Customer Service Computer

NICHOLAS JACOBS

Phone: 417-***-**** Email: **********@*****.***

Address: **** *. ******** **. ***********, MO

Objective

Goal-oriented IT Specialist dedicated to high levels of customer satisfaction and meeting aggressive business goals. Critical thinker and ambitious with specialized knowledge in repair and maintenance and customer service.

Skills

Computers and Electronics

Complex Problem Solving

Troubleshooting

HTML5

CSS3

Customer and Personal Service

Time Management

Technology Design

Web Page Design

Work Experience

SALES ASSOCIATE- THE VAPE ESCAPE – SPRINGFIELD, Missouri- JUN 16- OCT 16

Maintain knowledge of current products such as box mods, e-juice, or accessories, FDA requirements, and customer needs.

Provide exceptional customer service.

Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.

Monitor customer preferences to determine focus of sale efforts.

Resolve customer complaints regarding sales and service.

COMPUTER ARCHITECT - TRADERSWORLD- Springfield, Missouri - NOV 11 - JUN 16

Monitor the system for equipment failure or errors in performance .

Answer telephone calls to assist computer users encountering problems.

Provide advice on design concepts and design changes .

Identify system data, hardware, or software components required to meet user needs.

Perform ongoing hardware and software maintenance operations, including installing or upgrading hardware or software.

Direct the installation of operating systems and application software.

COMPUTER TECHNICIAN – DRURY UNIVERSITY - Springfield, Missouri - AUG 12 – May 14

Enter commands, using computer terminal, and activate controls on the computer and peripheral equipment to integrate and operate equipment.

Respond to program error messages by finding and correcting problems or terminating the program.

Record information such as computer operating time, problems that occurred, and actions taken.

Read job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings.

Oversee the daily performance of computer systems.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Create computer OS images for departments with specific software needs.

Education

BACHELOR OF SCIENCE COMPUTER INFORMATION SYSTEMS – Saint Louis University – St. Louis, MO -2019

Computer Information Systems on a track with Data Analytics.

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