Management Project
Resume:
Wilfredo Rivera
Tel: 864-***-****
Greer, SC 29651
aczd81@r.postjobfree.com
Highly experienced professional with over 20 years of experience in all types of technology field areas, and management with a proven ability to provide team-spirited leadership, seeking a challenging and responsible position as a Network Manager, where experience and expertise can be fully utilized and such position offer opportunities for career advancements.
EDUCATION
Kaplan University, Davenport, IA 2010 – 2012
Master of Business Administration - MBA
University of Puerto Rico, Mayaguez, PR 1986 - 1994
Bachelor Degree - Civil Engineering
SKILLS
Senior Network Engineer responsible for overall network operation, administration & management of GMIA’s network.
Excellent Leadership Role Experience
Work Well Under pressure
Excellent troubleshooting and Problem solving skills.
Business Process Analysis
Budget management Experience
Business Process Creation & Development.
Project Management Experience
Windows Server 2012, Windows 2008, 2008 R2, & Windows Server 2003 Administration and Support.
SQL Server 2007, 2003 and 2000 Administration and Support.
SQL Server Reporting Services
Barracuda Appliance Email management.
Crystal Reports Reporting & Developing Experience
Microsoft Exchange Server 2007 administration and support
Microsoft Outlook Deployment & Training
Microsoft Share Point.
Visual Studio 2005 and 2008
McAfee E-Policy Orchestrator
Cisco Catalyst Switches and Routers management, administration & Support.
Cisco ASA 5520 Firewalls administration and Support.
Norton Ghost
Nexus 7000 Series Core Switch management and support experience
Shoretel Telephone systems maintenance and support experience
UniSphere EMS Clarion CX-120 Management & Support
UniSphere EMC VNX-5400 Maintenance & Support Experience
EMC Storage Area Networks management and support experience that includes Esxi 6.0, ESX5.5, ESX5i, ESXi4, ESX3.5
EMC Fabric Manager troubleshooting and Implementation experience
EMC Horizon management and support experience
EMC View Design, management and support experience
Brocade Fabric Manager switch troubleshooting and management experience
VMWare Recover Point Recovery Appliance
Unitrends Backup Support
Nortel Networks VOIP Telephony Management & Support Experience
VOIP Telephone Deployment Experience that includes AVAYA and Cisco
SonicWall Firewall Implementation and Support
Solarwinds SNMP Monitoring
SMS and System Center Configuration Manager
GFI Languard SMS Deployment support.
McAfee Exchange SMTP Service
Trend Micro IWSS
WS_FTP Server Support
DHCP Implementation and Support
DNS Implementation and Support
Cisco EIGRP, BGP, OSPF Support.
Symantec Anywhere
Computer Associates (CA) ArcServe Backup Support experience
AirIT maintenance and Support experience
Dell Apassure Backup infrastructure manage and support experience
Cisco 2500 Series, 4500 Series and 5500 Series Wireless Controllers configuration and management
TECHNOLOGY EXPERIENCE AND KNOWLEDGE
Technical Certifications
Novell Network CCNA
A+ Certified Technician
Bilingual (Spanish/English speaking)
Computer Programming Languages: Quick Basic, Visual Basic, Fortran.
WORK EXPERIENCE & HISTORY
Greenville/Spartanburg International Airport,
Spartanburg, South Carolina From: May 2016
IT Manager To: Jan 2017
Network Operations Management & Project Management Experience:
IT Manager responsible for the overall network operation of GSP’s infrastructure.
Excellent Leadership Role Experience
Excellent troubleshooting and Problem solving skills.
Work Well Under pressure
Business Process Analysis experience
Develop and create operation processes to help the distribution of work at the department. Implement new initiatives within various departments in GSP.
Responsible in the management of Computer department personnel and responsible for all requests for service and distribution of work load in the department.
Budget management Experience
Business Process Creation & Development.
Project Management Experience
Database Experience:
Experienced in development, deployment and management of Organizational Database. Database experience includes Access, MS SQL.
SQL Server 2012, 2007, 2003 and 2000 Administration and Support.
SQL Server Reporting Services
SQL query, store procedures and programming experience
Cristal Reports programming experience.
Firewall Experience:
Experience in configuration and management of Firewall systems that includes Cisco, Checkpoint.
Sonic Wall Firewall Implementation and Support
Barracuda Appliance Experience
Barracuda load balancers
Barracuda Spam Filters
Backup Support Experience:
Backup configuration and troubleshooting experience, including Dell AppAssure, ArcServe, Seagate BackupExec and others.
Unitrends Backup Support Experience
VMWare Experience
Manage of GMIA’s VMWare environment keeping track of the performance 90+ Virtual servers installed at GSP.
VMWare Recover Point Recovery Appliance
Telephone Support Experience
TDM experience.
Polycom Video Conference support experience.
Provide technical support for telephone system integration. Responsible to do changes to newly installed telephone system. Do number assignments, Change locations of telephone lines. Provide Unified communication.
Shoretel VOIP Telephony Management & Support Experience
VOIP Telephone Deployment Experience that includes AVAYA, Shoretel and Cisco.
SNMP Monitoring Experience:
Solarwinds SNMP Monitoring and troubleshooting experience
Spiceworks Management and troubleshooting Experience
MRTG Management and Monitoring Experience
Cisco Experience
Nexus 7000 Series Core Switch Infrastructure experience
Cisco Catalyst Switches and Routers management, administration & Support.
Cisco ASA 5525, 5545 Firewalls administration and Support.
Cisco EIGRP, BGP, OSPF Support experience.
Desktop Support
Provide desktop support to all GSP Airport Port Authority Departments.
McAfee Enterprise Virus protection
Symantec Antivirus Management for Enterprise Networks
McAfee Antivirus Management for Enterprise Networks.
Epolicy Orchestrator management for Enterprise Networks
Norton Ghost Imaging Experience
Microsoft SMS and System Center Configuration Manager
Microsoft WSUS platform management experience.
General Mitchell Int’l Airport (GMIA), Milwaukee, WI From: Oct. 2001
Network Manager / Telecom Specialist To: May 2016
Network Operations Management & Project Management Experience:
Senior Network Engineer responsible for the overall network operation of GMIA’s infrastructure.
Excellent Leadership Role Experience
Excellent troubleshooting and Problem solving skills.
Work Well Under pressure
Business Process Analysis
Budget management Experience
Business Process Creation & Development.
Project Management Experience
Develop and create operation processes to help the distribution of work at the department. Implement new initiatives within various departments in GMIA.
Responsible in the management of Computer department personnel and responsible for all requests for service and distribution of work load in the department.
Provide constant communications with all airlines IT personnel. Act as a liason and point of contact between the Airlines representatives and Milwaukee County management group.
Excellent Project Management experience that includes and is not limited to the managent of projects involving the interaction between Airlines IT personnel and Airport IT personnel.
Integrate Airlines IT infrastructure needs into the Airport Mufids infrastructure.
SNMP Monitoring Experience:
Solarwinds SNMP Monitoring and troubleshooting experience
Server Support
Provide Server support, installation, configuration, recommendation of new servers. All servers include File Servers, Mail Servers, Application Servers, and other specialize server applications, including MUFIDS, SQL and others.
Windows Server 2012, and below Administration and Support.
Database Experience:
Experienced in development, deployment and management of Organizational Database. Database experience includes Access, MS SQL.
SQL Server 2012, 2007, 2003 and 2000 Administration and Support.
SQL Server Reporting Services
Backup Support Experience:
Experience with all kind of cabling configuration. Backup configuration and troubleshooting experience, including Unitrends, ArcServe, Seagate BackupExec and others.
Unitrends Backup Support Experience
SMS and System Center Configuration Manager
Firewall Experience:
Experience in configuration and management of Firewall systems that includes Cisco, Checkpoint.
SonicWall Firewall Implementation and Support
Email Support
Barracuda Antispam Email Appliance management.
Microsoft Office365 Exchange Experience
Microsoft Exchange Server 2007 administration and support
Microsoft Outlook Deployment & Training
McAfee Exchange SMTP Service
Inventory Systems
Experience with Multiple inventory platforms and IT Asset management systems including TrackIT, Spiceworks, Cloud Orchestration, Quality and others.
Help airlines with Telecommunications and infrastructure needs.
Help airlines to relocate from old gate locations to new ones. Help new airlines to be accommodated within the airport’s newly constructed backbone.
Project Management Experience:
Experienced Engineer with Project Management.
Manage and Assist in the installation of various information systems specific to the airport such as: Video Surveillance Network Platforms, Multi-User Flight Information system, Noise Abatement system, equipment and others as may be appropriate.
Manage Airport infrastructure and recommend appropriate changes and implementation to the recommended changes.
Cisco Experience
Cisco Catalyst Switches and Routers management, administration & Support.
Cisco ASA 5525, 5545 Firewalls administration and Support.
Cisco EIGRP, BGP, OSPF Support experience.
VMWare Experience
Manage of GMIA’s VMWare environment keeping track of the performance 70+ Virtual servers installed at GMIA.
VMWare Recover Point Recovery Appliance
EMC Experience
EMC Storage Area Networks management and support experience that includes ESX6.0, ESX5.5, ESX5i, ESXi4, ESX3.5
EMC Fabric Manager troubleshooting and Implementation experience
Emc Brocade Switch Troubleshooting and Implementation Experience.
UniSphere EMC VNX-5400 Implementation, Maintenance & Support Experience
UniSphere EMC Clarion CX-120 Implementation, Management & Support Experience
Desktop Support
Provide desktop support to all Milwaukee County Departments at GMIA.
McAfee E-Policy Orchestrator
Symantec Antivirus Management for Enterprise Networks
Trend Micro Antivirus Management for Enterprise Networks.
Norton Ghost Imaging Experience
Microsoft SMS and System Center Configuration Manager
Telephone Support Experience
TDM experience.
Polycom Video Conference support experience.
Provide technical support for telephone system integration. Responsible to do changes to newly installed telephone system. Do number assignments, Change locations of telephone lines. Provide Unified communication.
Nortel Networks VOIP Telephony Management & Support Experience
VOIP Telephone Deployment Experience that includes AVAYA and Cisco
Barracuda Appliance Experience
Barracuda load balancers
Barracuda Spam Filters
Infrastructure Design Experience:
Experience working with AS/400 Host (Mainframe) platforms
Experience working with Non-Host infrastructures providing design, implementation and delivery as a vendor using a model point-of-view and providing this concept to multiple agencies on site.
Airport Specific Functions
Assist in the strategy of the airport’s web page. This may include but not be limited to content, delivery, linking of information to the current page; modifications to the page, and communication issues as they may arise.
Integrate Airlines IT infrastructure needs into the Airport MUFIDS infrastructure. Help airlines with Telecommunications and infrastructure needs. Help new airlines to be accommodated within the airport’s newly constructed backbone.
Manage and Provide Technical support to Public address system (Paging System). Perform repairs to the public address systems as needed. Provide hardware and software support to system.
Provide Technical support to Parking revenue control system infrastructure. Ensure network security at all times (24 x 7), and provide Desktop and hardware/software support to new installed applications in that area.
Manage and provide technical Support to Airport Video Surveillance system. Provide maintenance, backup support, and help consultants as requested.
Manage and provide technical support to Airport’s Johnson Control Security Surveillance System. Provide software support to P2000 Johnson Controls Security System.
Milwaukee School of Engineering (MSOE), Milwaukee, WI From: March 1999
Network Manager / Telecommunications Manager To: October 2001
Infrastructure Design Experience:
Experience working with AS/400 Host (Mainframe) platforms and Non-Host infrastructure platforms. This include performing design, configuration and delivery from a vendor model point-of-view.
Project Management:
Experience establishing project management goals with the utilization of multiple Project management applications which includes: Microsoft Project
Telecom Experience:
Technical expert onsite with knowledge on the following: Nortel Platform Option 21, Option 81 Telephone systems.
Experience establishing, operating and managing Remote Peripheral Equipment
Experience managing Meridian Voice Mail systems which include add, move, changes, removal of mailbox users
Responsible in the management of Computer Communications & Service department
personnel and responsible for all request for service and distribution of work load in the department.
Responsible management in the assignment of duties during the normal day of operation.
Responsible of the implementation, management and monitoring of annual budget for the communications department.
Experienced with Project Management software, utilized to keep track of multiple Multi-Million Dollars projects at the facility.
Support, Installation, configuration and troubleshooting for Novell NetWare Servers, and
Microsoft NT servers. Novell NetWare and Microsoft NT Network administration experience including Network connectivity support, security support, and maintenance. Microsoft NT products trained. TCP/IP protocol connectivity experience. Experienced with Project Management. Experience with color code reading and cabling configuration. Backup configuration and troubleshooting experience, including Arc Serve, Seagate Backup Exec, and others. Bay Network Hub configuration, and troubleshooting experience.
REFERENCES
Lee Jochman
EMC Representative MKE Area
Email: aczd81@r.postjobfree.com
Robert Munger
Munger Technical Services
Tel. 414-***-****
Email: aczd81@r.postjobfree.com
Nick Bernstein
Customer Support Engineer
Onlight
Tel. 414-***-****
Daniel Eberhardt
General Mitchell Int’l Airport
Tel. 414-***-****
Email: aczd81@r.postjobfree.com
Rod Mayer
Consultant
aczd81@r.postjobfree.com
Goeffery Inks
Senior Systems Engineer
Tel: 864-***-****
aczd81@r.postjobfree.com
Contact this candidate