Betsy Ericastilla

**** ********** ***** ********, ** 23234 Tel: 804-***-**** aczd6z@r.postjobfree.com US Citizen

~INFORMATION SECURITY ANALYST~

~VULNERABILITY MANAGEMENT SPECIALIST~

~SYSTEMS ADMINISTRATOR~

Proven Success in Systems Administration, Optimization, and Support

Available and seeking to start immediately in the Richmond, Virginia area

Or Telecommunting/Remote Position

Accomplished systems administrator with over 20 years of experience in systems administration, including configuring, installing and maintaining Windows servers, software, peripherals, and networks.

Comfortable managing system installs and migration projects in a range of hardware/software environments. Experienced in Project Management and analyzing business requirements.

Proven ability to support and maintain Windows servers tied to organizational growth.

Experienced in server hardening, deployment, server security, patching, and server certification.

Skilled Information Security Analyst with expertise in risk management, unauthorized access, viruses, and a wide range of vulnerabilities and security threats.

Hands-on experience working with various security and vulnerability scanning tools such as Fire Eye, Rapid7 NeXpose, Retina Web Security scanner, and QualysGuard

Possess excellent communication and problem solving skills; attention to detail. Feel at ease learning and adapting to new and evolving technologies. Quick learner and ability to acquire new technical skills. Demonstrated ability to work in both individual and team environments.

Have experience working on 100% REMOTE opportunities. Have a dedicated home-office space equipped with landline, headsets, fiber-optic cable, fax machine, printer and scanner.

Proficient in ability to demonstrate technology to business users/analysts and provide top-notch end-user training, support and mentorship.

Strong analytical and troubleshooting skills. Detailed oriented and has the ability to quickly recognize patterns

Ability to work through complex problems and isolate core issues.

Passionate about security.

Experience performing technical research on the internet.

Familiarity with malware analysis and malware reporting

Experience with Information Security Risk Assesment (ISRA)

Ability to think clearly and properly qualify assesments. Posses excellent writing skills and cn provide consice, accuate commnunications (both verbal and written).

Proven track record of successfully managing and executing on both short term and long term projects.

HIGHLIGHTS OF IT SKILLS

Windows Server 2003, 2008 R2 installation, deployments, security hardening, support, troubleshooting and automation

Windows Server 2008 Hyper-V virtualization configuration for servers

Microsoft Exchange Versions 5.5 to 2010 migrations, server configuration and support

SharePoint Server 2007, 2010, 2013

QUEST Active Roles Server

IP360

Microsoft IIS, SQL Server

Advanced knowledge of Active Directory Domains, Forests, DHCP, DNS and various other Infrastructure services. Trust relationships setup, dcpromo and decommission of AD

AD, GPO, and File/Print, Client, DHCP, DNS, WINS, Active Directory replication

Qualsys Guard

Fire Eye Cyber Security

Tableau Server

Remedy

LanCope StealthWatch System

Rapid7 Nexpose Vulnerability Tool

Proficient in Microsoft Office Suite 2007/2010/2013/360

HP OpenView Service Center

Proficient in Windows 7 and Windows 10

McAfee ePolicy Orchestrator

McAfee Virus Scan Enterprise

Policyworks

PROFESSIONAL EXPERIENCE

Wells Fargo - Application Competency Center - September 2016 to February 2017

Vulnerability Remediation Analyst

MAJOR JOB DUTIES AND RESPONSIBILITIES:

Responsible for the support and detailed execution of upgrading applications and software to the most recent supported secure version of Java. Completed end-of year remediation tasks which brought down vulnerabilities within the Application Competency Center by 95%

Assisted in the Java Remediatiom Program to remediate all Java instances on servers and desktops that were not at latest secure versions using Qualys Vulnearbility Remediation (QVR, RemCom) Tool and Tableau Server to discover, prioritize and remediate vulnerabilities.

Maintained and updated relevant system and process documentation and developed ad-hoc reports as needed.

Worked with project managers, application managers, technical subject matter experts to monitor and execute Java upgrade plans. Established and maintained a strong working releationship with all team members.

Assisted the Operations manager with various remediation activities, either in a direct or an indirect fashion.

Responsible for defining and communicating the overall program direction.

Responsible for operational processes for execution/ implementation and on-going operational management of processes, etc as they were developed.

VCU Health Systems – Richmond, VA September 2015 to April 2016

Information Security Analyst- Information Security Team

MAJOR JOB DUTIES AND RESPONSIBILITIES:

Monitored live systems to discover real-time threats

Monitored the security of critical systems (e.g., e-mail servers, database servers, web servers, etc) and made changes to highly sensitive computer security controls to ensure appropriate system administrative actions, investigated and reported irregularities.

Conducted network vulnerability assessments using tools to evaluate attack vectors, identified system vulnerabilities and developed remediation plans and security procedures.

Performed daily monitoring for malicious activities via the analysis of network traffic using such tools as Fire Eye appliance, McAfee ePolicy Orchestrator and McAfee Virus Scan Enterprise

Involved in testing and validation of tools, software, and appliances to ensure successful deployments

Made recommendations for mitigating identified risks.

Performed risk assessments on both hardware and software assets to help create optimal prevention and management plans.

Deployed Rapid 7 NeXpose appliance to scan the entire hospital network and detect vulnerabilities. Created custom reports from thousands of asset groups, both DMZ and internal.

Involved in Lifecycle management – OS upgrades, vulnerability patching and EOL replacement programs

Executed Engineer service request fulfillment requests

Created detailed implementation plans to execution teams

Collaborated with engineering and operations teams from service design through operations transition process for new services

Reviewed all capacity metrics to ensure availability of all services

Responsible for operational security including access controls, data privacy, monitoring and logging. Knowledgeable with Forensics, cryptography, and PKI.

Used BitLocker for computer hard drive encryption throughout the organization

Conducted emulation techniques for sandboxing

Prepared and delivered briefings and reports to executives, security team, and other analysts.

Analyzed security incidents and presented scanned reports to CISO on a weekly basis.

Signature Consultants – Richmond, VA. May 2015 to August 2015

VMWare Administrator – Capital One- Information Technology VMWare Team

MAJOR JOB DUTIES AND RESPONSIBILITIES:

Part of a 12 member team responsible for the migration of many bank applications to VMWare

Performed installation, deployment and migration of data from physical serves to virtual environment.

Responsibilities included server consolidation, performance monitoring and tuning.

BC Forward – Richmond, VA. September 2014 to April 2015

Security Analyst – ANTHEM- Information Security Vulnerability Management Team

MAJOR JOB DUTIES AND RESPONSIBILITIES:

Performed certification scans, analyze results, provided certification status to requestor, tracked certification requests and statuses, produced metrics and worked with server build team to identify problem areas and updated build standards and documentation as necessary

Provided second level technical trouble support; solved randomly occurring problems; supported customer service requirements for established information and computer security standards and administered information security safeguards.

Performed implementation tasks for system and network security technologies and executed testing.

Performed technology upgrade tasks utilizing change control.

Compiled data in support of equipment and user relocations as well as system migrations.

Performed simple configuration changes to meet business requirements.

Compiled and collected capacity data to be used for planning purposes; performed documented and preventative maintenance routines.

Responded to level 3 & 4 change and problem requests; participated in level 1 & 2 incident recoveries with minimal supervision.

Provided top-tier support for:

1) Access Control,

2) Application Security,

3) Business Continuity and Disaster Recovery Planning,

4) Cryptography,

5) Information Security and Risk Management

6) Legal, Regulations,

7) Compliance and Investigations,

8) Operations Security,

9) Physical (Environmental) Security,

10) Security Architecture and Design,

11) Telecommunications and Network Security

SLAIT CONSULTING – Richmond, VA. August 2013 to December 2013

SharePoint Administrator, Northrop Grumman Corporation-VITA Program

MAJOR JOB DUTIES AND RESPONSIBILITIES:

Responsible for day to day administration of MS Office SharePoint Server 2010 and 2013 in multi-tenant environment. This included the creation and administration of SharePoint sites and site collections as required by users/projects.

Hands-on experience with configuring and migrating from SharePoint 2010 to SharePoint 2013

Proficient in developing Web Parts, site definitions, site templates and custom fields.

Deployed and optimized critical SharePoint systems to ensure maximum uptime.

Working knowledge of SQL Server 2008 administration and maintenance.

APEX SYSTEMS INC. Richmond, VA. August, 2012 to February 2013

Security Analyst, Server Migration Team (SMT, FRIT) at Federal Reserve Bank of Richmond

MAJOR JOB DUTIES AND RESPONSIBILITIES:

Performed Microsoft 2008 R2 server builds, server hardening and certification on a large scale environment using complex scripts and security templates prior to their migration into the GCS (production) environment.

Responsible for implementing advanced server security settings, post-build.

Managed and configured Active Directory and Group Policy Objects on servers across multiple domains which included Production, Quality, and Test domains.

Provided server build support and guidance to Server Build Team.

Worked in unison with Vulnerability Management Team to implement and analyze system security settings and requirements prior to server migration

Managed Active Directory Enterprise Administration and Active Directory process automation (VBS and PowerShell scripting)

Provided Windows Server administration, systems documentation and backup configuration.

Provided daily systems availability and performance monitoring

Group Policy administration

Project Management

Proficient in Microsoft Skype for Business (Lync)

INTERNATIONAL MISSION BOARD – Richmond, VA. 1996 to 2011

Systems Administrator (1996 to 2006)

MAJOR JOB DUTIES AND RESPONSIBILITIES:

Provided implementation, administration and support of Windows NT, Windows 2000, 2003 and 2008 Active Directory domain networks in multiple locations.

Assisted with all IT backup-management functions including planning, management, configuration, operations, and performance tuning of all backup hardware and software. Monitored daily performance of backup system.

Installed and maintained Windows NT, version 2000 through version 2008 R2 Enterprise server operating system solutions for both production and development environments.

Managed systems configuration and maintenance, problem troubleshooting, system and program security, applications and program management, planning system upgrades, and testing operations to ensure optimum system functionality.

Assured the day to day availability and accuracy of mission critical business applications in Java, SharePoint, Exchange, IIS and other MS technologies. Administrated and managed Internet Information Server (IIS) Web Server farms, including troubleshooting the websites and IIS related issues.

Performed Windows Server administration, systems documentation and backup configuration.

Provided daily systems availability monitoring

Responsible for Active Directory Enterprise Administration, Active Directory process automation (VBS and PowerShell scripting)

Monitored system and network activity to quickly detect any problems related to system security, performance, or system failures in a timely fashion in order to meet SLA agreements and provided daily technical support and 24x7 on-call support as well as weekend outage and miscellaneous tasks.

Performed advanced security system troubleshooting, configuration and implementation, as well as the coordination and tracking of security problems/issues.

Documented findings for presentation to department management and technical staff.

Oversaw the coordination and tracking of security patches, vulnerability, compliance, and penetration test finding remediation activities.

As Sharepoint Administrator, provided technical support on activities such as creating sites, user training and data restoration. Possess Hands-on experience in designing and implementing various SharePoint Web Parts, Web Part Pages, Workflows, Content Types and various custom Document Libraries and Lists.

Citrix Administrator responsibilities also included user account management, data access, performance/availability monitoring, Active Directory, and printer support for Citrix environments.

As VMware system administrator, I installed and configured Vcenter. Responsible for setup, install and configuration of ESX servers and provided day to day system administration of VMware.

Met with Vendors to provide new technology (Software, Hardware, Tools, and Device) to enhance the Windows network architecture.

Contributed to defining policies and procedures including domain migration, server consolidation, multi-platform migration, disaster recovery, enterprise backups, and SMS server, and capacity-planning.

Responsible for generating systems health reports such as up time log.

Coordinated server patching on a rotational schedule.

Microsoft Exchange Administrator (2006 to 2010)

MAJOR JOB DUTIES AND RESPONSIBILITIES:

Installed, configured and migrated from Microsoft Exchange v 5.5 to 2003, 2007 and then to 2010.

Expanded e-mail capabilities through interconnecting Microsoft Exchange implementing Internet Mail Service (IMS) and deploying Outlook Web Access.

Created and supported 7500 total Exchange users in 10 locations nationwide and locations worldwide, as well as corporate office users. Created, managed, and supported thousands of Exchange objects such as distribution lists and other managed Exchange objects.

Proficiency with Microsoft Exchange Management Console, Active Directory and Group Policy.

Responsible for Active Directory Enterprise Administration, Active Directory process automation (VBS and PowerShell scripting)

Managed Exchange client configuration using Microsoft Office Outlook 2003 & 2007.

Provided support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook E-mail, Calendaring & Scheduling.

Lowered spam by 90% using firewall filtering with real-time spam black lists for incoming email by installing, configuring, and using Barracuda Networks Spam and Firewall Software.

Maintained optimal Exchange server health by using Quest server products such as Spotlight on Messaging for Exchange.

Produced server reports to higher management using third-party tools.

Experience with high availability and disaster recovery solutions and tools including clustering, load balancing, etc.

Ability to operate across multiple projects concurrently and assume the responsibility for the appropriate technical and architectural implementation of projects

Self-motivated who takes initiative and works well in a team environment with the ability to meet deadlines.

Outstanding verbal and written communication skills.

Global Help Desk Analyst (2010 to 2011)

MAJOR JOB DUTIES AND RESPONSIBILITIES:

Regularly provided exceptional technical support via phone, the internet, or in person to over 500 home users and over 5,000 missionaries located worldwide.

Provided a single point of contact for all users to report problems and assisted to raise service requests.

Provided MS Office application support: Outlook using PST, Outlook with Exchange, Word, Excel, etc.

Identified, troubleshoot, and assisted in resolving hardware and software problems on Citrix servers and client access.

Collected and created trouble tickets for call center customer issues using Numara Track-It! Help Desk Software.

Analyzed and resolved problems related to desktops, voice, e-mail, server, Microsoft Office, and PC applications using remote access product Bomgar.

Monitored and supported requests received throughout the day and ensure that all critical items were addressed.

Understood and prioritized open issues and user requests according to the needs of the business.

Resolved business-technology issues that impacted production processes and system availability.

Worked closely with end users and development team to address end user requests and issues.

Worked with Business Analysts and Database Administrators in the design of new applications.

Resolved user problems on initial call.

Prioritized help desk tickets and assigned resources when escalation was required.

Notified users of system status whenever there was an anticipated outage or when unscheduled downtime occurred.

Participated in the continuous improvement of Service Desk processes using ITIL best practices.

EDUCATION

Northeastern University Boston, MA

Bachelor of Science in Computer Information Systems (CIS), 1990

4114 Berrybrook Drive Richmond, VA 23234 Tel: 804-***-**** aczd6z@r.postjobfree.com

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