Customer Service Sales Associate
Resume:
Hillary Sharp
Owensboro, KY 42301
*******.*****@**.***
Objective
My career goal is to have a positive impact on my community through a Human Services position. I am passionate about helping to improve the quality of life for others. Through my experiences with Family Support and Audubon Area I have grown familiar with many different public assistance programs and greatly appreciate the hard work and sensitivity that goes into each of them.
Employment History
Career Developer
August 2015 – Currently Employed, Audubon Area, Owensboro, KY
Interviews and assesses clients on a personal and individual level, able to handle high-stress and difficult situations and clients with a sense of professionalism, able to quickly diffuse high tension discussions and arguments
Develops Case Plans for each client to document their progress in career development, creates an action plan for individuals who have difficulty meeting requirements and goals, allocates resources for clients including current job openings, financial and personal assistance, interview preparation and resume building
Competent in managing the volunteer hours and placements of up to 20 clients, as well as treating each client as an important and worthy individual, uses LMI and DOT data to find career best suited to client
Counsels through barriers and helps to develop a client’s personal and professional skills through diverse volunteer experience
Proficient in all Microsoft Office programs, can communicate easily through either verbal or written statements as well as face-to-face communication, able to multi-task and handle several projects or deadlines at once
Office Assistant
May 2014 – August 2015 Family Support (DCBS), Owensboro, KY
Learned valuable communication skills and knowledge of the public assistance programs while assisting Case Managers and Supervisors, sorted paper and electronic applications by hand
Able to maintain confidentiality when working with sensitive materials such as individual case details, social security numbers, and fraud or claims cases, assured quality control while preparing applications
Acquired knowledge of common office equipment, such as printers, copiers, fax machines, extensive computer competency, extensive filing, mail sorting and preparation
Sales Associate
May 2012-December 2012 Kirkland’s Home Decor, Owensboro, KY
Assisted customers with piecing together separate decorative items, finishing transactions, processing credit card applications, and recommending alternative items when needed
Organized displays according to seasonal merchandise and popular items
Responsible for sorting and organizing the rear stock room and maintaining a clean area for ease of operation, recorded inventory and cash amounts at the close of each business day
Sales Associate
June 2011-May 2012 Sears, Owensboro, KY
Assisted customers with their transactions, ordering items online, processing credit card applications, and locating specific items in the store
Knowledgeable of the company’s policy on limited insurance or refunds when referring to large cost items such as hardware or jewelry, gained experience in closing a sale on higher priced items by effectively communicating its advantages
Responsible for quality customer service and ensuring that a customer has all of their needs met before they leave the store
Education
Currently Enrolled at Owensboro Community and Technical College, KY
Currently completing an Associate’s Degree, specializing in Human Services
References are available upon request.
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