Customer Service Sales Associate

LATONYA SIMMONS

P.O. Box *****● Macon, GA *****● 478-***-****● ***********@*****.***

SUMMARY OF QUALIFICATIONS

Highly motivated, hardworking, innovative customer service professional with exceptional focus and follow through abilities and a proven track record of efficiency and productivity.

Exceptionally well organized; committed team player with strong work ethics and willingness to work hard to achieve goals and objectives.

Ability to work on multiple assignments under pressure and consistently meet and exceed set goals and schedules.

Excellent written and oral communication skills.

PROFESSIONAL EXPERIENCE

Customer Service Professional 2003 Present

GEICO

P.O. Box 9105

Macon, Georgia 31208

Respond to and resolve calls from clients that have been involved in accidents, vehicle breakdowns or clients who need assistance with their vehicles and mobilizing help for such clients.

Respond to and resolve policy issues by researching and analyzing policyholders’ inquiries.

Document and communicate all claim activity in a timely and effective manner.

Educate policyholders on products and services that are relevant to their needs.

Sales Associate 2007 2008

Rainbow

4634 Presidential Parkway

Macon, Georgia 31206

Provided excellent customer service by assisting customers with their shopping needs, answering inquiries and resolving complaints.

Met and made connection with customers, asked questions and listened to shoppers’ needs and presented options and advice on meeting those needs.

Handled all returns courteously and professionally.

Sales Associate 1999 2003

Old Navy

4653 Presidential Parkway

Macon, Georgia 31206

Provided excellent customer service by assisting customers with their shopping needs, answering inquiries and resolving complaints.

Greeted and engaged customers at all times using store merchandise to connect with customer.

Processed cashier transactions quickly and accurately and reconciled cash register drawer at end of shift.

Processed all tasks quickly and accurately per companies defined policies and procedures.

EDUCATION

Central High School, Macon, GA, High School Diploma, 1991

COMPUTER SKILLS

Microsoft Office Suite and Adobe Acrobat

REFERENCES FURNISHED UPON REQUEST

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