Dimple Parikh

Mobile: +1-732-***-****

Email: aczdi8@r.postjobfree.com

Summary:

A Senior Developer / Analyst / Tester / Production Support with experience in the Information Technology Industry.

Experienced in all phases of Software Development Life Cycle (SDLC), Analysis, System Analysis, Design, Development, testing.

Working experience for Verizon wireless in Telecom domain, AIG in Insurance domain, Nationwide client in Finance &Insurance domain, Nortel client in Telecom domain.

Experience in developing Technical Design Documents, High Level Coding, Test plan, Test cases.

Expertise in Problem solving and Resolving User requests, Good Analytical skills.

Extensive experience in Application deployment and 24*7 production support.

Entry level experience in developing .net application.

Took training in Hadoop.

Computer Skills:

Operating Systems: Windows 9x/2k, IBM z/OS, OS/390

Languages: C, C++, SQL,HTML, XML, Pascal, dot net in C#, COBOL, JCL, CICS, REXX, Eztrieve, Assembler

Databases: DB2, SQL Server, VSAM

DB2 Utilities: QMF, SPUFI, Platinum, TMON, TOAD

Tools: TSO/ISPF, IBM File Manager Base, File Manager DB2.CA-7 Scheduler, MS Visio, FILEAID, RACF, SDSF, JMR, IBM-Utilities

Testing Tools: IBM Fault Analyzer, Debugger, EXPEDITOR, ALM

Version Control: ENDEVOR, CHANGMAN, PANVALET, SVN

Certification:

ISTQB Certified Tester Foundation Level (CTFL) (2013)

INS 021-Property and Liability Insurance Principles (2009)

Finance and Insurance 101(2002)

Visa Status: Permanent Resident (Green Card)

Education:

Master in Software Engineering, Dec’02, University of BITS, Pilani, India

Bachelors in Computer Engineering, Jul ’00, Ranked as First Class, Mumbai University, India

Diploma in Computer Technology, Jun’97, Ranked as First Class, Mumbai University, India

Master’s Project/ “Signature Recognition System using Neural Networks”:

This project recognizes the signature of the person with the authorized person and provides the percentage match. Neural Networks shall be trained with samples of signature for the authorized person. The backend of the project was generic. In the front end any data can be used to train the neural networks like thumb impression, eye, face etc.

Work Experience:

Verizon Wireless

Automation Tool Developer

Client: Verizon Wireless

System: Vision Data Retrieval Tool (VDRT)

Description: VISION data retrieval tool enables number of teams to retrieve and reserve data in VISION application for testing and training purpose. This tool also helps the user to generate the usages.

Responsibilities: To enhance the tool to get different types of data with easy means.

Achievements:

Implemented the new requirements to VDRT tool using asp page and SQL server.

Worked on Dashboard service (thru SOAP UI) to retrieve the Defect and test data for every system and UAT release. This application is integrated with the HP quality centre.

Created Web application tool to create usages for Voice, SMS and MMS using strong Object oriented concepts in C#

Worked on ADR (account data reservation) templates for dynamic retrieval and reserve customer/account/MTN for testing purpose.

Conducted user trainings and created user manuals and quick reference guides.

Verizon Wireless

Technical System Analyst

Client: Verizon Wireless

System: Virtual Information System Integrated Online Network (VISION)

Description: Vision is the main billing system used to house customer information and make changes to a customer’s service profile.

Responsibilities: Technical Analyst, providing technical support for end to end Billing of Application cycles for application called VISION. This includes but not limited, flexible and an effective multitasked, communicator and team player with demonstrated analytical, problem-solving and decision-making skills. Setting up new test environments, created GDG bases, files, setting up data in DB2 Tables, activating and de-activating CFI steps, updating control cards, updating run library members.

Achievements:

Proactively and continuously measured end-to-end system performance and addressed issues related to performance, stability and extensibility of the system

Partnered with testing staff to develop testing strategies and resolve defects and customer reported issues.

Participated in developing test plans, including regressions tests for newly developed application and features

Work extensively with CA-7 and CA-11 scheduling jobs, defining jobs through CA-7.

Automated the process to compare CA7 schedules between environments and different cycles.

Executed and monitored MQ reader jobs, batch (CACS, JEMS, archive process) via CA-7 requested from developers and test team.

Monitor daily batch processing support, such as library maintenance; report tracking on Defects, batch schedulers and resolution of failed Jobs in SDSF

Maintain a thorough and comprehensive knowledge of the system tools and processes required to perform critical UAT Batch support initiatives.

Actively participate in new program and/or product upgrades (ENDEVOR) through comprehensive testing processes and procedures. Work closely with applications and/or technical support teams to ensure objectives are met in timely and concise manner to resolve application problems.

Assisted system team on how to create test data during the billing process for every release.

Generated to simulate the Data, Voice and messaging usage for with-in allowance, over the allowance using data aging tool and rated the same for billing.

Execute database refresh for Load, Unload and database rollbacks via DB2 Utilities.

Update DB2 Tables using File-Aid DB2 DBA Mgmt Utilities

Compile and Pack bind programs using DB2 Utilities.

Used DB2 tables and also TOAD for DB2 extensively to validate the test results by writing simple, complex queries.

Used TMON DB2 and TMON MQ tool to solve the long running Jobs in billing process.

Used Quality Center/ALM for storing test cases, test execution and defect tracking

Identified critical defects and reported to dev team for effective and prompt resolution and re-tested the defects after the fix

Presented the execution results, defects and system testing status to the project team on regular basis.

Automated the Rating process to rate the Production files in the test environment to create usages for billing.

For billing process to continue, solved abended jobs by doing quick fix to COBOL-DB2, COBOL-CICS code.

Mindtree Consulting

(Sr. Developer)

Client: AIG

System: Corporate Reporting System

Description: CRS (Corporate Reporting System) is a repository for Premium, Commission and Loss transactions processed by various issue and loss systems. Feeds are passed to CRS from premium, loss & other systems. CRS maintains the policy, premium & loss information in DB2 tables.

Responsibilities: Worked as Senior Developer for number of enhancements for CRS system. Did requirement analysis, wrote technical design documents, developed estimates for task, documented code changes throughout the enhancement and followed procedures according to team standards. Also worked for user requested reports, provided 24/7 support for the batch cycle and maintenance of the system.

Achievements:

Did complete analysis of the number of programs, JCL, reports impacted.

Used SQL server to get clear understanding of the impacted elements.

Extensive experience in writing High Level document manual Test Plans and Identifying or creating test data for test execution.

Coded new and existing batch COBOL, Cobol-DB2 programs, new JCL and Report programs in Eztrieve and Focus.

Coded QMF procedures and queries for reporting purpose.

Created tools in REXX to automate routine activities for dataset operation, comparing flows and data.

Created separate Development and test environments to ensure that same would be reflecting in Production region.

Extensive experience in Preparing Unit test cases, Test plans for different scenarios and test data

Extensive usage of Testing tools like EXPEDITOR, IBM fault analyzer.

Did Extensive Testing of newly coded program with different format of input files, databases and types of data.

Creating scripts for Autosys test Jobs.

Errors found during debugging were documented following quality standards.

Extensive use of SQL queries to retrieve data from database in different forms

Responsible in creating user request reports in Eztrieve and Focus.

Responsible for packaging the code to move to higher environments of ENDEVOR.

Responsible for scheduling special Batch runs by raising the production Tickets.

Understood the dependency of the jobs and ensure that the same has been implemented by the Batch services team. The schedule used is CA-7.

Responsible to Monitor, solve and test Production ABEND’s for batch Jobs, which run daily, weekly, Monthly, Quarterly and Annually.

Provided 24/7 support for CRS Application and ensured that the SLA’s defined were always met.

Responsible to test the User request reports and tally the same against the production database.

Corrected Production data which caused an ABEND in the batch cycle with the help of mapping tools.

Provided overwrites to the Production JCL.

Provided on call support for the batch cycle run.

Balancing of data at various summary levels earnings.

Encrypting and decrypting various forms of data on remote and FTP sites.

Design and created new environment for schedule P Process which minimized the run time and CPU cost.

Meeting deadlines without compromising quality norms and adhering to SLA.

Experience working with different teams at onsite and offshore.

Wipro Technologies

Sr. Systems Engineer,

Client: Nationwide Insurance

System: Comprehensive Annuity System (COMPAS)

Description: Comprehensive Annuity System (COMPAS) is typically a record keeping system for Retirement solutions offered by Nationwide Retirement Solutions (NRS) to various corporate and government clients across the United States of America. This system is meant to provide the clients of NRS with the capability of providing Retirement investment options to their employees. Currently NRS offers retirement solutions to many companies (typically referred as Entities) spanning across over 40 states. This system is built to provide various investment options, which includes Fixed and Variable funds, as well as Life Insurances.

Responsibilities: Worked as Developer and Tester on enhancement and maintenance on many products of Nationwide Insurance.

Achievements:

Closely worked with Software design & development team in US and India to understand functional & internal design of the products.

Did Risk and impact analysis of new features & bug fixes, review and manage code merges

Updated and tested Cobol-IMS programs through screens and validated all the fields on the screen.

Updated and tested the COBOL-CICS program through invoking transaction and thus was able to increase my knowledge on CICS commands

Prepared Unit Test Plans for variety of projects starting from enhancements, migration, bug fixes to new development projects.

Tested all the programs which went under change in the Annuity system to free the demographic data from all the other files with the help of EXPEDITOR

Tested the Billing system to include the Cancellation fee for cheques that were rejected by Bank.

Used QTP to create script for doing stress and negative testing of the annuity system for new fields which were added to give the retirement option to the employees.

Was involved in the migration of the entire Nationwide Insurance application from one Mainframe version control tool to another, i.e. from PANVALET to CHANGEMAN.

Wipro Technologies

Systems Engineer,

Client: Nortel

System: Primary Rate Interface (PRI)

Description: Primary Rate Interface (PRI) is the Access protocol used between end office switches and PBX or PSTN to end office switches.

Responsibilities: The scope of this project was to provide 24x7 customer support to customers of DMS-100 switches of Nortel. The customer support is extended for European and Asian markets. The protocols supported are ETSI PRI, French PRI, Australian PRI, and Japanese PRI. Support also was provided for all Supplementary services and features on these protocols. Other than 24x7 Support in terms of cell phone support, patch support was provided. The sustenance activity was to provide design support on the International PRI component to all Nortel Labs across the world. This was provided on a per design release basis.

Achievements:

Member of International PRI GPS and Sustenance team for supporting DMS-100 MMP Release 13, 14, 15 and 16.

Solved High Priority Customer Service Requests which required to give a fix(solution) and also a patch in an older release

24x7 GPS Highlight : (i)Feature done in Release 16 for support of Redirecting Information for ETSI PRI.(ii) Fixed a Customer Service request for the Japanese market for ANSI ISUP to Japanese PRI Cause mapping issue.

Solved Sustenance bugs which required solutions in the current release.

Provided design support on several direct customer queries.

Tested the number of Customer service request for the Nortel client using STEP (Single test execution platform) tool.

Worked on 24/7 Production Support for a Telecom project .

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