Customer Service Representative

Toni Hingle

713-***-**** ********@*****.***

Professional Profile:

Executive Administrative Professional and Bookkeeper with over 15 years of experience providing thorough and skillful office support for small businesses, entrepreneurs and national corporations.

Adept at troubleshooting, planning, accomplishing multiple tasks simultaneously and working efficiently.

Have worked with several business owners to help reconstruct financials and implement new systems after they became victims of embezzlement.

Proficient at Quickbooks, SalesForce, Excel, Word. Working knowledge of PowerPoint. Work Experience:

Freelance Bookeeper 2012 – Present

Carlton Cook Company

Worked closely with owner of custom cabinet maker to assist in managing daily office operations including:

Account reconciliation

Managed payroll, and tax document routing

Acted as liaison with insurance company to handle Workers Compensation matters.

Was able to secure a $6000 refund for overcharges Brent Goodland Construction

Worked with remodeling company owner to assist in managing daily office operations including:

Balance Quicken

Reconcile bank accounts and

credit card statements

Create job analysis reports

Pay vendors and invoice clients

Work with CPA on all tax

matters

Consumer Mortgage Company

Worked with the office manager in collecting, entering and reporting financial data.

Designed custom insurance reports to track inventory

Was able to secure a $40,000 refund on insurance overcharges Other Companies & Industries Served

Bookkeeping and tax duties for a landscape architect

Archivist for commercial property owner

Reconciliation, taxes and invoicing for a commercial construction subcontractor Houston Business Journal 1999-2012

Originally hired as a receptionist for this weekly business newspaper, I received numerous promotions and additional responsibilities throughout my career. Beginning at entry level, I progressed through the following positions:

Receptionist and Customer Service Representative (2000)

Administrative Assistant (2001)

Advertising Administrator (2003)

Advertising Administrator and Collections Manager (2010) Received Employee of the Quarter 3 times, and was awarded an Eagle Award - the highest national recognition possible, from the corporate office of American City Business Journals. Education: Houston Community College References: Available upon request

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