of credit card fraud, reported lost and stolen cash, cards
Educated customers respecting loss prevention
Compiled detailed reports on relevant cases and volunteered training children about responsibility of checking accounts.
Education (Elgin community College 1989-1994)
Certified Dental Assistant/Graphic Arts and Photography
REFERNCE PROVIDED UPON REQUEST
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